Suisse Apartment Hotel Suzhou Jinji Lake Expo Center Reviews
Suisse Apartment Hotel Suzhou Jinji Lake Expo Center
No.8 Jiarui lane, Lejia building, intersection of Xinghu street, modern Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, 215028, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Suisse Apartment Hotel Suzhou Jinji Lake Expo Center Guest Reviews
4.6/5
Very Good
1396 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(1396)
Positive reviews(1363)
Reviews with photos/video(267)
Easy to get around(212)
Friendly front desk staff(126)
Close to metro(120)
Large rooms(93)
Delicious breakfast(75)
Perfect for families(28)
Has rooms for families(11)
Awesome kitchen(9)
Negative reviews(33)
Icheating
Family Suite
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Great experience, the ensuite is newly furnished with spacious rooms. I also enjoyed the good views.
Response from Property: Dear guest: Hello! Thank you for your support of Ruibeiting Hotel at Suzhou Jinji Lake Expo Center. It is the expectation of every traveler to stay comfortably when you are away. We have always adhered to the service concept of warm smiles and perfection, and it is our wish to satisfy every guest. Looking forward to your next stay!
Anonymous User
Suite (twobedroom)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Clean room, good location, friendly staff with wonderful service
Response from Property: Thank you for your kind review! We are delighted to hear that you found our room clean, the location convenient, and our staff friendly with wonderful service. It's our pleasure to provide you with a great experience, and we look forward to welcoming you back in the future.
Isadora
Deluxe Suite
Stayed in May 2024
Family
17 review
4.2/5
Very Good
Posted on Jun 9, 2024
The hotel is in a good location, walking distance from espire bookstore and new Times Square. The room is very good but I had some issues with the air conditioner and the fridge that weren’t working for the first night, which caused my family a significant amount of stress due to our baby’s food storage and sleep (the room got so hot that no one was able to sleep. The The reception however is very friendly and was really supportive. They fixed the problem on the second day of our stay! The breakfast is very simple, no western options but is super cheap, so still worth it. Overall a good place!
Response from Property: Dear customer, hello! Thank you very much for choosing our hotel and taking the time to leave us valuable feedback. We are deeply sorry for the problems with the room air conditioner and refrigerator you mentioned on the first night. We understand that this has caused great inconvenience to you and your family, especially affecting your baby's food storage and sleep. We attach great importance to your feedback and have taken serious measures and improvement measures to the relevant departments to ensure that such problems do not occur again. At the same time, we are very grateful for your recognition of our front desk. They always maintain a friendly and supportive attitude to solve your problem. We are pleased to learn that they quickly solved the problem on the second day of your stay, allowing you and your family to continue to enjoy a pleasant journey. Regarding breakfast, we understand that you may have higher expectations for breakfast. We have noticed your feedback and will work hard to increase the variety and choice of breakfast to meet the needs of different guests. Finally, we thank you again for choosing our hotel and look forward to your next visit. We will continue to work hard to improve service quality and customer satisfaction to provide you and your family with a more comfortable and enjoyable stay. Wish you a pleasant journey!
Dear customer, hello! Thank you very much for choosing our hotel and taking the time to leave us valuable feedback. We are deeply sorry for the issue you mentioned with the room air conditioning and refrigerator on the first night. We understand that this has caused great inconvenience to you and your family, especially affecting your baby's food storage and sleep. We attach great importance to your feedback and have taken serious measures and improvements to the relevant departments to ensure that such issues do not occur again. At the same time, we are very grateful for your recognition of our reception desk. They have always maintained a friendly and supportive attitude to solve your problems. We are pleased to learn that they promptly resolved this issue on the second day of your stay, allowing you and your family to continue enjoying a pleasant journey. Regarding breakfast, we understand that your expectations for breakfast may be higher. We have taken note of your feedback and will strive to increase the variety and selection of breakfast to meet the needs of different guests. Finally, we would like to thank you again for choosing our hotel and look forward to your next visit. We will continuously strive to improve service quality and customer satisfaction, providing you and your family with a more comfortable and enjoyable accommodation experience. Wishing you a pleasant journey!
Guest User
Suite
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Really nice place to touch base in the city and enjoy it’s amenities, easy and fast access from Shanghai.
Response from Property: Dear guest, thank you for choosing our hotel and leaving a review. We will continue to work hard to provide you with a better experience and look forward to your next stay.
Heiko
Deluxe Double Room
Stayed in Sep 2024
Business travelers
28 review
3.7/5
Posted on Oct 27, 2024
It’s a good place if you are looking for nothing fancy and need to spend 2 nights in a comfy bed. The subway is close by as well as plenty of places to eat.
Response from Property: Thank you for your review! We're glad to hear that you found our hotel to be a cozy place to stay for a couple of nights, with easy access to the subway and lots of dining options nearby. We strive to provide a comfortable and convenient stay for our guests, and it's wonderful to know that we met your needs. We look forward to welcoming you again in the future!
Anonymous User
Deluxe Double Room
Stayed in Sep 2024
Travel with friends
24 review
3.2/5
Posted on Oct 21, 2024
Facilities are old. Carpets are stained. Bathroom gets flooded while taking a shower.
Response from Property: Dear guests, thank you very much for choosing our hotel and taking the time to give us feedback. We are deeply sorry for the poor experience of your stay. We will make rectification as soon as possible, and your feedback is the driving force for our improvement. We will constantly strive to improve the quality of service and provide guests with a more satisfactory accommodation experience. We look forward to your coming to our hotel again and feeling the changes we have brought you. I wish you all the best!
Mariel08
Family Suite
Stayed in Aug 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Sep 7, 2024
The service and facilities was really good. Except that we have communication barrier with the receptionist. However we were just glad that they used translator just to communicate with us.
Response from Property: Dear guest,Thank you very much for your review! We are delighted to hear that you were satisfied with our hotel's services and facilities. We deeply apologize for any communication barriers you encountered with our receptionist. We will enhance the language training for our front desk staff to improve their multilingual abilities.We look forward to providing you with an even more perfect accommodation experience in the future. If you have any further suggestions or needs, please do not hesitate to contact us. We hope to see you again!
Timothy
Suite
Stayed in Jul 2024
Business travelers
5 review
4.5/5
Great
Posted on Aug 31, 2024
Excellent value for the price. We had a suite which was big and clean. The staff was friendly and offered me an extra breakfast voucher for my son. Although we didn’t try them, there were a couple good looking Korean restaurants on the ground floor. The hotel is a 10-minute walk from Times Square and a 7-minute walk from my favorite Vietnamese restaurant.
Response from Property: Dear guest: Hello! Thank you very much for your high praise of our hotel. I'm glad you like our suite. Clean, tidy, spacious and comfortable has always been the direction of our efforts. Our staff is also very happy to provide intimate service to you and your family. The extra breakfast coupon can bring warmth to your son, and we are also deeply pleased. For the Korean restaurant on the first floor, I hope you can try it next time. I believe it will bring you a different food experience. At the same time, we are very happy that the location of the hotel can provide convenience for your travel
Guchun
Suite
Stayed in Nov 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Dec 15, 2024
Average breakfast. Spacious apartments. Friendly front desk staff
Response from Property: Thank you very much for your review of our hotel. We are glad that you like the spacious space in our apartment, and we will continue to maintain this advantage to provide you with a more comfortable accommodation environment.We are very pleased with the friendly attitude of the front desk staff, which is also the service standard we have always pursued. We will continue to train our employees and maintain a warm and friendly service attitude, so that every guest can feel the warmth of home.Thank you again for your review. Looking forward to your next visit and wishing you all the best!
Steph76.
Suite
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Amazing breakfast and bedroom with nice view
Response from Property: Dear guest, thank you so much for your wonderful review! We're thrilled that you enjoyed our amazing breakfast and the bedroom with a nice view. Our chefs take great pride in preparing a diverse range of delicious breakfast items to start your day right. The view from the rooms is one of our hotel's highlights, and we're delighted it added to your pleasant stay. We look forward to your next visit and will continue to strive to provide an even better experience for you!
Marco Antonio
Deluxe Double Room
Stayed in May 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jun 9, 2024
Everything was ok, staff was pretty friendly although the tv box didn’t work and we couldn’t watch a movie
Response from Property: 尊敬的客户,您好!非常感謝您選擇我們的酒店,並花時間給我們留下寶貴的反饋。對於你提到的電視機壞了的問題,我們深表歉意。我們非常重視您的反饋,並已向相關部門採取認真措施和改進措施,以確保此類問題不再發生。同時,我們非常感謝您對我們員工的認可。最後,我們再次感謝您選擇我們的酒店,並期待您的下一次訪問。我們將不斷努力提高服務質量和客户滿意度,為您和您的家人提供更舒適、更愉快的住宿體驗。祝你旅途愉快!Dear customer, hello! Thank you very much for choosing our hotel and taking the time to leave us valuable feedback. We are deeply sorry for the issue you mentioned about the broken TV box. We attach great importance to your feedback and have taken serious measures and improvements to the relevant departments to ensure that such problems do not occur again. Meanwhile, we greatly appreciate your recognition of our staff. Finally, we would like to thank you again for choosing our hotel and look forward to your next visit. We will continuously strive to improve service quality and customer satisfaction, providing you and your family with a more comfortable and enjoyable accommodation experience. Wishing you a pleasant journey!
Guest User
Suite
Stayed in Sep 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Very convenient location. Nice and comfortable apartment
Response from Property: Dear guests: Thank you very much for your positive comments on our hotel. We have been committed to providing quality service and comfortable accommodation environment for our guests, and your satisfaction is our greatest motivation. We look forward to your next visit, and we will continue to work hard to provide you with better service. I wish you all the best!
Christiane
Suite (two-bedroom)
Stayed in Feb 2024
Family
6 review
2.5/5
Posted on Mar 12, 2024
The hotel is close to the Times Square Area, which is convenient for transport and food. Note that in Suzhou everything closes early, ordering at a restaurant after 8pm is difficult. The experience in the hotel was not very good. The rooms are aged, with paint often peeling from the wall. The beds were comfortable, amenities sparse.
When we checked in coming from a delayed flight it was 1am. Registering our passports took 30 minutes (not foreigner friendly), after that we entered the room and found that it was not heated, with outside temperatures 3 degrees Celsius. We complained. A person came and looked at our air conditioning and said nothing could be done, we were given a few more blankets. Finally, 2 hours later, the air conditioner finally started to work. When checking out we were surprised that the entire copying of passport episode had to be repeated because of staff mistakes. Generally no English spoken, overall not a very professional or foreigner friendly hotel.
Response from Property: Dear guests: Hello! Thank you for staying at our Rebeting Hotel. I'm very sorry that I didn't bring you a perfect experience. For the poor refrigeration effect of the air conditioner, we have arranged a professional master for door-to-door repair as soon as possible, which has been fully solved. In order to ensure that every guest has a good check-in experience, we also conduct regular self-checks to provide better services. Our Rebet Hotel has always been committed to our responsibility and care for every guest, and once again sincerely apologize for the inconvenience caused to you. I look forward to serving you again in the future, and you are welcome to give us supervision and suggestions as always!
Maria 毕安
Deluxe Double Room
Stayed in Dec 2023
Couples
17 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Awesome! This place really surprised us. The location is great, the room is clean and comfortable, and they gave us a free upgrade!
Response from Property: Dear guest: Hello, thank you for your five point review. It is also an honor for you to choose the Ruibeiting Hotel Apartment in Suzhou Jinjihu Expo Center amidst the vast crowd. Visitors are all guests, and meeting is always fate. May a beautiful life be intertwined with you! Wishing you a happy life!
민도사
Suite
Stayed in Feb 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Apr 6, 2024
I am satisfied with this hotel. There is Jinji Lake nearby..
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service philosophy of working hard and providing attentive service, so that you can feel the warmth of home in your stay at Ruibeiting. Looking forward to your visit again to review our progress, and wishing you happiness every day!