Tony Resort Reviews

Response from Property: Dear Hakim,Thank you for taking the time to share your positive experience at Tony Resort. We are delighted to hear that you enjoyed our customer service, found the facilities clean, and had a great time at the swimming pool. We're especially happy that you appreciated the breakfast as well!Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back to Tony Resort for another pleasant stay in the future.Best regards,Tony Resort Management

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Tony resort and that our location, amenities, and service met your expectations.It's wonderful to know that you found our location convenient, being within walking distance to Patong Beach, and that you appreciated our friendly staff and breakfast selection.We're delighted that you had a relaxing time in our pool access room and that you were able to enjoy a couple of quiet nights. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We'd love to welcome you back for another fantastic stay!Best regards,Tony Resort Management

Response from Property: Dear value customer,Thank you for taking the time to share your thoughts on your recent stay at our resort in Phuket and we're thrilled to hear that you had an enjoyable experience overall.We are delighted that you found our resort to be a great value for the price paid. It's wonderful to know that you enjoyed the pool area and found our rooms clean comfortable. Once again, thank you for choosing to stay with us and for sharing your feedback. we'd be more than happy to welcome you back for another relaxing getaway.Best regards,Tony Resort Management

Response from Property: Dear Sunny,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our great location and enjoyed the pool area.However, we apologize for any inconvenience you experienced with the service speed at the bar. Your feedback is valuable, and we will address this issue with our team to ensure improvements are made.We hope to have the pleasure of welcoming you back for another stay in the future.Best regards,Tony Resort Management

Response from Property: Dear Trithankar,We appreciate you taking the time to share your recent experience with us. We sincerely apologize for any inconvenience you may have faced during your stay at our hotel.We understand that your interaction with our front desk personnel upon your late arrival was not up to the standards we strive for. Please accept our apologies for any frustration or inconvenience this may have caused. We value your feedback, and we will certainly address this issue with our team to ensure that such lapses in service do not recur.After investigate reviewing your reservation, we understand that you had initially booked a deluxe room but desired a larger accommodation upon arrival. To address this request, our front desk team adhered to our hotel policy, which requires an additional payment for the provision of an extra bed. We regret if this information was not communicated effectively or if it led to any dissatisfaction on your part.Your feedback will be shared with our team to ensure that we improve our communication and service in the future.Once again, we apologize for any inconvenience, and we look forward to the opportunity to welcome you back and provide you with the exceptional service you deserve.Best regards,Tony Resort Management

Response from Property: Dear Jimmy,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found it to be a nice place to stay, with reasonable prices and good-sized rooms.We understand that while the property may be older, it still fulfills its purpose and provides a comfortable stay for our guests.It's wonderful to know that our staff made a positive impression on you. We believe that friendly and helpful service is essential in creating a welcoming and enjoyable experience for our guests. We'll be sure to share your kind words with our team.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Tony Resort Management

Response from Property: Dear Hakim,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that your experience with us was perfect.We're delighted that our location, close to the beach and shopping centre, suited your needs and added to the enjoyment of your stay. It's fantastic to know that you found our breakfast offerings to be satisfying, and we're pleased that our friendly service made a positive impression on you.Best regards,Tony Resort Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. I'm glad to hear that you had a great experience at the hotel and found the service to be excellent. A great location can make a big difference in the overall enjoyment of your stay. It's wonderful that you would recommend the hotel based on your positive experience. If there's anything else you'd like to share about your stay or if you have any questions, feel free to let me know!We hope to have the opportunity to welcome you back in the future.Best regards,Tony Resort Team

Response from Property: Dear ChuguoshejiDH,Thank you for your review! We're glad to hear that you found our hotel to offer good quality at a low price, and that you appreciated the enthusiasm of our service staff. It's great to know that you found our location in Patong 2 Street convenient for transportation, shopping, dining, and access to the beach and Jungceylon within a short walk.We appreciate your feedback about the facilities being a bit old and will take this into consideration as we continue to improve our services.We hope to welcome you back on your next visit to Patong.Best regards,Tony Resort Management

Response from Property: Dear Hongdoumama,Thank you for sharing your feedback. We appreciate hearing about your recent stay with us. We understand that our facilities may not be the newest and that our breakfast options were limited during your visit.We apologize for any inconvenience caused by the additional charge for children's breakfast. As per our Third Party Policy, the booking you made indicated 2 guests, but upon check-in, we noted an additional third person. Typically, we are required to charge an Extra bed fee for an additional adult. However, considering that the accompanying child is 12 years old, falling under the hotel's child pricing policy, we have made an exception by only charging an additional breakfast fee of 250 Baht, which aligns with our policy for adult breakfast.Rest assured, we will take your comments into consideration as we strive to improve our services and offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Best regards,Tony Resort Management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We are committed to providing the best possible experience for our guests, and your feedback is invaluable in helping us identify areas for improvement. We understand the importance of modern and convenient amenities, Your comments regarding the noisy air conditioner have been noted, and our maintenance team will ensure that it is addressed promptly.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future. We are confident that you will enjoy a much-improved experience during your next stay with us.Best regardsTony Resort Management

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay and appreciate your kind words about our room cleanliness, spaciousness, and the added convenience of direct pool access.We take great pride in maintaining the quality of our facilities, and it's heartening to know that you found the room worth the value despite its age. We're thrilled that you also enjoyed our food offerings, and it's wonderful to hear that our staff's attitude contributed positively to your overall experience. Your feedback is truly valuable to us, and we look forward to welcoming you back on your next visit.Once again, thank you for choosing Tony resort, and we can't wait to have the pleasure of hosting you again soon!Best regards,Tony Resort Management

Response from Property: Dear Guest ValuedThank you for staying with us and for sharing your experience. We are glad to hear that you found our hotel had a good located and our hotel is a peaceful place. We will pass along your kind words to our team. We appreciate your feedback and will use it to improve our services for future guest.We apologize for any inconvenience caused during your stay and hope to have the opportunity to welcome you back in the future.Thank you again for your review.Best regardsTony Resort Team

Response from Property: Dear AnitaLf,We appreciate your feedback.We're glad you appreciated our ideal location but we're disappointed that your stay with us was less than ideal. We regret that our services failed to meet your standards. We will address your concerns with our team moving forward.We hope to have you stay with us again so we can share a more positive experience with you.Regards,Tony Resort Team