Bandara Villas, Phuket Reviews

Response from Property: Dear MATTHIEU PIERRE JEAN EDOUARD,Thank you for your wonderful feedback at Bandara Villas Phuket. We’re delighted to hear that our location, with its quiet ambiance and direct beach access, provided the perfect setting for your holiday. It’s great to know that the proximity of the beach to the pool added to your enjoyment.We take great pride in our dedicated team, and we’re thrilled that their commitment to service excellence made a positive impact on your stay. Your satisfaction is our top priority, and we’re glad that we could contribute to a memorable holiday experience.We appreciate your kind words and look forward to welcoming you back for another dedicated and peaceful stay.Warm regards, Kimberly Gevera Guest Service Manager

Response from Property: Dear Alvin, We are truly heartened by your gracious feedback and are delighted to know that our services and the kindness of our staff have met your high standards of excellence. It is our greatest pleasure to ensure that your experience with us is enriching and comfortable.We acknowledge your observations regarding the location and understand that it may require some additional planning for those journeys into town. We are glad, however, that this aspect did not diminish the overall quality of your stay and that you found our offerings to be satisfactory and enjoyable.Your kind words are a source of encouragement for us to continue striving for the pinnacle of guest satisfaction. We eagerly look forward to the opportunity to welcome you back, ensuring that your next visit is just as pleasant and fulfilling.Warm regards, Kimberly GeveraGuest Service Manager

Response from Property: Dear Dusty,Thank you for the heartwarming review! Your appreciation for our service means a lot to us. It was an absolute pleasure to have you as our guest, and we cannot wait to welcome you again soon.All the best,Kimberly G.Guest Service Manager

Response from Property: Dear Sharon,Your warm words have truly brightened our day. We are delighted to hear that you and your mother had a fabulous time at our villa, taking in the natural splendor of the beach and enjoying the privacy of your pool. It is wonderful to hear such kind words about our staff, especially Kimberly, Art, and Pete. They are indeed a valuable part of our team.We understand your comment about the food variety and appreciate your perspective. It's great that you discovered local restaurants nearby, adding to your overall experience. Don't worry about not being able to utilize our programs, we will ensure that you will fully experience all we offer on your next visit.Thank you for recommending our dinner to others. We strive to create memorable experiences for our guests, and it seems we succeeded in your case. Your review is a testament to our team's dedication. Warm regards,Ampiwan BurapamongkolchaiResort Manager

Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad to hear that you enjoyed the great rooms and the view! We apologize if the food did not meet your expectations in terms of flavor. Your input is invaluable, and we will certainly relay your comments to our culinary team for consideration in enhancing our menu offerings.We’re pleased that the nearby dining options provided you with alternative choices. For your future visits, our staff would be more than happy to recommend some local favorites that might suit your palate.We appreciate you taking the time to share your experience, and we look forward to the opportunity to delight you with improved flavors and an overall exceptional stay during your next visit. Best regards,Kimberly GeveraGuest Service Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. It's lovely to hear your kind words of appreciation for our location. We look forward to welcoming you back in the future for another memorable stay.Best regards,Kimberly G.Guest Service Manager

Response from Property: Dear Chuacs,Thank you so much for having shared such a positive review. We are most delighted to read that you have spent a fantastic time in our beautiful resort.Also thank you for your kind and encouraging comments towards our staff, especially Sak, Kimberly and Pete. We are indeed fortunate to have a team of well-trained professionals who are the real asset to this hotel. Once again thank you very much for summarizing your amazing experience you had with us and we will definitively share your comments to our entire team. We are looking forward to welcome you back soon at Bandara Villas Phuket.Kind Regards,Ampiwan Burapamongkolchai Resort Manager

Response from Property: Dear Priyanka Agarwal,Thank you for your feedback. We are delighted to hear that you found Bandara Villas beautiful and clean, and that you appreciated the care provided by Ms. Kimmy. Your kind words about her service will surely be passed on.We are also glad to hear that Trip.com was able to resolve the system error to your satisfaction.However, we regret to hear that our breakfast did not meet your expectations. We strive to provide a high-quality dining experience for all our guests, and your feedback is crucial for us to improve in this area.We appreciate your candid feedback and look forward to welcoming you back for a better experience in the future.Warm Regards, Kimberly GeveraGuest Service Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you had a great stay and appreciated the surprise decoration for your engagement celebration.We are glad that you found our facilities to your liking. However, we apologize for the oversight regarding your airport transportation on your check-out day. We appreciate your understanding and are relieved to hear that the issue was resolved smoothly.Your feedback is invaluable to us as it helps us improve our services. We look forward to welcoming you back for an even better experience in the future.Warm Regards, Kimberly GeveraGuest Service Manager

Response from Property: Dear Guest,Thank you for your review. We hope to welcome you again soon.Best Regards,Kimberly GeveraGuest Service Manager

Response from Property: Dear Fish Yee,Thank you for including a recommendation for us in your review! We're glad we could make your time with us enjoyable, and we hope to see you again soon.Best Regards,Kimberly GeveraGuest Service Manager

Response from Property: Dear Johny,Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed our location and service. Your recommendation means the world to us. We look forward to welcoming you back soon! Warm regards,Kimberly GeveraGuest Service Manager

Response from Property: Dear Guest,Your feedback is greatly appreciated. It's delightful to hear that you found our location's peace, serenity, and view to be a rewarding experience. That is indeed one of the unique aspects we take pride in offering to our valued guests. It is, however, unfortunate to read about your service experience. Rest assured, continuous improvement in delivering superior service is a cornerstone of our philosophy. We aspire to exceed our guests' expectations at all times.We hope to have the opportunity to welcome you back and provide an overall improved experience. Kindest regards,Kimberly G.Guest Service Manager

Response from Property: Dear Guest,Thank you so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded expectations, and we'll make sure that Peet, Jenny, Gem and Ania receives the recognition they deserve. Thank you again and we hope to welcome you in the near future.Best regardsKimberly GeveraGuest Service Manager