Best Western Premier Bangtao Beach Resort & Spa Reviews

Service is terrible Coconut trees are blocking the sea view

Great location and excellent resort for both families and holiday makers. Nice and friendly staff and great food and service.

We loved the location- it was a pleasant place to rest on the beach and beside the pool. When we were there guests were mostly older and nice, which contributed to our overall experience of the place- good place to have a quiet rest. Room was really nice, comfortable bed, nice balcony. It is around half hour from the main Patong area, and in the range of 10min you have amazing beach clubs for daily chill or parties- Catch, Maya, Caffe de Moar, and Carole Diem.

I was disappointed by the hotel's apparent lack of consideration, seemingly prioritizing profits over customer satisfaction. I won't be returning, nor will I recommend it to friends. Despite multiple attempts to book a room at this hotel through the Trip website in February, specifically from the 14th to the 20th.I found no availability. When I finally spotted an available slot and promptly made a reservation and payment, I was elated. However, my excitement quickly faded when, a week later, while preparing to book my flights, I realized the booking was mistakenly made for the 14th to the 20th, but in December. In a rush, I reached out to the website seeking assistance in rectifying the error. They indicated that changes and refunds were possible but required the hotel's agreement. It turned out to be a great time to spend New Year's Eve by a beautiful beach with family from all over the world, we set off from France and our family from China. It turned out that the hotel took the money and did not say anything. Next time I won't choose this hotel that only thinks about making money and I don't recommend it. All I can say is that we shouldn't put too much trust in high technology, big data, push information and the service spirit of hotels, they are just insensitive businesses. Originally wanted to reunite with the family over the Spring Festival holiday on the beautiful beaches, we come from all corners of the world there are France and China to meet on the island of Bali, but can only regret to pay double the price. Moving forward, I will reconsider choosing this hotel that seemingly prioritizes monetary gain over customer care. This experience has made me question the reliability of advanced technology, extensive data, promotional information, and the service ethos of hotels, which sometimes appear to prioritize business over sensitivity towards guests.

The room quite big and clean , the staff at the pool very good service.

Great location Clean rooms Nice staff Good breakfast Minuses: Small unconvinient gym Expensive food in restaraunt No kids club

Nice hotel good stuff everything was good. Worthy the price

Very nice hotel

The hotel exceeded expectations. The pools are large, the depth varies, greenery, palm trees, buzz... the breakfast is also quite decent, and even with a view of the sea. The beds are comfortable. A massage costs the same as in street salons. The staff is very polite, helpful, great rep

There is a beach 50 meters downstairs from the hotel, and the swimming pool is well landscaped. However, the equipment of this old hotel is really poor. In addition, the air conditioner in the room is too noisy and the temperature setting is very poor. The room is too cold and there is moisture on the ground. Phenomenon, the whole room was damp, so I quickly changed hotels the next day.

I like direct access to the sea, the pool is deep, the air conditioning is cool

Wonderful location - wonderful hotel) There is everything you want for the soul and body) massage is a penny) the food is delicious, the linen is clean, the towels are dry cleaned) the swimming pools in different areas are beautiful and clean) the staff is friendly, everything is decided in 2 minutes) the sea is a fairy tale, the beach is huge, clean) bathrobes, slippers, flip flops, everything is in the room ) The only negative is the audibility and slamming of neighbors' doors)

The hotel is very beautiful! The service is excellent! Own beach under pine and palm trees. You don't have to pay for sunbeds. Great gym and spa. You can play American billiards. Cozy lobby. The hotel provides slippers, flip flops, bathrobes, towels, a kettle, hairdryer, umbrellas, and a set of hygiene products. High-quality room cleaning every day. The rooms are quite spacious, there is a large balcony and a place for drying clothes. Good sound insulation. There is a special play area and swimming pool for children. There is enough space on the beach and no crowding.

Cozy hotel. We lived in houses. 3 minutes to the sea. Cleaning was done every day. The beach is nice and clean. Of course I can’t compare it with the islands, but overall +. The breakfasts are delicious. There are many local cafes nearby.