Guest User
December 27, 2023
The room and bathroom were very small even though my aunt was alone. It was stiflingly hot. The elevator didn't work and my aunt is 90 years old, so she can't climb the stairs alone. This problem wasn't reported either when booking or later and it caused a lot of inconvenience. I also point out the lack of water or other drinks in the mini bar, and they weren't even available at the hotel bar. Because of these problems, the price is outrageous. We have always had a good experience because my aunt is a guest at the hotel every Christmas, but this time we encountered several problems and no willingness to solve them.
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