Suisse Apartment Hotel Suzhou Jinji Lake Expo Center

Suisse Apartment Hotel Suzhou Jinji Lake Expo Center Reviews

Suisse Apartment Hotel Suzhou Jinji Lake Expo Center

No.8 Jiarui lane, Lejia building, intersection of Xinghu street, modern Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, 215028, ChinaView Hotel Details
Suisse Apartment Hotel Suzhou Jinji Lake Expo Center
Suisse Apartment Hotel Suzhou Jinji Lake Expo CenterSuisse Apartment Hotel Suzhou Jinji Lake Expo CenterSuisse Apartment Hotel Suzhou Jinji Lake Expo Center
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Suisse Apartment Hotel Suzhou Jinji Lake Expo Center Guest Reviews

4.6/5
Very Good
1311 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1311)
Positive reviews(1278)
Reviews with photos/video(226)
Easy to get around(180)
Friendly front desk staff(123)
Close to metro(98)
Large rooms(75)
Delicious breakfast(73)
Poor air conditioning(30)
Perfect for families(29)
Loved the night views(13)
Negative reviews(33)
Icheating
Family Suite
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Great experience, the ensuite is newly furnished with spacious rooms. I also enjoyed the good views.
Response from Property: Dear guest: Hello! Thank you for your support of Ruibeiting Hotel at Suzhou Jinji Lake Expo Center. It is the expectation of every traveler to stay comfortably when you are away. We have always adhered to the service concept of warm smiles and perfection, and it is our wish to satisfy every guest. Looking forward to your next stay!
Anonymous User
Suite (twobedroom)
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Clean room, good location, friendly staff with wonderful service
Response from Property: Thank you for your kind review! We are delighted to hear that you found our room clean, the location convenient, and our staff friendly with wonderful service. It's our pleasure to provide you with a great experience, and we look forward to welcoming you back in the future.
Isadora
Deluxe Suite
Stayed in Jun 2024
Family
17 review
4.2/5
Very Good
Posted on Jun 9, 2024
The hotel is in a good location, walking distance from espire bookstore and new Times Square. The room is very good but I had some issues with the air conditioner and the fridge that weren’t working for the first night, which caused my family a significant amount of stress due to our baby’s food storage and sleep (the room got so hot that no one was able to sleep. The The reception however is very friendly and was really supportive. They fixed the problem on the second day of our stay! The breakfast is very simple, no western options but is super cheap, so still worth it. Overall a good place!
Response from Property: Dear customer, hello! Thank you very much for choosing our hotel and taking the time to leave us valuable feedback. We are deeply sorry for the problems with the room air conditioner and refrigerator you mentioned on the first night. We understand that this has caused great inconvenience to you and your family, especially affecting your baby's food storage and sleep. We attach great importance to your feedback and have taken serious measures and improvement measures to the relevant departments to ensure that such problems do not occur again. At the same time, we are very grateful for your recognition of our front desk. They always maintain a friendly and supportive attitude to solve your problem. We are pleased to learn that they quickly solved the problem on the second day of your stay, allowing you and your family to continue to enjoy a pleasant journey. Regarding breakfast, we understand that you may have higher expectations for breakfast. We have noticed your feedback and will work hard to increase the variety and choice of breakfast to meet the needs of different guests. Finally, we thank you again for choosing our hotel and look forward to your next visit. We will continue to work hard to improve service quality and customer satisfaction to provide you and your family with a more comfortable and enjoyable stay. Wish you a pleasant journey! Dear customer, hello! Thank you very much for choosing our hotel and taking the time to leave us valuable feedback. We are deeply sorry for the issue you mentioned with the room air conditioning and refrigerator on the first night. We understand that this has caused great inconvenience to you and your family, especially affecting your baby's food storage and sleep. We attach great importance to your feedback and have taken serious measures and improvements to the relevant departments to ensure that such issues do not occur again. At the same time, we are very grateful for your recognition of our reception desk. They have always maintained a friendly and supportive attitude to solve your problems. We are pleased to learn that they promptly resolved this issue on the second day of your stay, allowing you and your family to continue enjoying a pleasant journey. Regarding breakfast, we understand that your expectations for breakfast may be higher. We have taken note of your feedback and will strive to increase the variety and selection of breakfast to meet the needs of different guests. Finally, we would like to thank you again for choosing our hotel and look forward to your next visit. We will continuously strive to improve service quality and customer satisfaction, providing you and your family with a more comfortable and enjoyable accommodation experience. Wishing you a pleasant journey!
Mariel08
Family Suite
Stayed in Sep 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Sep 7, 2024
The service and facilities was really good. Except that we have communication barrier with the receptionist. However we were just glad that they used translator just to communicate with us.
Response from Property: Dear guest,Thank you very much for your review! We are delighted to hear that you were satisfied with our hotel's services and facilities. We deeply apologize for any communication barriers you encountered with our receptionist. We will enhance the language training for our front desk staff to improve their multilingual abilities.We look forward to providing you with an even more perfect accommodation experience in the future. If you have any further suggestions or needs, please do not hesitate to contact us. We hope to see you again!
Timothy
Suite
Stayed in Aug 2024
Business travelers
4 review
4.5/5
Great
Posted on Aug 31, 2024
Excellent value for the price. We had a suite which was big and clean. The staff was friendly and offered me an extra breakfast voucher for my son. Although we didn’t try them, there were a couple good looking Korean restaurants on the ground floor. The hotel is a 10-minute walk from Times Square and a 7-minute walk from my favorite Vietnamese restaurant.
Response from Property: Dear guest: Hello! Thank you very much for your high praise of our hotel. I'm glad you like our suite. Clean, tidy, spacious and comfortable has always been the direction of our efforts. Our staff is also very happy to provide intimate service to you and your family. The extra breakfast coupon can bring warmth to your son, and we are also deeply pleased. For the Korean restaurant on the first floor, I hope you can try it next time. I believe it will bring you a different food experience. At the same time, we are very happy that the location of the hotel can provide convenience for your travel
Marco Antonio
Deluxe Double Room
Stayed in Jun 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jun 9, 2024
Everything was ok, staff was pretty friendly although the tv box didn’t work and we couldn’t watch a movie
Christiane
Suite (two-bedroom)
Stayed in Mar 2024
Family
6 review
2.5/5
Posted on Mar 12, 2024
The hotel is close to the Times Square Area, which is convenient for transport and food. Note that in Suzhou everything closes early, ordering at a restaurant after 8pm is difficult. The experience in the hotel was not very good. The rooms are aged, with paint often peeling from the wall. The beds were comfortable, amenities sparse. When we checked in coming from a delayed flight it was 1am. Registering our passports took 30 minutes (not foreigner friendly), after that we entered the room and found that it was not heated, with outside temperatures 3 degrees Celsius. We complained. A person came and looked at our air conditioning and said nothing could be done, we were given a few more blankets. Finally, 2 hours later, the air conditioner finally started to work. When checking out we were surprised that the entire copying of passport episode had to be repeated because of staff mistakes. Generally no English spoken, overall not a very professional or foreigner friendly hotel.
Response from Property: Dear guests: Hello! Thank you for staying at our Rebeting Hotel. I'm very sorry that I didn't bring you a perfect experience. For the poor refrigeration effect of the air conditioner, we have arranged a professional master for door-to-door repair as soon as possible, which has been fully solved. In order to ensure that every guest has a good check-in experience, we also conduct regular self-checks to provide better services. Our Rebet Hotel has always been committed to our responsibility and care for every guest, and once again sincerely apologize for the inconvenience caused to you. I look forward to serving you again in the future, and you are welcome to give us supervision and suggestions as always!
Maria 毕安
Deluxe Double Room
Stayed in Jan 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Awesome! This place really surprised us. The location is great, the room is clean and comfortable, and they gave us a free upgrade!
Response from Property: Dear guest: Hello, thank you for your five point review. It is also an honor for you to choose the Ruibeiting Hotel Apartment in Suzhou Jinjihu Expo Center amidst the vast crowd. Visitors are all guests, and meeting is always fate. May a beautiful life be intertwined with you! Wishing you a happy life!
도사
Suite
Stayed in Mar 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Apr 6, 2024
I am satisfied with this hotel. There is Jinji Lake nearby..
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service philosophy of working hard and providing attentive service, so that you can feel the warmth of home in your stay at Ruibeiting. Looking forward to your visit again to review our progress, and wishing you happiness every day!
TPESu
Deluxe Double Room
Stayed in Aug 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Oct 29, 2023
Spacious room. Good location. Love the view from the hotel. Living room router failed to work. But room technician was able to solve the issue. Will stay there again.
Response from Property: Dear guest: Thank you for staying at the Ruibeiting Apartment Hotel in Suzhou Jinjihu Expo Center. Your encouragement is the driving force for our continuous progress, and we will continue to work hard to provide customers with more thoughtful and comfortable services. We sincerely look forward to your arrival again!
Guest User
Suite
Stayed in Jul 2024
Solo travelers
8 review
3.5/5
Posted on Jul 27, 2024
Not good customer service.
UPADHYAY
Suite (two-bedroom)
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 31, 2024
Excellent quality and service
Response from Property: Dear guest: Hello! Thank you for your support and encouragement. Ruibeiting Hotel has always regarded high-quality service as its characteristic, committed to providing every guest with thoughtful, meticulous, and thoughtful services. We hope to create a comfortable stay experience for guests. The hotel has a gym, laundry room, and a sumptuous breakfast. The items in the hotel have been carefully selected and configured by us for the guests. We will continue to work hard to do better, and all hotel staff look forward to your next visit.
Luca Manca
Deluxe Double Room
Stayed in Aug 2023
Business travelers
23 review
4.0/5
Very Good
Posted on Aug 31, 2023
Nice hotel located in a quiet position. Breakfast to be improved.
Response from Property: Every city always has reasons to miss, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. We hope that the Ruibeiting Apartment Hotel in Suzhou Jinjihu Expo Center will be the most warm and unique one in your memories! Come back often and have a look. Have a pleasant day!
EdwintheEddie
Deluxe Suite
Stayed in May 2023
Couples
20 review
5.0/5
Outstanding
Posted on May 6, 2023
Good as always, quiet rooms, extremely close to metro and shopping
Response from Property: Your recognition is Xiaomei's greatest comfort. May you come back often and have a look. Xiaomei is here waiting for you, always waiting, and with us all the year round! The hotel has a good reputation in Suzhou Industrial Park. The hotel is located in the CBD center of Hudong in the park, with convenient transportation near Yuanrong Times Square and International Expo Center. It is adjacent to Metro Line 1 and a 15 minute walk to Jinji Lake, Chengpin Bookstore, and Taiwan Department Store Xinguang Tiandi. Shopping and leisure are all very convenient.
Guest User
Suite (two-bedroom)
Stayed in Aug 2022
Family
3 review
3.2/5
Posted on Aug 21, 2022
I would not recommend this hotel if you are traveling by car. The parking lot provided by the hotel is very limited and shared by others using the area. It's only possible to find a space if you return to the hotel after 6~7pm since ppl get off work by then. The location is pretty good though, a subway entrance is only a 2 minute walk away and roughly a mile away from shopping malls like Times Square and Eslite Bookstore.