Avista Hideaway Phuket Patong - MGallery

Avista Hideaway Phuket Patong - MGallery Reviews

Avista Hideaway Phuket Patong - MGallery

39, 9 Muen-Ngern Rd, Tambon Patong, Amphur, Kathu, Phuket Province, 81350, ThailandView Hotel Details
Avista Hideaway Phuket Patong - MGallery
Avista Hideaway Phuket Patong - MGalleryAvista Hideaway Phuket Patong - MGalleryAvista Hideaway Phuket Patong - MGallery
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Avista Hideaway Phuket Patong - MGallery Guest Reviews

4.2/5
Very Good
233 review
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(233)
Positive reviews(206)
Reviews with photos/video(109)
Classy environment(39)
Delicious breakfast(28)
Loved the beach(14)
Well designed(12)
Tasty restaurant(11)
Large rooms(9)
Offers pick-up/drop-offs(8)
Average sound insulation(8)
Negative reviews(27)
Wai Sim
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Jun 2024
Couples
5 review
4.7/5
Amazing
Posted on Jul 23, 2024
Breathtaking resort. Really clean, spacious, private, luxurious topped with incredible peaceful views of the ocean and surrounding forest. Breakfast buffet was beyond amazing!!! Room was huge. Loved the tub & all the storage space. But lighting in bathroom could be better for makeup.
Response from Property: Dear Value Guest,Thank you for your fantastic review! We’re thrilled to hear that you found our resort breathtaking and enjoyed the clean, spacious, and private atmosphere with stunning views.It’s wonderful to know that you loved the breakfast buffet, the spacious room, and the tub, along with the ample storage space. We appreciate your feedback about the bathroom lighting and will consider this as we look to improve our guest experience.Thank you again for your kind words, and we look forward to welcoming you back for another exceptional stay!Warm regards,Manish PratapGeneral Manager
Guest User
SAWAN PLUNGE POOL SUITE
Stayed in Jun 2024
Family
1 review
1.2/5
Posted on Jun 26, 2024
Horrible facilities make our family very bad experience. 1. We arrived at 5pm, the Room still not ready yet, we have to wait forvmore thsn 30mins 2. Aor condition out of control suddenly at night and cant fix after 45mins. We called 3 times to ask if any other room to change, however no one can help, just saying they will fix, we cant take good rest at all. 3. Finally they provide another same grading room at 10pm, the most horrible was the water in private pool was brown color and super dirty! Cant swim anymore. 4. Insect control is suck, many fly in the room, please go with you like insect. I dont believe that i spent HKD $3500 for such bad hotel, which really make us sad.
Alen
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in May 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Jun 1, 2024
Great experience with the hotel, very impressive views and scenery. It’s in a great location. Staff are extremely friendly. Had to change rooms due to cleanliness, but it was fixed there afterwards, so very great experience! Would come back again.
Response from Property: Dear Alen,Thank you for sharing your experience with us. We are delighted to hear that you had a great stay at our hotel and enjoyed the impressive views and scenery.We are glad to hear that our location worked well for you and that you found our staff to be extremely friendly. However, we apologize for the inconvenience you experienced with the cleanliness of your initial room. We're pleased that our team promptly resolved the issue and ensured you had a great overall experience.Your positive feedback and willingness to return mean a lot to us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Manish PratapGeneral Manager
Guest User
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Feb 2024
Couples
20 review
4.7/5
Amazing
Posted on Feb 23, 2024
Very good service. Location near Freedom beach is a plus. They have a shuttle service to go to Karon and Patong beaches, which is great since taxis in Phuket can be steep. Beautiful and quiet environment if you want to chill away from the Patong buzz. Breakfast is very good.
Response from Property: Dear Valued Guest,Thank you for your positive review. We are delighted to hear that you had a great experience during your stay with us.It is wonderful to know that you found our service to be very good and that our location near Freedom Beach was a plus for you. We are glad that our shuttle service to Karon and Patong beaches was convenient for you.We are pleased that you enjoyed the beautiful and quiet environment of our resort and that you found our breakfast to be very good.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager
StevenCcc
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Apr 2024
Couples
10 review
4.5/5
Great
Posted on May 27, 2024
A superb resort! Having 3 wonderful pool
Response from Property: Dear StevenCcc,Thank you for your superb review. We are thrilled to hear that you had a fantastic stay at our resort.It’s wonderful to know that you enjoyed our three beautiful pools. Providing our guests with a variety of amenities to enhance their stay is a top priority for us.Thank you again for your kind words. We look forward to welcoming you back for another wonderful stay.Warm regards,Manish PratapGeneral Manager
Ignited Angel
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Beautiful hotel. Very good breakfast. Staff are very accommodating. Very relaxing place for us after staying some days in the city, well spent to this hotel after…
Response from Property: Dear Ignited Angel,Thank you for your lovely review. We are delighted to hear that you found our resort beautiful, enjoyed the very good breakfast, and appreciated the accommodating staff. It is wonderful to know that you found our resort to be a relaxing retreat after spending time in the city.We appreciate your feedback and hope to welcome you back for another enjoyable and relaxing stay in the future. Safe travels!Warm regards,Manish PratapGeneral Manager
Guest User
DELUXE POOL VIEW ROOM 1 King Bed
Stayed in Jun 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jun 26, 2024
I stayed here for two nights. All the staff were welcoming and polite, and nothing was too much trouble for them. The breakfast was standard. The location is quite a distance from Patong Beach, at the top of a hill, but a one-way shuttle was provided 4 times per day. The room had poor ventilation and smelled musty without the AC on. The bedding was damp and had a terrible odor. I stayed at Avista in Karon Beach previously and highly recommend that one instead.
Dana122603
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Dec 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 6, 2023
The beautiful resort out side of Patong beach. Every staff was so kind. Beautiful 3 pools. Definitely recommend
Response from Property: Dear Dana122603,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found our resort beautiful, enjoyed the three pools, and received kind service from our staff. We appreciate your positive feedback and are delighted to have had the opportunity to contribute to your enjoyable stay. We look forward to welcoming you back in the future and providing another memorable experience.Kind regards,Manish PratapGeneral Manager
MikeGUAN
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 7, 2024
This is definitely a great hotel. However, if you don’t have (rent) a car, things will be a bit difficult.
Response from Property: Dear MikeGUAN,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel great.We understand that transportation can be a challenge without a car, and we appreciate your perspective on this matter. We always strive to provide our guests with the best possible experience, and your feedback helps us to improve.Thank you once again for your valuable input. We hope to welcome you back for another enjoyable stay.Warm regards,Manish PratapGeneral Manager
Jann.K
SANTI DUPLEX SUITE WITH WHIRLPOOL BATH, 1 King Bed
Stayed in Nov 2023
Couples
2 review
4.0/5
Very Good
Posted on Dec 1, 2023
U will like the hotel if u like more peace and away from the bustle of main Patong area. The hotel is also huge, like a maze in there. All the staffs we met were very friendly and helpful. The only downside is the location even though we do enjoy the hotel and room but it was impossible for us to get a grab to go anywhere and definitely not walking distance to main patong area. While the hotel provides shuttle service to a few locations, I find the timings to be limited, wished they had more timing options across the whole day. I missed out going a lot of places being my first time in Phuket because of the hotel location and how difficult it is to get a grab without having to pay a bomb to taxi services who tried to charge us a lot. So will recommend if you just want to stay mainly in the hotel, enjoy the facilities and relax, I would not if you want to explore Phuket
Response from Property: Dear Jann.K,Thank you for taking the time to share your detailed feedback about your stay with us. We are pleased to hear that you enjoyed the peaceful atmosphere and the friendly, helpful staff. We understand your concerns about the hotel's location and transportation options, and we appreciate your honest assessment.We apologize for any inconvenience you experienced with transportation services. Your feedback about the limited shuttle service timings is valuable, and we will certainly review and consider expanding the options to better accommodate our guests' needs for exploration.We are glad to hear that you enjoyed the hotel facilities and room, but we understand the importance of convenient access to explore the surrounding areas. We appreciate your recommendations based on your preferences and hope to have the opportunity to welcome you back, providing an even more enjoyable and convenient experience.Kind regards,Manish PratapGeneral Manager
mavis
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on May 31, 2024
very amazing hotel! I love everything here, including the excellent service, spacious room and incredible facilities! The environment of this hotel is amazingly fantastic, I really enjoy the stay, everywhere here is comfortable, beautiful and instagramable! But a thing worth mentioning is the location is a bit far away from the city, this brings the hotel quietness and a sense of peace but at the same time it took me extra expenses to call tuktuk or grab to the Patong market and beach (about 300 batt per way, and as its too hot and far, it is almost impossible to walk up or down from the market to the hotel).
Response from Property: Dear mavis,Thank you so much for your amazing review and for choosing to stay with us. We are delighted to hear that you loved everything about our resort, including the excellent service, spacious rooms, and incredible facilities.We are thrilled that you found our environment amazingly fantastic and enjoyed the comfort and beauty throughout the hotel. We understand that our location, while offering peace and quiet, may have presented challenges in terms of transportation to Patong market and beach. We apologize for any inconvenience this may have caused.Your feedback regarding transportation costs and accessibility is valuable to us, and we will certainly take it into consideration as we strive to improve our guest experience.Thank you again for your kind words. We hope to welcome you back for another enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager
MiriamK
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in May 2024
Couples
29 review
4.5/5
Great
Posted on May 9, 2024
Nice resort not too resorty, with a bit of a boutique hotel feeling. The first room they gave us was not great but when we asked to change it they immediately gave us a new one which was good. Good breakfast and nice pools.
Response from Property: Dear MiriamK,We're thrilled to hear that you enjoyed your stay at our resort and that you appreciated the unique blend of a resort with a boutique resort atmosphere. Your satisfaction is our priority, and we're glad that we could promptly address any concerns you had with the initial room assignment by providing you with a more suitable accommodation.It's wonderful to know that you found our breakfast offerings to your liking and that you enjoyed our pools during your stay. Your feedback is greatly appreciated and will inspire us to continue providing exceptional experiences for our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager
Maxime
DELUXE GARDEN VIEW ROOM, 1 King Bed
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 6, 2024
Magnificent hotel! Perfect offered service! Too bad that some staff are not very kind. But not all the staff. I thank the man at the reception for upgrading us for my boyfriend’s birthday.
Response from Property: Dear Maxime,Thank you for sharing your experience with us. We're thrilled to hear that you found our resort magnificent and that you received perfect service during your stay. While we regret to learn that some staff members may not have met your expectations in terms of friendliness, we appreciate your understanding that this is not reflective of our entire team.We're delighted that we could make your boyfriend's birthday extra special by upgrading your accommodations. It was our pleasure to contribute to such a memorable occasion. We'll be sure to pass along your gratitude to the man at the reception who assisted you.Thank you for choosing to celebrate with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Manish PratapGeneral Manager
Guest User
SANTI DELUXE SUITE WITH WHIRLPOOL BATH, 1 King Bed
Stayed in Oct 2023
Couples
17 review
4.2/5
Very Good
Posted on Oct 27, 2023
Impressive stay. Smiles were on every staff member's face. Front desk, bell, housekeeping, F&B, spa. All staff were very helpful and friendly. I reserved a jacuzzi suite. Room was spacious enough for us but the jacuzzi, which was supposed to be the highlight of the suite, didn't work properly. Water kept leaking from the drain so we couldn't stop the tap in order to keep the water level. And we couldn't find any switch to turn on the jacuzzi. But these didn't really affect us a lot so we didn't raise during our stay. We still spent our last night at the jacuzzi with a rainy scene. Food and spa were good. But I believe better options will be available in town. The hotel is around 15 minutes from Patong Beach downtown by car. Not far but it cost us 400B/one way each time we went out. It cost less than 600B/one way to the Phuket Old Town, which is a 50-minute drive. In comparison, we really doubted why the downtown trip was so expensive. The hotel has excellent view and the pool is also a highlight. If transportation doesn't concern you interms of cost and time, I do recommend this place for a holiday escape.
Response from Property: Dear Valued Guest, Thank you for sharing your feedback about your stay with us. We are pleased to hear that you had an impressive stay and that you encountered helpful and friendly staff throughout the resort.We apologize for the inconvenience you experienced with the jacuzzi in your suite. Your feedback is valuable, and we will certainly investigate and address this issue to ensure that future guests can fully enjoy this feature. We appreciate your understanding and patience during your stay.It is great to know that you enjoyed the food and spa services. Your point about other options in town is duly noted, we hope our daily shuttle to service helped to mitigate this issue for our guests. We are glad you appreciated the excellent view and highlight pool at our hotel, and we hope you consider us for your next holiday escape. Your feedback helps us improve, and we look forward to welcoming you back in the future. Kind regards,Manish PratapGeneral Manager
Guest User
EXECUTIVE POOL ACCESS ROOM 1 King Bed
Stayed in Oct 2023
Couples
2 review
4.2/5
Very Good
Posted on Oct 21, 2023
The sunset view is insane here. Didn’t really get the 5 star vibe. However, the resort is beautiful.
Response from Property: Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed the incredible sunset view at our resort and found the resort beautiful. While we are delighted to hear that you appreciated these aspects, we are sorry to hear that you didn't quite get the 5-star vibe you were expecting.Your input is valuable to us, and we will use your comments to continually improve our services and guest experiences. We hope that in the future, we can provide you with a more 5-star experience that matches your expectations. Kind regards,Manish PratapGeneral Manager