Dusit Thani Laguna Phuket

Dusit Thani Laguna Phuket Reviews

Dusit Thani Laguna Phuket

390 Moo.1 Srisoontorn Road Cherngtalay, Thalang, Phuket Province, 83000, ThailandView Hotel Details
Dusit Thani Laguna Phuket
Dusit Thani Laguna PhuketDusit Thani Laguna PhuketDusit Thani Laguna Phuket
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Dusit Thani Laguna Phuket Guest Reviews

4.2/5
Very Good
73 review
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(73)
Positive reviews(67)
Reviews with photos/video(30)
Awesome stay(21)
Friendly owner(15)
Nice sea view(9)
Classy environment(6)
Poor air conditioning(5)
Great swimming pool(2)
Negative reviews(6)
Guest User
Premier Ocean Front View King Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Beautiful property, beachfront resort that keep up to the 5 stars level. Staffs were helpful, knowledgeable and experienced. Even though it is a 30+ yrs old resorts, the maintenance was excellent. Extremely happy with our stay. Highly recommended. Our room was facing the beach and we had the most beautiful sunset view here.
Guest User
Deluxe Lagoon King Room
Stayed in Jul 2024
Solo travelers
3 review
1.0/5
Posted on Jul 21, 2024
Biggest mistake I ever made was to decide to stay at this resort. They have renovations happening all over. The place is super dusty, dirty, the decorative cusions on the bed had blood smeared on it, the complimentary fruits they provided were rotten, the whole room was dusty, the hangers, light switches had a layer of dust coating, the bath tub plug didn’t work, the tap water was thick and had stones coming out every few minutes - need I say more? The breakfast was decent - the only good thing about my stay. Also all restaurants in the resort closes by 10. You can’t order room service after 10:30pm. To top it all off, their door locks aren’t the best - i got locked out of my room an hour before I was supposed to leave for my flight. Worse stay ever, would not recommend. At least not for their extremely high price point for their shitty room.
Response from Property: Dear valued guest,Thank you for your detailed feedback. I am truly sorry to hear about the numerous issues you encountered during your stay. The conditions you described, including the cleanliness problems and maintenance issues, are unacceptable and do not reflect the standards we aim to uphold.I deeply regret that you experienced such a disappointing stay and that the ongoing renovations impacted your comfort. Your comments regarding the cleanliness, the quality of the room, and the limitations on dining and room service are concerning, and I assure you that we will address these matters with our team to make necessary improvements.Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our resort.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
Guest User
Premier Ocean Front View Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 6, 2024
A very pleasant stay, It was unfortunate certain renovation works were being conducted at the site during our stay.
Response from Property: Dear Valued guest,Thank you for your perfect rating and for highlighting the aspects of your stay that made it so enjoyable. We’re thrilled that you found the surroundings, amenities, cleanliness, and service up to your expectations.We apologise for the inconvenience caused by the renovation works during your visit, but we’re glad it didn’t detract from your overall experience. These updates will help us continue offering exceptional stays for our guests in the future.We hope to welcome you back soon to experience our enhanced facilities.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
desaivishal
Deluxe Room with Sea View
Stayed in Apr 2023
Family
4 review
4.7/5
Amazing
Posted on May 15, 2023
Brilliant place, excellent courtesy. The India part of the breakfast is not good - specially the uncooked medi-wada. The restaurants are great, the family mart close by really helps
Response from Property: Dear desaivishal,Thank you for taking the time to post a review of your experience during your stay with us. We are glad to hear that our hotel and location setting is up to your satisfaction. Well noted on the Indian food in our breakfast, we will make a necessary review.Your feedback will certainly give us the motivation to continue our effort in ensuring good guest experience. Thank you again for your feedback. We look forward to your return soon.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
Guest User
Dusit Club Twin Room
Stayed in Aug 2024
Family
3 review
4.7/5
Amazing
Posted on Sep 10, 2024
Very attentive staff!
Response from Property: Dear valued guest,Thank you for sharing your feedback! We are delighted to hear that our staff’s attentiveness made a positive impression on you. Our team is dedicated to ensuring every guest feels well cared for, and we’re glad that this was reflected in your stay.We hope to welcome you back to Dusit Thani Laguna Phuket soon for another great experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality
Ricky
Deluxe Room with Sea View
Stayed in Apr 2023
Couples
6 review
4.2/5
Very Good
Posted on Apr 28, 2023
Very nice hotel with good service. We spent a beach side seafood dinner at b1300+. Even was a little rain but the staff were very efficient to move all guests to indoor. Breakfast was also good.
Response from Property: Dear Ricky,Thank you very much for taking the time to post a review of your experience. We are very happy to read of your positive experience with the hotel, service, staff and breakfast. Our staff will be very happy to know they managed to give you a great holiday and we all thank you for the appreciation. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest Regards,Waraporn AngsupasirikulManager- Total Quality Management
Markus
Deluxe Lagoon Twin Room
Stayed in Oct 2024
Family
26 review
4.0/5
Very Good
Posted on Oct 27, 2024
Nice beach
Response from Property: Dear Valued Guest,Thank you for your feedback! We're delighted to hear that you enjoyed our nice beach during your stay.We strive to provide a beautiful and relaxing environment for our guests, and we hope to welcome you back soon for another enjoyable experience!Warmest regards,Waraporn AngsupasirikulManager - Total Quality
Razmataz
Deluxe King Room with Sea View
Stayed in Aug 2022
Couples
6 review
5.0/5
Outstanding
Posted on Aug 16, 2022
A fantastic place with great views and great customer service.
Response from Property: Dear Valued Guest,Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look forward to welcoming you back to your home away from home on your next holidays in Phuket.Have a great day!Yours,Dusit Thani Laguna Phuket
Jiangtengyoujie(Yusuke Eto)
Deluxe Lagoon Twin Room
Stayed in Jun 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Jun 23, 2024
Very good!
Response from Property: Dear Jiangtengyoujie(Yusuke Eto),Thank you for your enthusiastic feedback! We are delighted to hear that you had a very good experience with us. Your satisfaction is our top priority, and we appreciate your kind words.We look forward to welcoming you back for another excellent stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
Adil Limbuwalla
Deluxe Lagoon Room
Stayed in Sep 2022
Family
1 review
4.2/5
Very Good
Posted on Nov 16, 2022
Great hotel and a fairly good location. Overall the hotel is lovely but the food was really lacking but because we had a car it was easy to get around to eat. The service was excellent and the overall hotel amenities were good. I would recommend renting a car for the stay then u can explore the gorgeous beaches around. Would recommend to stay here assuming they have fixed their kitchen challenges!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your recent experience at the Dusit Thani Phuket. We are happy to hear that you were enjoying your time here. In regards to dining options, we do have a variety of theme nights with Asian and western specialties. In our buffet selection we do have homemade pastries, Seasonal Fruits, Noodle station, Hot Asian and western favorites. In addition, our lounge bar is available in the evenings with live music and cocktails. We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team
ASTAN VIP
Deluxe Twin Room with Sea View
Stayed in Apr 2022
Family
8 review
5.0/5
Outstanding
Posted on Apr 28, 2022
Great resort hotel and good hospitality clean room. Private beach
Response from Property: Dear Valued Guest,Much appreciate your review and kind words. We hope your stay was wonderful.Looking forward to welcoming you back to your home away from you on your next holidays in Phuket.Have a great day!Yours,Dusit Thani Laguna phuket
cohen
Deluxe Lagoon Twin Room
Stayed in Nov 2022
Travel with friends
50 review
4.0/5
Very Good
Posted on Nov 29, 2022
I visit few times on this hotel The last one was less good as I remember
Response from Property: Dear Valued Guest,Thank you for taking the time to write us a review, and much appreciated.As we strive to improve in providing services and hospitality, your further suggestion and comment would help us improve and achieve our goal.Should you have further suggestions, please contact us direclty.Have a great day!Yours,Dusit Thani Laguna Phuket
Wenxiu
Deluxe Lagoon Room
Stayed in Jul 2022
Family
13 review
4.5/5
Great
Posted on Jul 29, 2022
Had a wonderful stay at the Hotel. It was clean, with tons of amenities and food is decent.
Response from Property: Dear Valued Guest,Thank you very much for your time to write an outstanding review of your overall experience at Dusit Thani Laguna Phuket. We are happy to hear that you had a wonderful stay. We look very much forward to welcoming you back to your home away from home in the nearest future. have a great day! Yours, Dusit Thani Laguna Phuket Team
алех
Deluxe Lagoon King Room
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 23, 2023
That's great 👍
Response from Property: Dear Alekh,Thank you very much for your review. We are glad to read of your good experience with the resort facilities and the service you received. Our staff will be very happy to know they managed to give you a great holiday and we all thank you for the appreciation. Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
JoshNadia
Deluxe Lagoon Room
Stayed in May 2022
Couples
43 review
4.5/5
Great
Posted on May 8, 2022
The location is great. The breakfast is ok lots of options but the quality is missing something. The service is pleasant but quite slow. We sent food to be warmed and gave tip (they took about 30 minutes to warm the food) and we had to call numerous times for follow up. They did return the tip for the inconvenience. Overall would still recommend the hotel.
Response from Property: Dear Valued Guest,Thank you very much for your time to write a review of your overall experience at Dusit Thani Laguna Phuket. We are sorry to hear that your experience did not match your expectation and do apologize for the inconvenience caused to you. We really appreciate you bringing about the deterioration of the facilities to our attention. We will share your feedback and comment with the team so that we will be able to keep on improving our services and product further. Thank you once again for staying with us and looking forward to having another chance to welcome you back again for your next holidays.Yours, Dusit Thani Laguna Phuket Team