Borgo Romantico Relais

Borgo Romantico Relais Reviews

Borgo Romantico Relais

Via Preela Poggi, 21, Province of Verona, Veneto, 37010, ItalyView Hotel Details
Borgo Romantico Relais
Borgo Romantico RelaisBorgo Romantico RelaisBorgo Romantico Relais
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Borgo Romantico Relais Guest Reviews

4.6/5
Great
60 review
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.6
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Positive reviews(41)
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si-il
Superior Room
Stayed in Sep 2024
Solo travelers
81 review
3.7/5
Posted on Oct 26, 2024
The staff was very friendly. She gave me a few bottles of their wine for free.
Yossi K
Stayed in Jul 2024
Family
4.0/5
Very Good
Posted on Aug 27, 2024
Not the most recommended for families with small children, very quiet and pastoral with an amazing view... The issue of sustainability is an anchor for hotel employees... This is reflected in several ways - for example, in the change of towels once every three days. It is not possible to get additional towels for the swimming pool. At breakfast it is necessary to be careful about the amount of food poured onto the plate so as to avoid throwing it in the trash, And also to observe silence as much as possible in the public areas. In my opinion, this is according to standards that do not always exist with small children and can create unpleasantness in front of the hotel management.
Response from Property: Good morning Yossik, and thank you very much for the long and beautiful review. The mission we have chosen is Hospitality and attention to People and Nature, and on this we truly want to give the best of ourselves. We could become a relais only for adults, but at the moment we regret making this choice. So we ask families to be close to their children, to help us maintain the relaxation and tranquility that we promise. We produce wine and oil with organic methods, use 100% green energy and try not to waste water and to use as few detergents and cleaning products as possible. For this reason, we suggest that Guests use their own bath towel in the pool; if they don't have one, they can buy our towel for 4 euros (it costs us more), which also becomes a souvenir of the holiday. For the same reason, we offer free change of towels in the room every three days, but if Guests want a change every day, they can do so payng a litle extra. Our goal is not to take that money, but to have all together an environmentally friendly behavior, greatly reducing the consumption of water, energy and detergents. Thanks again for your visit and good continuation.
Maria T
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 30, 2024
Had the pleasure of visiting Borgo Romantico Relais for the second time This time I went with my kids It was a fantastic experience Very beautiful surroundings and the starff is very Nice and polite Clean rooms and pool area Definitely not the last time we visit Borgo Romantico Relais
Response from Property: Good morning Maria and thank you for the nice review and for choosing us for the second time. We look forward to seeing you again, and wish you a happy summer
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on Jun 29, 2023
Borgo is a really nice place. Its perfekt, if you wanna calm down from the busy dayli life. The staff is very kind .and helpfull. A lot of space around the buildings Lovely Pool , Great breakfast.
Response from Property: Thanks Perd for being with us and for the nice words. For us it is always nice to know that you are satisfied with your holiday in Borgo Romantico. We look forward to seeing you again. Silvano, Direttore
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 10, 2023
Our first time visiting the region and we were not disappointed. Borgo Romantico is set in the most beautiful vineyard and very well located to nearby towns as we were able to walk everywhere. We arrived much earlier than we had anticipated but the hotel staff were very happy for us to leave our cases whilst we explored before check-in. We found our room to be very spacious and clean, with a nice view over the vineyard. Breakfast was lovely - we were able to sit outside and have coffee, tea, cereals, yoghurts, pastries etc. There is a great selection, even fresh honey and honeycomb. I was also appreciative of the gluten free options on offer for guests. We booked the wine tasting activity which was very interesting. The wines themselves are wonderful and we were able to enjoy these with a platter of meats and cheeses during the session, again with a gluten-free adaptation. We also rented the electric bikes during our stay and were able to cycle to Bardolino. The bikes are easy to use and we were grateful for the quick lesson! Overall, our stay was fantastic. All staff members are kind and always looking to help their guests. We were sad to leave and would love to return - thank you again for a wonderful stay!
Response from Property: Good morning and thank you for the nice review. it is always a great satisfaction to know that our guests are happy to have chosen us. Our mission is 'Hospitality and attention to people and nature', and we try to succeed in our aim, even if sometimes mistakes can happen. Thanks a lot and see you next time. Silvano
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on Jun 30, 2023
An excellent hotel for a quiet relaxing experience. Only a short taxi ride to Lake Garda and surrounding areas. Rooms are clean, comfortable and well furnished. Breakfast was delicious and eat as much as you like. Pool area fabulous with lots of Sun loungers and poolside bar that do delicious snacks. The staff especially Leo wad amazing and made us feel special but all the staff can’t do enough for you if you have any problems or need advise they’re only too happy to help xx
Response from Property: Hallo Roving, thank you so much for the long and nice review. We are happy that you liked Borgo Romantico and we look forward to seeing you again
Guest User
Stayed in Dec 2022
Other
3.0/5
Posted on Jan 31, 2023
The positive things: The outdoor and pool area are amazing. Our room was beautiful as well. Breakfast was good. At the end of their stay, they gave us a bottle of wine which is def a nice gesture. The negative: Towels are changed after 3 days! or else you have to pay 10euro per towel. During booking there was no mention of this. Same for pool area towels, you have to pay 10euro to have one. Considering the price we paid we expect these things part of the price not paying extra literally for anything. Also, we had a booking for 3 people (2 adults + child) but somehow this was not showing on their system. We asked for an extra pillow and the receptionist was extremely arrogant. First she told us to wait till morning since they are short of staff and she's on her own. After some "arguing" we got the extra pillow. Useless to say that this attitude ruined a bit our stay. If they are short of staff it is not really the guests problem.
Response from Property: Good morning Drattas, first of all thank you for having appreciated Borgo Romantico, a place that we ourselves love very much. Then I must say that I am surprised and sorry for the behavior of the colleague at the reception. I'll do a check. Regarding your reflections on the additional costs for towels and pool towels, I try to give you our reasons. We have chosen to be an organic farm for many years. And this is an important decision for us, which also involves you as guests. On our site, in the welcome letter at the reception, in the rooms, we say this and ask all guests to help us not to use more cleaning products than necessary; not to use more water than necessary; not to produce discharges that are harmful to the environment more than necessary. For this we ask guests to use their own bath towel in the pool. Because in this way we do not have to carry out continuous washing and discharge pollutants. From experience I can tell you that there are people who use 3 or 4 towels in one day. So, if a guest does not have their own pool towel, we rent it, but not for free, because the message is the one said above, and it is important. Therefore we ask 3 euros for the rental of a towel, to discourage its use. Or we sell it at a cost of 10.00 euros. And we explain it. For the same reason we write in the room that we change the towels every 3 days. If you want to change them every day, there is a supplement of 10 euros for each change. It is not a question of money but of awareness and choice. The guest is free to choose between having an environmentally friendly behavior, or to contribute to the cost we have for all the ecological choices we have activated. Regarding the booking made with Booking. We receive reservations directly from Booking and other portals and, if it is written that it is for two people, it means that it was made for two people, without indicating the presence of the child. This is important for us, because we have rooms for two people and rooms for two people with additional beds or sofa beds, already prepared and ready for use. The cost of the third or fourth bed is always extra. Let me know if, after my explanations, you think you can improve the grade you gave us. Thanking you again, with the hope of not having disappointed you with my words, I greet you and wait for you again.
Guest User
Stayed in Dec 2022
Other
5.0/5
Outstanding
Posted on Jan 12, 2023
Everything was fine. Friendliness and service are particularly important to us. Both were 100% correct. The accommodation is ideally located. There is a very good restaurant in the immediate vicinity and Bardolino is just 15 minutes by bike. We will be back!
Response from Property: Thanks Roy and Iris for being with us and for the nice words. For us it is always nice to know that you are satisfied with your holiday in Borgo Romantico. We look forward to seeing you again. Silvano, Direttore
Guest User
Stayed in Sep 2022
Couples
4.0/5
Very Good
Posted on Oct 4, 2022
a very relaxing place, lovely vineyard surrounding, it makes you feel at peace. our room had amazing views, we could watch sunrise, sunset. big room and bathroom both very comfortable. on the other side the rooms a/c didn’t work. the staff isn’t really trained to treat guests. in general they are very rude, they answer back terribly. we were told to leave out luggage in a place where everyone could have access to because we arrived early and they didn’t had a secure storage room. we had the do not disturb sign and they opened the door when we were there. at checkout they weren’t charging the correct amount of out stay, we had to tell them to double check. in general this is a very nice place, you can get to lago di gardas towns easily, but staff really needs to get well trained.
Response from Property: Good morning Marina and thanks for the review and the nice words on our Borgo. I'm sorry if the staff were rude, as it usually doesn't happen. However, I must say that, for check in, we clearly communicate on the website and on the email you received before leaving, that we don't accept arrivals before 3pm. We can anticipate, but only if the customer warns us and we check if the conditions are there to give the best service. And anyway, we didn't welcome before 1pm. The reasons are very specific. We need to better follow the customers in the hotel until check out, and then do the cleaning properly. If you arrived much earlier, without announcing it, the colleague was wrong if he was not kind, but he should have told you to come back later. For other things, unfortunately sometimes it can happen. I will speak to the colleagues at the reception. We try to do our best, but unfortunately we are not perfect. I conclude by saying that I hope to still have you our Guest and to be able to show that we can do better. Have a nice continuation.
skifahrenpetra
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 29, 2024
If you want to escape the hustle and bustle of Bardollino or Lazise, ​​this is the place for you. Very nice, quiet accommodation with beautiful, tasteful rooms, large bathroom, we felt very comfortable from the first moment. Great garden with pool and seating everywhere, unfortunately we couldn't use it as it was too cold. The breakfast buffet lacked nothing and there was also very tasty coffee. Very friendly staff, we came back with dirty mountain bikes after a tour and after a quick inquiry as to whether we could possibly wash the bikes down, the gardener was called straight away, who brought us a garden hose to clean the bikes. We will definitely come back.
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Response from Property: Good morning Petra and thank you for choosing us. It is always nice to know that our guests are satisfied with their holiday at Borgo Romantico. We look forward to seeing you again
Genni73
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 24, 2024
What can I say, everything was excellent! Really nice place and very kind staff! Stunning location, completely renovated! Highly quoted rooms and spectacular breakfast. We did the wine tasting, Barbara really told us everything and let us taste excellent wines, congratulations for your professionalism and knowledge! I will certainly return to this fantastic place! Thanks for the nice experience
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Response from Property: Good morning Genni, and thank you very much for spending your time with us. Until next time and good continuation.
Voyage44614536925
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 17, 2024
Wonderful hotel managed excellently by the splendid, very kind and professional Silvia. Spotlessly clean and elegant rooms, thoughtful and attentive staff, a special mention for Daniela's golden hands who lovingly perform treatments that take you to paradise. Perfection doesn't exist but here we come very close. Thank you
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Response from Property: Good morning Voyage, and thank you so much for being with us. We try to give the best of ourselves, and Daniela is truly passionate and attentive in her work dedicated to wellness. Thank you again and see you next time
runner_trip
Stayed in Mar 2024
Family
4.0/5
Very Good
Posted on Apr 2, 2024
The Borgo Romantico Relais is a true jewel hidden in the Veronese hills. The magical atmosphere, elegant rooms and courteous staff create an unforgettable experience. The breakfast is excellent. Highly recommended for those seeking tranquility and refinement in the heart of Veneto near the most famous locations and theme parks.
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Response from Property: Good morning Runner Trip and thank you very much for choosing Borgo Romantico. We love our Borgo and our work, and we try to give a beautiful hospitality every day. I wish you a good continuation.
Emily S
Stayed in Dec 2023
Couples
5.0/5
Outstanding
Posted on Jan 21, 2024
Among the hills, vineyards and olive groves, relaxation and peace reign. Clean, welcoming hotel, the girls at the reception were super kind and available at all times, they offered us a wonderful glass of sparkling wine upon acceptance and before leaving they gave us a free bottle (detail much appreciated) The excellent and refined breakfast There is also a beautiful swimming pool which, being January, we were not able to appreciate its wonder (but we will certainly return in the summer also) There is also a private spa to be booked in advance Private parking included A few minutes by car from the center and from the lake Absolutely recommended
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Response from Property: Good morning Emily and thank you for choosing us. I am pleased that you were satisfied with your stay at Borgo Romantico, and I look forward to seeing you again. Have a nice stay. Silvano, Director
dfrediani
Stayed in Dec 2023
Couples
4.0/5
Very Good
Posted on Jan 4, 2024
As already reported to the Management, great courtesy and helpfulness on the part of the reception staff supported and put up with us. Breakfast ok, but suite with very minimal minibar and above all not replenished daily. The environment and the suite very nice and clean. The present upon departure was very welcome. The price of the suite is medium-high and perhaps more justifiable in the summer months with other services available.
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Response from Property: English: Good morning Dfrediani and thank you for being with us. First of all, I apologize for the lack of refilling of the minibar in the room and thank you for reporting it. Regarding prices, they are linked to seasonality, but I can tell you that the choices we are making on relaxation, environment and ethics are not easy, and often involve additional costs. For example, to ensure the promised relaxation, we very rarely host external events, if we have guests staying; similarly, at the pool we have a number of sunbeds equal to the maximum number of guests in the room, no more. We have chosen 100% green energy, breakfast with organic yogurt in glass, good products, quality drinks and with returnable glass bottles, where possible. The rooms are large and have handcrafted wooden furnishings; the linen is cotton and is treated with environmentally friendly washes. All the staff is hired in full compliance with the contract and the accounting is 100% fiscally correct. Nothing is sold without a receipt. The idea is not to provide many services, to perhaps make more money, but to provide excellent hospitality, a large and good breakfast and large spaces in nature, where each guest can move in total freedom. Sharing with us the attention to the waste of energy, resources, water, detergents. Then, everything can be found as an extra service on request. Thank you again and I wish you a good continuation. Silvano, Director