InterContinental Hotels Porto - Palacio Das Cardosas

InterContinental Hotels Porto - Palacio Das Cardosas Reviews

InterContinental Hotels Porto - Palacio Das Cardosas

Praça da Liberdade 25, Porto, Porto District, 4000-322, PortugalView Hotel Details
InterContinental Hotels Porto - Palacio Das Cardosas
InterContinental Hotels Porto - Palacio Das CardosasInterContinental Hotels Porto - Palacio Das CardosasInterContinental Hotels Porto - Palacio Das Cardosas
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InterContinental Hotels Porto - Palacio Das Cardosas Guest Reviews

4.7/5
Amazing
129 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(129)
Positive reviews(28)
Reviews with photos/video(6)
Great location(12)
Great service(6)
Awesome rooms(5)
Negative reviews(1)
Traveller2000
Classic King Room
Stayed in Nov 2024
Couples
17 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Top class hotel. Helpful staff and explained everything you need to know. You will not have any issue as the staff will take care of you. No worry for the car parking. The staff did all for you.
Anonymous User
Classic Room
Stayed in Sep 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I think this is one of the best hotel in central Porto. Everything is basically at walking distance. The room is spacious and got everything I needed.
Brian Lao
Classic King Room
Stayed in Jan 2024
Couples
2 review
2.7/5
Posted on Feb 26, 2024
Bad experiences. My purpose of this stay was to celebrate our anniversary and would like to give a surprise to my partner. I requested to decorate the room as mentioned in the hotel booking via Ctrip. When we checked in, there is nothing happen and no one told us this request cannot be accommodated. When I contacted the hotel, they said that they didn’t receive this request, I don’t know what’s happened. Anyway, It is what it is and disappointing.
Response from Property: Dear Mr. Weng KeongThank you for choosing InterContinental Porto - Palácio das Cardosas and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we understand and apologize for the inconvenience caused.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warmest regards,Inês RochaDuty Manager InterContinental Porto | Palácio das Cardosas
Guest User
Classic Room with City View(2 Twin beds)
Stayed in Jun 2023
Couples
11 review
4.7/5
Amazing
Posted on Jul 14, 2023
Excellent location 5 star’s decoration. Good service. Unfortunately the entrance is under construction n block most views. Anyway worth to be 5 star.
Response from Property: Dear Guest,Thank you so much for your kind review. I am pleased to know that you have had a wonderful stay with us at Palácio das Cardosas. I am delighted to hear that, despite of the construction, you were able to enjoy our beautiful city and appreciated all of our team's effort to make you visit a most memorable and comfortable one! I do hope to have the opportunity to welcome you back in the near future! Warmest regards, Inês Rocha Duty Manager InterContinental Porto | Palácio das Cardosas
Li
Classic King Room
Stayed in Oct 2023
Travel with friends
6 review
4.2/5
Very Good
Posted on Nov 19, 2023
the hotel is very close to the train station and other sightseeing places. There's a big construction site right in front of the hotel which makes it a bit inconvenient to walk around. The hotel offered us a room which faced the courtyard, so we didn't experience any construction noise. The room was very clean and the beds are comfortable. overall it is positive experience with the hotel
Response from Property: Dear Mr. 经典特大床间,Thank you so much for your kind review. I am pleased to know that you have had a wonderful stay with us at Palácio das Cardosas. I am delighted to hear that you were able to enjoy our beautiful city and appreciated all of our team's effort to make you visit a most memorable and comfortable one! I do hope to have the opportunity to welcome you back in the near future! Warmest regardsInês RochaDuty Manager InterContinental Porto | Palácio das Cardosas
Guest User
1 King Classic City View
Stayed in Feb 2023
Business travelers
1 review
3.0/5
Posted on Mar 16, 2023
No words.... Has been a trip INSIDE a subway construction area .... And I am not kidding unfortunately. I have reserved a single room kind bed. At beginning the reception assigned me one room at 4th floor exactly in front of jackhammer operators, which made the same noises as in war scenario with 2 beds. Then after my immediate big complain reception have assigned me another room, #209. Different scenario : that was in front of a concrete grinding crane arrives from 8pm in the morning until 10pm in the evening. at 7am the noises of the vehicles began with the relative movement alarm and in the evening after 10pm the workers who hammer gradually finished at 1am in the night. all i have timed videos to prove my experience. I asked several times to assign me a room ON OTHER SIDE (that are outside the "war operation area") but answer was always _ "SORRY SIR, THE ROOM ON BACKSIDE ARE FULL AND WE DO NOT HAVE SPACE AVAILABLE" . Today at check out I have asked a discount, as feedback the receptionist charged me 20EUR more for 2 peer juices I have got from minibar...... I do not know how to describe this experience, I have been many times in Intercontinental and I have been always satisfied.... BESIDE THIS LAST TRIP THAT IS REALLY SOMETHING I WANT TO FORGET Travellers' take extreme care going there !! At least until the subway works under room balcony are finished !!! Can not upload pictures the website tell me "unable to lad" but I can sent ll of them separately
Response from Property: Dear Guest,Thank you for choosing InterContinental Porto - Palácio das Cardosas and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we understand and apologize for the inconvenience caused.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warmest regards,Inês Rocha Duty Manager InterContinental Porto | Palácio das Cardosas
Anonymous User
2 Twin Classic Quiet Zone
Stayed in Jun 2024
Family
35 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Porto is a romantic and relaxing city. The hotel is also the best hotel in the area, with good service and a great location. It is very close to the station and there is a popular McDonald's nearby.
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Guest User
Prestige Suite
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Thank you very much for the hotel's convenience and safety
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Guest User
2 Twin Classic Quiet Zone
Stayed in Oct 2024
Couples
23 review
5.0/5
Outstanding
Posted on Dec 10, 2024
The hotel is in a very good location, in the city center, next to São Bento Station, and convenient for self-driving. The hotel staff will help with parking. The rooms are spacious, bright, clean and sanitary. It is a hotel worth recommending.
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Guest User
1 King Classic Liberty Square View
Stayed in Oct 2024
Couples
11 review
4.8/5
Amazing
Posted on Nov 29, 2024
The hotel is located in the city center, convenient for travel. The room is not big, the environment is average, there are always planes passing by, it is a bit noisy. The service staff is very good and feels very professional!
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ヨルダンヨブチェフ
1 King Classic Quiet Zone
Stayed in Jan 2024
Couples
12 review
4.0/5
Very Good
Posted on Feb 18, 2024
I think the location is perfect, right in front of Sao Bento station, in the center of Porto tourism. There are beautiful streets all around the hotel, front, back, left and right. The hotel is luxurious and the rooms are spacious and clean. It seems like there is at least one set of amenities. There was a free bottle of water in the room, and there was a charge for the minibar. Breakfast was buffet style, but there wasn't much variety and it wasn't good for a 5 star hotel, but the apple pie was very delicious. The staff are polite and firm. I think you can definitely choose this hotel for its good location, luxury, and comfort of the rooms. February 2024 Regarding construction in front of the hotel. As you can see in the photo, the road in front of the hotel is open to cars and taxis can also stop there. You have to take a detour to get to Sao Bento station from the front of the hotel. You can get to the Sao Bento metro station by passing through the hotel's courtyard without being affected by the construction. I booked a quiet room, so the room was basically quiet, but when I woke up in the morning, I could hear the sound of the excavator coming through my pillow.
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Response from Property: Dear Mr. 1张特大床经典安静区Thank you so much for your kind review. I am pleased to know that you have had a wonderful stay with us at Palácio das Cardosas. I am delighted to hear that you were able to enjoy our beautiful city and appreciated all of our team's effort to make you visit a most memorable and comfortable one! I do hope to have the opportunity to welcome you back in the near future! Warmest regardsInês RochaDuty Manager InterContinental Porto | Palácio das Cardosas
yanyolanda
Classic Room with City View(2 Twin beds)
Stayed in Jun 2024
Family
16 review
5.0/5
Outstanding
Posted on Jul 26, 2024
It's so beautiful. The typical European-style decoration is really refreshing.
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Anonymous User
Classic King Room
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 14, 2023
The location and service are both good. It's just that the subway construction was a bit noisy recently, but I couldn't hear it anymore after I asked to change rooms.
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Response from Property: Dear Guest,Thank you so much for your kind review. I am pleased to know that you have had a wonderful stay with us at Palácio das Cardosas. I am delighted to hear that you were able to enjoy our beautiful city and appreciated all of our team's effort to make you visit a most memorable and comfortable one! I do hope to have the opportunity to welcome you back in the near future! Warmest regardsInês RochaDuty Manager InterContinental Porto | Palácio das Cardosas
Guest User
Classic King Room
Stayed in Jan 2024
Couples
12 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The hotel is in a very nice location. The building is a historical building. The only thing missing is the construction work in front of it.
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Daisy Hsu
1 King Premium
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 31, 2024
The room is spacious and comfortable. You can go shopping nearby. It is highly recommended.
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