Phuket Amphoe Kathu 5-star Hotels

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

Staffs are friendly . My son likes the fun pool alot . Room with jacuzzi is great . Breakfast spread is nice . Hotel is great especially one of the buggy staff , dint manage to ask for his name but he is most friendly and funny . Just one issue for room : ants can be seen crawling everywhere. Even no food around . We still have to throw containers of food at level one to prevent more ants to room . I extended one more day and Counter staff did not inform that we have to go to counter to renew the check in card . We only realized after we tried tapping card to room after a long day . We have to then walk back to check in counter to enquire . And the staff didn’t explain what happen til I ask . Staff did not apologize too .

Probably the best hotel I stayed at in Thailand and anywhere else. Breakfast was 5 stars, pools were nice, the games(pool, table tennis, mini golf, archery) were all free. The restaurant was perfect and reasonable priced, great view too. The room was the romantic room, worth it, good bath, good space to relax, bed nice and veiw, wow. Little things like having a bag to carry your things to the pool and welcome cookies and intro was great. Staff all so polite and awesome except the pool bar workers, ignored me while I was waiting to order a drink, just didn't end up getting one after waiting for 15 mins. The only downside is many steps and changing lifts as it's built on a hill and is not a straight down. Overall if I would go back Phuket, I'll just sit here all day and enjoy it.

A very nice hotel in a great spot in patong. We were traveling as a family of 4 with two young children. Our room was located on the road side which was incredibly noisy with the sound of motorbikes. Asked to change to a quieter room and needed to pay more to move across the corridor to the pool side view rooms. Worth it for the better sleep. Breakfast was fantastic and the rooftop pool was really nice. All staff were super friendly and helpful. Walking distance to the beach and easy to get a taxi to other places in Phuket. It’s a shame the rooftop pool closes at 9pm and no other evening entertainment in the hotel unfortunately but plenty outside on the doorstep. A really good hotel.

Im staying in the hotel 6nights, we booked with booking.com when we arrived hotel staff are saying that we booked deluxe room, we said okay, when we went pool we ordered food and staff are coming and asking to pay immediately which is not good we are here for rest we are not gonna run away, we explained staff after that another staff is coming asking us pay we said will pay by card asking us to go lobby and pay, we were so disappointed why we are bot able to enjoy our pool day and maybe will order more, we said okay one staff come and he was good explaining everything that was another thing. Now again im in the main restaurant while im eating they are bringing the bill i hot so upset we are not gonna run away!!! Staff are not well trained, Sky lounge staff were so nice and friendly, but in general service is not 5 star hotel I would give very bad service and not caring about in guest at all!! I would never recommend this hotel.

At Cape Sienna, we stayed in the Junior Suite with Sea View and Jacuzzi. It was very pretty, clean and quite private. We had a great breakfast with many choices including egg station. The coffee from the machine could have been better. The staff were warm and welcoming and we enjoyed the hot ginger tea at check in. The location is a little inconvenient but if you rent a scooter or a car, you would have no problems. We would stay here again. Definitely recommend for couples!

My family and I enjoyed our stay at the hotel. The staff are very friendly and welcoming. A special shout out to the staff at the kids club, who were really attentive and caring towards the children, and the housekeeping staff, who helped to keep our room clean during our stay. The room service is very fast too. When we called to request for things, they’d almost come immediately. Besides this, there are a lot of activities for the children such as smoothie making, butterfly sanctuary and etc. There is also a private beach which is very well maintained and clean. Water activities such as snorkelling and kayaking are available at the beach. The only downside is that the hotel is abit secluded. It’s about 10-15 minutes drive to patong and there are no convenience stores nearby. Would definitely recommend this resort for families with children!

It is absolutely gorgeous! I was so surprised to see this beautiful resort when we got to it’s reception. Stunning views and well kept buildings. Service is great. Very clean room. They have shuttle to Kamala beach which is also a very beautiful beach (not to Patong anymore). Breakfast is great, with many choices. They also decorate our bed for our anniversary. This is the place for you!

Wonderful staff. Super friendly. It’s a big campus and tough to walk around the hills but if you don’t mind a bit of fitness it’s not so bad. The club pool and restaurant at the top is a great spot and the hotel is easy walking to Patong Beach. Great location and highly recommended! Thanks Amari!

My husband and I wanted to enjoy a one-of-a kind wedding and honeymoon, and we found Keemala. We booked well in advance and found that communication with our wedding planner, Gam, was smooth and efficient. She helped arrange transportation to and from the airport, made sure we had a beautiful room, and walked us through our wedding ceremony, and after wedding events. (She even arranged for the bathtub to have flower petals in it!- very romantic!) Everyone was so pleasant and the room couldn't have been more beautiful. The staff is great, the food is amazing, and the view is breathtaking. I would highly recommend this resort. It's absolutely worth the trip.