Granferte Phnom Penh Hotel

Granferte Phnom Penh Hotel Reviews

Granferte Phnom Penh Hotel

St. 331&570, Sangkat Boengkok, Khan Tuol Kouk, Phnom Penh, CambodiaView Hotel Details
Granferte Phnom Penh Hotel
Granferte Phnom Penh HotelGranferte Phnom Penh HotelGranferte Phnom Penh Hotel
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Granferte Phnom Penh Hotel Guest Reviews

4/5
Very Good
40 review
Verified reviews
Location4.0
Amenities3.8
Service4.0
Cleanliness4.1
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All reviews(40)
Positive reviews(39)
Reviews with photos/video(12)
Clean and tidy(5)
Friendly owner(4)
Negative reviews(1)
Guest User
Superior 2-Bedrooms
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Excellent apartment. Very clean and comfortable apartment. Excellent place to stay especially if anyone is travelling with friends or family. Would highly recommend. The surrounding area is also very peaceful and safe.
Response from Property: Dear Sir, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Sila & Teams
Tip Yon
Superior 1-Bedroom
Stayed in Aug 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Aug 15, 2024
Everything’s good Cleaned Comfortable Silently
Simon KH
Executive 3-Bedrooms
Stayed in Dec 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Dec 23, 2023
Spacious room, best fits with friends and family. Great amenities. Good staffs and nice location where easy access to restaurants and convenient store. Will stay again next time.
Response from Property: Dear Mr./Ms. Po KH, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team
NATDANAI
Superior 1-Bedroom
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Very good and clean, new service apartment. Facilities are exceptional. It's impressive that they provide a rice cooker in the room which is quite essential for me who eat rice everyday. Thank you for everyday big cup of Ice coffee at Breakfast time.
Response from Property: Dear Mr./Ms. Natdanai, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team
Guest User
Superior 1-Bedroom
Stayed in Dec 2022
Business travelers
2 review
3.7/5
Posted on Jan 3, 2023
First time in Granferte. Looks like an office building outside. Room layout is nice and practical. Ideal service apartment. dismerit is both towels are totally torn! Really Surprised me if the room attendant had a fight with the boss. Amenities have 2 Razors, 2 Soaps, 2 Lotions, 2 Conditioners, 4 Shampoos with 1 bottle half empted but no shower gel?! This is an impact to such nice hotel.
Response from Property: Thanks so much for choosing our hotel during your trip to Phnom Penh. We look details of your feedback and comments, thanks for your valued times write review. We look forwards to welcoming you and family again soon to Granferte Phnom Penh Hotel. Best regards, Pirath, Hotel Manager
Guest User
Executive 3-Bedrooms
Stayed in Feb 2023
Business travelers
9 review
4.2/5
Very Good
Posted on Mar 9, 2023
Unexpected jewel of the residence I found in Cambodia.
Response from Property: Thanks so much for choosing our hotel during your trip to Phnom Penh. We look details of your feedback and comments, thanks for your valued times write review. We look forwards to welcoming you and family again soon to Granferte Phnom Penh Hotel. Best regards, Pirath, Hotel Manager
JG Trip
Studio 1-Bedroom
Stayed in Apr 2022
Couples
3 review
3.7/5
Posted on May 29, 2022
This is a hotel in a nice area of Phnom Penh. Service is nice and there is a minimart downstairs.
Response from Property: Dear Value customer,Thank you very much for sharing us wonderful comment.We will reinforce our service and cleanliness more and hope will to see you back for next time.Wish you have a wonderful trip. Sincerely yours,Victor & team.
Tianshuxiangjiao
Deluxe 2-Bedrooms
Stayed in Sep 2024
Other
6 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Service: Very good, I will stay in this hotel next time
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Xiaxiaoyu
Superior 2-Bedrooms
Stayed in Jun 2024
Business travelers
34 review
4.7/5
Amazing
Posted on Jun 3, 2024
Very quiet, suitable for business trips. The downside is that the curtains are roller blinds, which have poor light blocking properties, so light comes in as soon as the sun rises.
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Response from Property: Dear Mr./Ms. Xiansiaoyu, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team
Guest User
Deluxe 2-Bedrooms
Stayed in Apr 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on May 3, 2024
It is very close to the airport and AEON 2. It should be a new district. The surrounding environment is good. There are many restaurants nearby. The room facilities are very good. There is a kitchen so you can cook your own food. Nice~
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Response from Property: Dear Mr./Ms, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team
yueyue723
Superior 2-Bedrooms
Stayed in Apr 2024
Travel with friends
271 review
3.0/5
Posted on Apr 4, 2024
Too remote location too remote location too remote location too remote location too remote location too remote location too remote location too remote location too remote location too remote location
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yueyue723
Superior 2-Bedrooms
Stayed in Apr 2024
Solo travelers
271 review
1.0/5
Posted on Apr 2, 2024
The Cambodian male front desk staff who was on duty alone last night was very unfriendly. There were only four bottles of drinking water in the room for two people. After I finished drinking, I went down and asked for some to be given to me and told me that I had to buy it myself.
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Response from Property: Dear Yue Yue,Thank you for your feedback. I'm sorry to hear about your recent experience with our front desk staff.Regarding the water bottles, we typically provide four complimentary bottles per room per day. However, I understand your frustration and apologize for any inconvenience caused.Please contact me directly so we can resolve this matter and improve your experience. We hope to have the chance to serve you better in the future.Sincerely!Mr. Ravy & Team
MR JASON SONG
Superior 2-Bedrooms
Stayed in May 2024
Business travelers
14 review
3.7/5
Posted on Jun 16, 2024
I sometimes stay there when I go on business trips. 3room is good value for money. Please be aware that the Granferte hotel needs breakfast, cleanliness, and facility repairs. - Please note that other hotels are improving their breakfast. - The fabric sofa looks like it needs washing. - Clean the room's air conditioner / check whether the washing machine is operating normally. - Please turn on the main electrical breaker before the customer enters the room. I am writing my review based on 2-3 experiences, not just one. If you improve the above, I will leave a good review.
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Response from Property: Dear Mr. Jason Song.Thank you for your review and feedback on your stay at the Granferte Phnom Penh Hotel. We appreciate you taking the time to provide this constructive criticism - it will help us improve the guest experience.Regarding the breakfast, we are currently working to enhance our breakfast offerings and options. We have heard similar feedback from other guests and are in the process of making upgrades and additions to the breakfast menu and service. For the cleanliness concerns, we will ensure a thorough inspection and deep cleaning of the guest rooms, with a focus on the sofa fabrics and air conditioning units. Our housekeeping protocols are being reviewed and updated to maintain higher standards of cleanliness throughout the hotel.You mentioned an issue with the washing machine - we will have our facilities team thoroughly check all in-room appliances to confirm proper functioning prior to guest arrivals. We will also ensure the main electrical breaker is activated in each room before check-in.Thank you again for the detailed feedback. We value our guests' experiences and insights, as they help us continually enhance our property and services. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future. Please let me know if there is anything else I can assist with.Sincerely Your,Ravy & Team
Anonymous User
Superior 1-Bedroom
Stayed in Apr 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Apr 28, 2024
The room is not as big as the picture, and the introduction information may not match the room type. However, the quality of the facilities is very good, the room is very clean, and the waiters are very friendly, but the wifi is unstable.
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Response from Property: Dear Mr./Ms, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team
Guest User
Superior 2-Bedrooms
Stayed in Oct 2023
Business travelers
4 review
3.7/5
Posted on Jan 5, 2024
The location is a bit isolated, but it's good if you know a bit of geography. Because it is apartment-style, there is a kitchen so you can take delivery or cook simple meals.
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Response from Property: Dear Sir/Madam,Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We sincerely appreciate your feedback, as it helps us identify areas where we can improve our services.We apologize for any inconvenience you may have encountered during your stay and assure you that we are committed to making necessary improvements. Your satisfaction is of utmost importance to us, and we will take your comments into serious consideration.We hope that despite any issues, you were still able to enjoy your trip. It would be our pleasure to welcome you back in the future and provide you with an even better experience. Should you have any further concerns or questions, please do not hesitate to reach out to our team.Thank you once again for choosing Victor & Granfete, and we look forward to serving you again soon.Sincerely,Victor & GRANFERTE Team