Caravan Hotel by EHM

Caravan Hotel by EHM Reviews

Caravan Hotel by EHM

Samdech Mongkol Iem St. (228), Khan Doun Penh, Phnom Penh, 12207, CambodiaView Hotel Details
Caravan Hotel by EHM
Caravan Hotel by EHMCaravan Hotel by EHMCaravan Hotel by EHM
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Caravan Hotel by EHM Guest Reviews

4.8/5
Amazing
50 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(50)
Positive reviews(50)
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Clean and tidy(7)
Awesome rooms(7)
Great service(7)
Traveler Dan
Superior King Room
Stayed in Oct 2024
Solo travelers
51 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Very nice hotel. The room is spacious and comfortable. The breakfast was excellent and the pool was clean and has great views. All the staff were very nice too.
Response from Property: Dear Dan,Thank you for your lovely review! We’re so glad to hear that you found your room spacious and comfortable, and that you enjoyed the excellent breakfast and clean pool with its great views.It’s also wonderful to know that our team’s friendliness made a positive impression on your stay. We truly appreciate your kind words and look forward to welcoming you back soon.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel by EHM
MAKOTO 8155
Superior King Room
Stayed in Aug 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Aug 24, 2024
Entire great. The location, Service, cleanness was so good. I stayed mostly in cheap accommodation on this trip, but I would especially recommend it if you miss staying in civilised places.
Response from Property: Dear MAKOTO,Thank you for your kind words and for choosing to stay with us at Caravan Hotel! We're thrilled to hear that you found our location, service, and cleanliness to be excellent. It’s especially meaningful that you recommend us as a "civilized" retreat after your travels.We appreciate your recommendation and hope to have the pleasure of welcoming you back whenever you’re in need of a comfortable and refined place to stay. Safe travels on the rest of your journey.Best Regards,Tep Sann Sokong(Jack)Operation ManagerCaravan Hotel by EHM
Khaiyow
Superior King Room
Stayed in Sep 2024
Business travelers
75 review
4.5/5
Great
Posted on Sep 16, 2024
Front desk are friendly, room is clean, breakfast not much variety
Response from Property: Dear Khaiyow,Thank you for your feedback. We're glad to hear that you found our front desk team friendly and enjoyed the cleanliness of the room. We appreciate your comment about the breakfast variety and will take it into consideration as we work to improve our offerings. We hope to welcome you back for an even better experience in the future.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel By EHM
ARTEM888
Superior King Room
Stayed in Oct 2024
Solo travelers
89 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Very good service! Hotel is new, all rooms are clean and all is new inside. It looks like a sokid 4* hotel at a very good price. I highly recommend it.
Response from Property: Dear Artem888,Thank you for your wonderful review and for recommending our hotel! We’re delighted to hear that you appreciated the excellent service and the cleanliness of our new rooms. It’s great to know that you found our facilities comparable to a solid 4-star hotel and enjoyed the value we offer.We look forward to welcoming you back soon for another fantastic stay!Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel by EHM
jerry0119
Superior King Room
Stayed in Sep 2024
Solo travelers
12 review
4.2/5
Very Good
Posted on Sep 8, 2024
It needed something 5% more to be a certain level that hotel intended. Breakfast was great, staff were organized and amenities were not bad.
Response from Property: Dear Jerry,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the breakfast and found our staff to be well-organized. Your comments are valuable, and we’ll certainly take your thoughts into account as we continue to improve. We hope to welcome you back in the future and provide you with an even better experience.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel By EHM
FILIP M.
Superior King Room
Stayed in Oct 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Fantastic location and amenities
Response from Property: Dear Filip M,Thank you for your kind feedback! We're delighted to hear that you enjoyed our fantastic location and amenities. Your satisfaction is important to us, and we look forward to welcoming you back to Caravan Hotel for another great stay in the future.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel by EHM
Thipphaphone
Superior Twin Room
Stayed in Sep 2024
Family
11 review
4.0/5
Very Good
Posted on Sep 15, 2024
clean and closed to BTS
Response from Property: Dear Thipphapone,Thank you for your feedback.
Guest User
Deluxe King Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
We stayed for 2 nights. The hotel service was very warm. There was a concierge service at the lobby. The front desk was enthusiastic to welcome guests, with welcome fruit and tea. The unexpected surprise was that we were upgraded to a junior suite for free, which was twice the size of the reservation. In addition, on the third day, we had to catch an early flight and leave at 6 o'clock. After explaining it to the front desk, they directly prepared breakfast for us at 6 o'clock (because the hotel normally starts breakfast at 6:30). Thank you very much.
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Response from Property: Dear Value Guest,Thank you for sharing such a detailed and thoughtful review of your recent stay with us. We’re thrilled to hear that you enjoyed the warm hospitality of our team and appreciated the concierge service and welcome refreshments upon your arrival.It’s wonderful to know that the complimentary upgrade to a junior suite exceeded your expectations. We always strive to make our guests’ stays extra special, and we’re glad you found it to be a pleasant surprise.We’re especially happy that we could accommodate your early breakfast request before your flight. Ensuring that our guests are well taken care of, even with early departures, is important to us.We look forward to welcoming you back for another exceptional stay in the future.Best regards,Tep Sann Sokong(Jack)Operation ManagerCaravan Hotel By EHM
Maoxingdaren
Superior King Room
Stayed in Oct 2024
Solo travelers
32 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The room was very clean, very quiet, and comfortable to stay in. The swimming pool and gym were great, the view from the rooftop was beautiful, the service staff was very friendly, the price/performance ratio was very high, and it was convenient to go anywhere in the city center. The environment was good so I continued to stay.
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Response from Property: Dear Value Guest,Thank you for your fantastic review! We’re delighted to hear that you enjoyed your clean, quiet, and comfortable room, as well as the great amenities like our swimming pool, gym, and beautiful rooftop view.It’s wonderful to know that our friendly service and convenient location in the city center made your stay even more enjoyable. We’re especially pleased that you extended your stay with us because of the great environment and value we offer.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel by EHM
Denny-
Superior King Room
Stayed in Aug 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Sep 23, 2024
The staff is very friendly and has a great service attitude! The room is neat and clean, the air-conditioning is very cold, the water pressure is strong, and it is very convenient to call a tuk-tuk to go out! Recommend everyone to stay in this hotel!
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Response from Property: Dear Danny,Thank you for your kind review. We're delighted to hear that you enjoyed your stay and appreciated our friendly staff and great service. It's wonderful to know that the room cleanliness, air conditioning, and water pressure met your expectations, and that you found it convenient to get around by tuk-tuk. We truly appreciate your recommendation and hope to welcome you back soon.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel By EHM
Guest User
Superior King Room
Stayed in Oct 2024
Solo travelers
34 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Amazing hotel with great service, opened recently in September 2024, location is also very convenient
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Response from Property: Dear Value Guest,Thank you for your wonderful review. We’re thrilled to hear that you enjoyed your stay at our newly opened hotel and appreciated the great service provided by our team. It’s also fantastic to know that our convenient location added to your overall experience.We look forward to welcoming you back in the future and continuing to provide exceptional hospitality.Best regards,Tep Sann Sokong(Jack)Operation ManagerCaravan Hotel By EHM
Zeyang
Superior King Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Friendly service staff, clean room, great bed, and great location The only drawback is that the WC shower room has no door. I don’t know why it was originally designed like this. After taking a shower, the whole bathroom gets wet.
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Response from Property: Dear Zeyang,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our friendly service, clean rooms, comfortable beds, and convenient location. Your comfort and satisfaction are always our top priorities.We also appreciate your honest feedback regarding the design of the shower room. We understand that the lack of a door can be inconvenient, and we will certainly review this aspect of the room with our management team to see how we can improve the guest experience in the future.Thank you again for your valuable input, and we hope to have the pleasure of welcoming you back to Caravan Hotel for an even better stay next time.Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel by EHM
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The food at the restaurant was good, but it may be a bit pricey compared to local restaurants. The night view from the pool was beautiful and relaxing.
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Response from Property: Dear Value Guest,Thank you for your feedback! We’re happy to hear that you enjoyed the food at our restaurant and the beautiful night view from the pool. We understand that our pricing may differ from local restaurants, and we appreciate your understanding as we strive to offer a unique dining experience. We hope the relaxing atmosphere made it all worthwhile, and we look forward to welcoming you back soon!Best regards,Tep Sann Sokong (Jack)Operation ManagerCaravan Hotel By EHM
Hongtutu
Superior King Room
Stayed in Sep 2024
Business travelers
17 review
4.5/5
Great
Posted on Sep 5, 2024
Very good service
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you so much for sharing your feedback with us.We look forward to welcome you back in the ture near future.With Best Regards,Tep Sann Sokong(Jack)Operation ManagerCaravan Hotel By EHM
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 16, 2024
Everything is perfect. Love the place, the staff are are very accomodating and friendly. The food tastes amazing. The room is very clean and organized. They also have welcome drink for the guests. They also allow us to leave our luggage in the reception area after we check out so that we can still stroll around the city. Very impressive!🩵👌