Hotels Near Charles Pugh House - Historic 1897 Victorian in Phoenix

I wanted to love this place. I was so excited after I booked it, but unfortunately it was not a great stay. I also want to say that all of the employees were very nice and tried to be helpful. I think a lot of the problems lie in the concept. Is it a hotel or is it a bar/venue? We came prepared with a stock of ear plugs and a white noise machine. It didn’t do much good. I expected to be kept up a little later than usual, but I didn’t expect to be woken up early the next morning by loud, thumpy music pumping through the speakers in the courtyard bar/venue music. If you’re loud at night, it would be nice to have it be a little quieter in the morning. In addition, they didn’t seem to soundproof during the renovation. The people above us sounded like a herd of elephants between 3-5 am every night we were there. I’m not sure what they were doing up there, but it was certainly loud. Request a top floor if you decide to brave a stay. Now for something good: The location is spectacular. We were there to see a show at the Van Buren and it was a quick walk to the venue. There were also a ton of great restaurants and bars in walking distance and downtown is very close. ANNND… back to a few more gripes: It was kind of gross. It wasn’t filthy gross, but it didn’t look as if it had been recently remodeled. There was dust everywhere, bits of plastic and paper trash on the floor, and the shower head was in dire need of de-calcification. Why do I have to unscrew the lightbulbs to turn the lights out? Seriously? No switch… If I pay between $250-270 a night for a hotel, I should not have to pay $4 for a cup of coffee in the morning. It’s fine if the restaurant (the only source of coffee in the hotel) doesn’t want to give the hotel guests free coffee, but the hotel should provide coffee for their guests. I mean: you’ve kept me up late, woken me up early, AND you’re charging me $4 to get a cup of coffee (that I have to get dressed to fetch)?!?!?!?!? There should be a law against this sort of thing. While I’m on the subject: Paying the aforementioned price for a hotel should also guarantee that I don’t have to wipe my butt with 80 grit sandpaper. Some decent toilet paper would go a long way. Fellow Travelers: If you think you might want a nightcap, be prepared and put something in the fridge in your room. The bar doesn’t keep to its posted hours and the bartenders I had couldn’t always make a decent cocktail. If you’re a beer and a shot type, you’ll probably be fine. If the bar is closed you can always treat yourself to a $15 can of barely drinkable wine from the restaurant… or a $4 cup of coffee. But hey, did I mention the location?

Nice new clean hotel, comfy bed. Short walk to cafes restaurants. Staff were great. I’d stay here again!

We stayed for 4 nights as a golf/sun getaway. Front desk workers were very friendly and helpful, room was clean, towels were soft, breakfast was adequate. The pool area was clean with plenty of towels and the tile work in the hot tub is beautiful.

Loved hotel but my bfvcheated with a paid girl from the street I caught them there was hortibkecwhybso many hooked there otherwise beautiful

Amazing customer service!!! Last minute booking when my flights were canceled. Laura was very nice and accommodating. I asked for a quiet room and she took the time to evaluate available choices. She was very patient when I called twice asking about their airport shuttle, recommended a reliable taxi service for my 3:30am pickup back to the airport. Loved their Re Fuel Pantry had fresh healthy options. Trevor at the bar was on point recommending a glass of wine for me to destress after the craziness of the airport frenzy of cancelations. What a lovely oasis of calm so close to the airport. Best customer service I've experienced at a hotel in our post pandemic world.

Hotel stay was good has a issue but was solved in a timely care manner. Would stay here again for the price room was clean breakfast was good nice clean eating area. Hotel staff was very nice and mindful of my issue and was fixed quickly

The room was clean, spacious and comfortable. The staff was quite pleasant and helpful. Breakfast was good with a variety of options. We love the free shuttle to the airport. We will stay here again soon.

Located in the heart of Tempe, the hotel is easy to find on the main road and has convenient transportation. There are many shops, restaurants and bars within the vicinity. The service staff is very good, with car rental service, free parking, free airport shuttle bus. The rooms are large, the decoration and facilities are very good. The price is relatively moderate and the price is super good. It is a good choice for traveling abroad.

I called before hand to see if there were any additional fees, I was informed by the receptionist over the phone that it would be a 150 resort fee. When I arrived I was informed by the receptionist that it would be a 950 dollar incidental fee.

We were here for a business meeting. Our room was nice, clean and had everything that we needed. The gardens are well kept and the area is easily walkable. The room had a fridge, safe and microwave. The bed was comfy and there was a nice leather chair and ottoman to use. My Only complaint would be that there was trash sitting in front of our room when we arrived (5:00 pm) and was still there until afternoon the next day. Each day there were sugar and creamer packets and coffee cup lids on the grounds in many places throughout the resort. We had a few receptions and the staff could not have been any more attentive. They did an amazing job serving drinks and food. They were on top of the cleanup also. Job well done. We did have a pre-order luncheon one day also. That meal did not seem as well executed. It took over 45 minutes to be served our meals. The resort has some restaurants across the street that were walkable. The mall and Old Town Scottsdale are nearby also.