Hotel Casa Monarca

This hotel is so nice! The room was so nice, so plush! New amenities. We had a room with a balcony to the street. We slept well, no noise. The curtains are heavy and blocked any light. There is a spa. I enjoyed two 1 hour massages. It was great and affordable. The staff is attentive. I absolutely love this hotel! Three blocks to the main square! Lots of book shops with cafe/bars around the area! If there are any bad reviews of this place it must be Karen and Karl!

Casa Monarca is located in a beautiful colonial-era building in a quiet street about ten minutes walk or so to Puebla's Zocaclo. The room we were given was reasonably spacious and light in spite of having no windows giving to the outside of the building (most rooms give to the internal courtyard). Drinking water was provided, but there were no in-room facilities for making hot beverages. My only criticism would be that the service from reception was erratic. In spite of passing the reception multiple times per day, we were never once asked how we were enjoying our stay. There were at least four or five different receptionists on duty during our short stay. The female receptionist really does need to work on her people skills if she is contemplating working in the hospitality sector long term. Having already reported a fault with our in-room service a couple of times previously, the female receptionist did everything but practically roll her eyes at having to be bothered by our request. She also asked whether "I would like to explain everything in English" which was a tad rude since I am bilingual in Spanish and work full time as a translator. All up the level of service was average, but didn't add anything to our stay.