Guest User
December 10, 2024
This is the worst hotel I have ever stayed in, no one. Strictly speaking, it is not a hotel, but a small workshop. I booked it more than 10 days in advance for three nights. Because the itinerary changed, I was delayed by one day. I communicated more than a week in advance to see if I could cancel it or rebook it for two nights. I communicated with Ctrip customer service but to no avail. I could only pay for three nights and stay for two nights. It is normal that the space is narrow. The sound insulation is very poor, the refrigerator leaks, and it doesn’t matter if toothbrushes and toothpaste are not provided in the room. Slippers are not provided actively, so you have to ask for them yourself. The breakfast is simple, and there are no clips for picking up dishes. Only forks and spoons are provided for picking up food. I don’t know how to describe the experience. I forked a piece of ham for a long time, and it fell off the fork, and it fell off the fork. It was really a waste of effort to get it on my plate. The only three small dishes were served with a spoon. The small container moved with it when I served it. I couldn’t press the container with the plate in my hand, so it was very difficult to serve it. It feels like I am afraid that the guests will eat more if they are served easily. The dining experience is extremely poor. The service staff had a bad attitude, no smile, cold attitude, and fussiness written on their faces. The most bizarre thing was that they collected a deposit of 200 euros when I checked in, and I had to pay it by credit card. When I checked out, they suddenly asked me if I smoked in the room. I said no, and asked what the hotel meant? What did I want? The hotel staff said they didn't want anything, just asking. As a result, when I returned to China, they asked about the deposit, saying that I smoked in the room and the deposit would not be refunded. First of all, I didn't smoke, but they framed me and didn't provide evidence, and there was a smoke alarm in the room. Secondly, they didn't tell me about the deposit when I was there, and they told me that the deposit would not be refunded when I returned to China. It's the first time I've ever seen such a rude and casual deduction of a guest's deposit. This hotel can only be described as stupid and terrible. I've really learned a lesson.
Original TextTranslation provided by Google