To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.7
Service3.6
Cleanliness3.9
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All reviews(63)
Positive reviews(29)
Reviews with photos/video(4)
Great service(6)
Awesome rooms(5)
Negative reviews(8)
EuropeanTraveller
Standard Room with Double Bed
Stayed in Dec 2024
Business travelers
5 review
3.7/5
Posted on Dec 13, 2024
The hotel was good, not super clean and without amenities but great location. Extra charge for breakfast was super expensive
Guest User
Standard Room with Double Bed and Single Bed
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The room is big and the service is very good.
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Anonymous User
Standard Room with Double Bed
Stayed in Dec 2022
Solo travelers
14 review
4.5/5
Great
Posted on Dec 30, 2022
Very clean and good service.
The view from the room was also very beautiful.
It's about 10 minutes from the station, so it's very convenient when using trains and buses.
Wir haben uns sehr wohl gefühlt, angenehmer Service, zentrale Lage, sehr sauberes Zimmer. Wir kommen wieder.
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Guest User
Standard Room with Double Bed
Stayed in Jul 2023
Travel with friends
30 review
5.0/5
Outstanding
Posted on Jul 30, 2023
乾淨整潔 位置容易找
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Guest User
Stayed in Sep 2023
Business travelers
3.0/5
Posted on Sep 18, 2023
On the face of it, the hotel looks nice but it's showing it's age with a tired look. Check in was quick and room was nicely sized but the safe didn't work and the reception was not very keen to help. I asked if I costore my valuables in the office safe but it took a bit of persuasion before they would let me. Room had great air conditioning and was quiet. Breakfast was god with plenty of choice.
Guest User
Stayed in Jul 2023
Business travelers
1.0/5
Posted on Jul 25, 2023
Avoid this hotel, the staff at the reception desk is extremely unfriendly not to say rude, and totally unwelcoming to foreign guests. This is an old communist style building, however, well located in downtown Potsdam and with a good breakfast buffet.
Guest User
Stayed in Jan 2023
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
Have spending 10+ nights over 3 stays at The Mercure Hotel Potsdam City, I have to say it's a quaint hotel. It seems to be particularly liked by German retirees, the breakfast area is routinely full. The hotel is clean, reliable, the parking area is not sized properly, parking is not guaranteed and it does get hectic at times. The Customer Service tries their best, I had to tell couple of times for the check-in staff not to scream out loud my hotel room number (for safety purposes). I know they mean well. I was always recognized as a top-tier customer!
Guest User
Stayed in Jan 2023
Business travelers
3.0/5
Posted on Jan 31, 2023
Medium stay overall, no everyday cleaning of the room, small beds and lining, rather boring breakfast. Due to a party right opposite I had a lot of noise in the room (9th floor). The hotel and room is quite clean though. Good location and close to the central train station. Not many food options around though.