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Featured facilities: Parking, Laundry Service (On-Site)
Very Good
26 reviews
8.1/10
1 night
From £26
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9.9/10
Outstanding
不不思議な歯科衛生士Date of Stay: January 24-25
Number of Guests/Purpose: 2 people, Sightseeing
Overall Rating: B
Pros:
* The room was clean and looked exactly like the photos.
* Wi-Fi was available.
* Check-in was smooth.
* Rental service for boots and umbrellas was provided.
* Came with tickets for touring Kinosaki Onsen, and the room had a convenient onsen set for taking out.
* There are private baths within the building.
Cons:
* The room felt a bit old.
* At night, hotel staff were loudly arguing outside the annex, which left a bad impression.
Location/Surroundings:
* About a 10-minute walk from the station. It felt a bit of a walk, but being in the center of the onsen town made access to all hot springs excellent.
Host's Service:
* Friendly and good service.
Summary:
Considering the price and location, it was good. However, it's not somewhere I'd definitely want to stay again, but rather I'd be interested in trying other ryokans next time.
GGuest UserNice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station.
Overall, excellent stay, excellent people and excellent breakfast! :)
Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.
GGuest UserAn old hot spring hotel, a little inside, but very quiet. There is also a 10% discount for snow crabs at the door, which can be packaged and delivered.
I have to praise the crab dinner of the hotel, which is of very high standard, even the desserts are online. I was very full, but because it was so delicious, I finally finished the rice and pasta. The wine and drinks are also very cost-effective. It is worth staying once during the snow crab season. There are several hot springs, which can be reserved and can be visited at leisure. There are also private and public hot springs. It is very comfortable to relax in a hot spring.
MM.Sim007Service quality of the staffs are 10/10. All staffs are attentive and multi tasking, they are reception, cooks (breakfast) concierge and house keeping. We stayed for two nights in a quadruple room facing the river, huge size and comfortable beds. Night was quiet and dont hear any foot steps though it is a building erected on old structure. Breakfast is typical Japanese ryokan style breakfast of excellent presentation and quality. Recommended for couples with no children and nit suitable for elderly or disabled, need to climb up 3 storeys if stayingnin the 3rd flood. Location is 10/10, 10mins by foot to JR station and 20 mins walk to the ropeway with shops along the way. Highly recommended!
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserConvenient location, 1 minute away from the train station, with a small convenience store downstairs.
The service is attentive and polite. Basically all of them speak Japanese. There are English-speaking waiters, so communication is not a problem. The several private baths are well-equipped and clean. There is free water and ice bars in the rest area.
We provide beautiful yukatas for wearing outside.
One night, two meals, dinner and breakfast are above standard.
PPiwatUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
GGuest UserThe hotel is a bit old style
As a Onsen hotel - the facilities ;
Elevators should have hand rail or / and a seat inside the lift to allow older adults to hold on or in case of fainting occur !
There should be towels inside the spa area instead of asking customers to bring along the towel to & back to room ! There should be towels available inside the spa area !
The free transportation starting from 4 o’clock till 9:30 is good but it would be better if the free transportation can start a little bit earlier say I’m 12
The hotel staff are where we helpful and where we polite thank you !
Ttravel-with-meWe had a fantastic stay at this Ryokan. The staff were so attentive and welcoming (Thanks to our room attendant, Suzan) We arrived a little earlier than check in but we could go up to the room and were provided with tea. The room was beautiful and the beds were prepared when we were eating dinner. We were shown how to wear the yukata and even had welly boots for the rainy weather. The food was the highlight, fresh seasonal ingredients (crab!) which was displayed like a piece of art. I wish we stayed longer, well worth the money!
GGuest UserI stayed here for one night with my husband and our 9-year-old daughter, and we loved our visit. The hotel was accommodating and allowed us to store our luggage as we arrived early. Our room was very clean, the staff were attentive, and we could tell they wanted us to have a nice stay. The location was perfect - set back on a quiet street but right in the middle of all the onsens and shopping. We opted for the crab dinner, and it was an absolute feast. We ate for hours and still couldn't finish everything. They asked if we wanted to keep it for breakfast (which, of course, we did), so they served it in the morning along with the breakfast they planned. It was wonderful. They have a small onsen in the building, which was nice because the three of us could enjoy one bath together before going to the gender-separated onsens in town. I highly recommend staying here for a lovely and authentic Japanese experience.