Residence Mallorca Cecilia

Residence Mallorca Cecilia Reviews

Residence Mallorca Cecilia

Carrer de la Gavina, Puerto Colom, Balearic Islands, 07670, SpainView Hotel Details
Residence Mallorca Cecilia
Residence Mallorca CeciliaResidence Mallorca CeciliaResidence Mallorca Cecilia
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Residence Mallorca Cecilia Guest Reviews

4.2/5
Very Good
48 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(48)
Positive reviews(35)
Reviews with photos/video(13)
Negative reviews(2)
Guest User
Studio
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It’s a great choice to stay in that hotel. It has chicken and a lovely balcony. Very suitable for home holiday!
Elena
Studio
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 11, 2023
They gave us the best view of the Cala and with all the possible facilities in terms of parking.
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Guest User
One Bedroom Apartment
Stayed in Jun 2023
Couples
1 review
4.5/5
Great
Posted on Sep 14, 2023
Upon arrival we had a problem with the air conditioning and they changed our room. There are quite a few insects inside the rooms, otherwise everything was great.
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Guest User
Double Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
Very nice reception staff. Apartments with new and very practical furniture. They had everything they needed.
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Milena Eiras
Studio
Stayed in Apr 2022
Travel with friends
5 review
4.5/5
Great
Posted on Jun 30, 2022
They may not be the best photos to show the place, but you can see the space of the room and the Mallorcan summer vibe that emerges from it. We got an apartment with a kitchen and its accessories, coffee maker, oven and dishwasher. A super comfortable and spacious bed, with sockets on both sides of the bed to charge both laptops and mobiles. Sink with shower, towels and shampoo/gel included. A spectacular place to spend a few days on the island. The facility has a swimming pool and tennis courts at your disposal. Very close to the beach and a beautiful cove. When we were there, only the Portocolom supermarkets were open, but right in front of the enclosure there is a Spar for shopping.
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Missy w
Stayed in Jul 2024
Family
3.0/5
Posted on Jul 12, 2024
On arrival we were greeted and given a warm welcome. Please note €200 euros will need to be paid on a credit card or in cash. (Not debit card). We walked to the nearest supermarket (eroski) and got a taxi back which cost us about £9 with all food shopping for the week. It worked out a lot cheaper doing this. There is a beautiful little restaurant across the road called VistaSol which we visited a few times. Only eating there on the last night and we wish we did it sooner as the food was beautiful- service was fantastic too. Wish I had known a bit more about possible excursions in the area like boat tours. Would have been nice to see a bit more information advertised about this. We visited the market of Santanyí which is held every Wednesday and Saturday 10:00 - - 14:00. Highly recommend! Fantastic place to visit for food, drink, culture, music and home made gifts. We got the majority of our gifts this day as everything was so beautiful. Only issue was leaving the market. There is one area only known as the “taxi rank” waiting area. We Joined the back of the queue and waited for at least 1 hour 20 mins. It appears they have only a few taxis operating. If you can book a private excursion then I’d recommend this - it is honestly worth it though. Try the fresh olives when you are there from the main olive store! Beautiful. The pool life guards at the hotel were friendly especially the gentleman with the longer hair. He helped my mum getting out the pool which he didn’t need to. Always had a smile on his face : D Pros - it was quiet (maybe too quiet) Pool area was cleaned every day. It closed at 7pm They had no issue with us drinking our own drinks or snacks by the sun beds Plenty of sun beds to choose from Air con worked brilliantly in our room. Facilities were adequate for our stay Bed and pillows were very comfy. Cons- no bar open. No food available at the hotel. No oven in our room - just microwave and stove. Beds and towels were only changed once in our stay. No live music or entertainment Hotel has NO lift If you do smoke you will be asked to smoke outside the grounds when sunbathing. Handy tips - there is a spa shop located 2 min walk away from the hotel There is an ATM cash machine located right outside the hotel Highly recommend a travel card like Monzo if you are travelling abroad as it doesn’t charge fees when paying on your card There is a handful of restaurants on the beach front. If you want a front seat facing the beach they are often taken or reserved. Top tip - book one week in advance in busy summer periods to guarantee sea view table. If you smoke there is a cigarette machine inside the restaurant c’an Bernat. For the beach it was €18 euros for the sun beds all day. Think we paid about the same for the hire of a pedalo too which you have one hour to use it. Treated ourself to a thai massage (only 20 min walk) however do your research before as they are not as relaxing as we thought! Haha…. Be mindful if yo
6/12
Response from Property: Dear Missy, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia. It's great to know that our location met your needs and that you appreciated the views we are lucky to have. However, we are constantly looking for ways to improve our services and have taken note of your comment. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager
Hayley H
Stayed in Jul 2024
Couples
3.0/5
Posted on Jul 18, 2024
Warm welcome from reception, great views from our balcony but rather noisy with deliveries to local spar shop think was everyday. Perfect location for a beach holiday, shops, and restaurants within close proximity. Bar on the beach had great vibes, views, and friendly staff. The only disappointment was the bathroom continually smelt musty and shower panel needed a clean, including toiletries holders. Also, the bar on site was never open.
Response from Property: Dear Hayley, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia. We are delighted that you received a warm welcome from our reception and that the views from your balcony were to your liking, contributing to a memorable stay at Pierre & Vacances Mallorca Cecilia. It is great that you found our proximity to the local shops and restaurants convenient, enhancing your holiday experience. However, we apologize for certain aspects of your stay falling short of your expectations. We understand the importance of a restful environment and regret to hear that noise from nearby deliveries was a disturbance. Regarding the upkeep of the bathroom facilities, we take pride in maintaining a high standard of cleanliness and apologize if this was not reflected during your visit. We assure you that we will address this with our housekeeping team. As for the onsite bar, we would like to inform you that it has been permanently closed since the pandemic, and we regret any misunderstanding this may have caused. We appreciate your feedback as it helps us to improve our guest experience. Nonetheless, we are pleased that you enjoyed the vibrant atmosphere and friendly staff at the beach bar, as well as the perfect location for a beach holiday. Pierre & Vacances Mallorca Cecilia is indeed just a short stroll from the beautiful Cala Marçal beach, offering crystal-clear waters and a picturesque setting. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager
MrslouiseH
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 1, 2024
Second time at this hotel. Had a great experience both times. No issues with smelly drains. Everything is clean and the staff are friendly and helpful. Very close to a beautiful beach so the pool is never too busy and sun loungers available. Quiet and peaceful location. Lovely family holiday and have had wonderful holidays each time. Worth booking at local restaurants as they get quite busy , but we always found some where to eat without booking. I didn't mind the bar being closed as it was nice and quiet in the evening and could sit on the balcony and relax.
Response from Property: Dear Louise, We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Cecilia. We are delighted to know that your second stay at Pierre & Vacances Mallorca Cecilia was as enjoyable as the first. Your comments on our pristine location and the close proximity to the beautiful beach of Cala Marçal highlight the charm of our setting. It pleases us to hear that the cleanliness met your expectations and that our staff contributed to a friendly and helpful atmosphere. We understand that a peaceful environment is key to a relaxing holiday, and we're glad our evening ambiance allowed for such tranquil moments on your balcony. Your insight on the convenience of nearby restaurants and the family-friendly nature of our establishment is greatly appreciated. We take pride in ensuring our guests have a memorable experience, whether they choose to dine out or simply enjoy the sun loungers by our pool. We look forward to seeing you again in the future. Kind regards, Catherine C., General Manager
Emma S
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 20, 2024
Have just spent 5 nights here in a studio apartment for 2. The accommodation is fairly basic but is spotlessly clean and comfortable, and has everything you need. Comfortable bed, large powerful shower and a balcony with table and chairs. The pool area is clean and tidy, and the beach is a 5 min walk away, along with some lovely restaurants. Reception staff friendly and helpful, particularly Lupe who was lovely. Overall excellent value in a beautiful location for a quiet beach holiday.
Response from Property: Dear Emmasv, Thank you for this review about your stay with us at Pierre & Vacances Mallorca Cecilia. It is wonderful that you had such a great experience at Pierre & Vacances Mallorca Cecilia. We are delighted that you enjoyed the cleanliness, comfort, and amenities such as the powerful shower and the balcony in your studio apartment. Our location, just a short stroll from Cala Marçal beach and surrounded by delightful restaurants, is indeed ideal for a serene beach holiday. We are also pleased that our staff, particularly Lupe, contributed positively to your stay. The entire team hope that we may have the pleasure of seeing you again in the future. Kind regards, Catherine C., General Manager
Venture63917672749
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 17, 2024
Amazing place and wondefull service. We Stayed at Room 634 with amazing view just down to the Beach. They were very kind to us and very helpfull. We are coming back next year amazing location also with bars and restaurants just around the corner.
Response from Property: Dear Guest, Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Cecilia. We are thrilled that you found Pierre & Vacances Mallorca Cecilia to be an amazing place and that our service exceeded your expectations. It's heartening to know that Room 634 provided you with an amazing view, making your stay even more memorable. Our team's kindness is something we pride ourselves on, and we're glad it contributed positively to your experience. The convenience of having bars and restaurants just around the corner is one of the many aspects our guests appreciate, and we are delighted it enhanced your stay with us. Our proximity to the beautiful Cala Marçal beach is indeed a highlight, and we're pleased you enjoyed the easy access to it and the surrounding area. We hope to have the pleasure of welcoming you again in the future. Best regards, Catherine C., General Manager
Guest User
Stayed in Jul 2023
Other
3.0/5
Posted on Jul 29, 2023
I really enjoyed my stay here and I probably would have given this a 5 star review. Apartment was lovely, lovely area, really short walk to the beach and nice resteraunts. Pool area was nice and it was really relaxing. However we had to give a 200€ deposit which we are still waiting for and it has still not been given back to us despite multiple emails. Very disappointing
Response from Property: Dear Guest, Thank you for this great feedback about your recent stay with us. We are pleased to know your stay in our apartments and the amenities we offer met all your expectations. we regret any misunderstanding about the deposit which is pre-authorized before check-in as stated in our terms and conditions. This transaction is not an actual payment and is usually reinstated between 3-5 business days depending on your bank and can be up to 14 days if it is on a debit card. We hope to have the pleasure of welcoming you back in the future. Best regards, Catherine C., General Manager
Guest User
Stayed in Apr 2023
Couples
5.0/5
Outstanding
Posted on Apr 23, 2023
We stayed here during the Easter holidays. The complex was fantastic. As it was the beginning of the season it was quiet, but the pool area was spotless with a lifeguard on duty all day. The apartments were exactly like the pictures. Immaculate inside. The kitchens were very well equipped with a kettle, toaster, coffee machine, hob, microwave & dishwasher. A cleaning pack was also included. The beds were comfy & the bathroom was excellent although rather small. Everyone at reception was super helpful. Literally 5 minutes to the beach. Local restaurants were amazing & everyone was very friendly. A very chilled out place and just what we wanted.
Response from Property: Dear Claire, We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Cecilia. Thank you for sharing your fantastic experience at our apartment during the Easter holidays. We are thrilled to hear that you found the complex and pool area to be spotless, with a lifeguard on duty all day. We appreciate your kind words about our well-equipped apartments and the helpfulness of our reception staff. It's great to know that you enjoyed the close proximity to the beach and the friendly atmosphere of the local restaurants. We're sorry if you found the bathroom to be a bit small, but we hope it didn't affect your overall satisfaction. We strive to provide comfortable and well-maintained accommodations for our guests, and we're glad that you found the beds to be comfy and the apartment to be immaculate. Once again, thank you for your positive feedback, and we hope to welcome you back to our apartment in the future. We look forward to welcoming you back. Best wishes, Catherine C., General Manager
M B
Stayed in Sep 2023
Couples
1.0/5
Posted on Sep 17, 2023
Noise reduction level : Zero. You hear absolutely everything happening in the other rooms, corridor and outside weather conditions. Cleanness level : Zero. Water stains and smell everywhere. Pictures below : wall and curtain. The building has difficulties to evacuate humidity therefore it is an unhealthy environment. Air conditioning was delivering a smelly air flow, picture below shows stains and dust inside, god knows what remains or lives inside the pipe. Black stains were found on one of the two white sleeping pillows and bed sheet, picture below. The studio’s floor is made of vinyl, better not walk barefoot on it as it is not cleaned properly. In addition to this non exhaustive list, the studio is “cleaned” only once every 5 days. That also means that you are given only 1 towel set for 5 days. It says a lot about their cleanness policy. We complained twice to the reception upon arrival, we tried 3 different studios, at the last one we understood that there wasn’t much of difference in the whole resort and we deeply regretted booking Pierre & Vacances.
Response from Property: Dear Guest, Thank you for taking the time to share your review. Our goal is to provide a comfortable and enjoyable stay for our guests, and we are sorry to hear that we did not meet your expectations in some aspects. We understand your concerns regarding the noise and cleanliness of the apartment. Please know that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. Regarding the frequency of cleaning and towel changes, we offer various housekeeping options to cater to our guests' preferences, and we apologize if this was not communicated effectively upon your arrival. We value your feedback and will use it to improve our services for future guests. Regards,
Justinkernoghan
Stayed in Sep 2023
Family
4.0/5
Very Good
Posted on Sep 1, 2023
We stopped off here for a few nights on our motorhome tour of Majorca. Lovely quiet hotel, very relaxed atmosphere around the hotel and the pool area. We stayed in a spacious family apartment, fully equipped kitchen, kingsize bed, very comfortable large sofa bed (hard to find these days) and a balcony looking out onto the hotel gardens. The staff are extremely helpful and hospitable. 2 minutes walk from the hotel you will find a good selection of restaurants overlooking Cala Marcel. Try Chiringuito Cala Marçal beach cafe. Excellent food and service!
Response from Property: Dear Justin, Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Cecilia. We are delighted to hear that you found our hotel to be quiet and relaxing, and that you enjoyed the spacious family apartment with its fully equipped kitchen and comfortable amenities. It's great to know that our staff's helpfulness and hospitality made a positive impact on your stay. We appreciate your kind words about our beautiful gardens and the close proximity to Cala Marçal beach and its selection of restaurants, including Chiringuito Cala Marçal beach cafe. We look forward to the pleasure of welcoming you back on a future visit. Best wishes, Catherine C., General Manager
Guest User
Stayed in Aug 2023
Couples
4.0/5
Very Good
Posted on Aug 3, 2023
We enjoyed our stay. The staff are so sweet and helpful. The pool is clean and there is not so crowded. We enjoyed playing table tennis! The block we stayed in was very close to the restaurant and the beach nearby which caused noise til midnight. Thank you for your hospitality.
Response from Property: Dear June, We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Cecilia. We are delighted to hear that you enjoyed your stay and found our staff to be sweet and helpful. It's great to know that you appreciated the cleanliness of the pool and had fun playing table tennis! We understand that the noise from the nearby restaurant and beach may have caused some inconvenience during your stay. Our apartments are indeed located close to Cala Marçal beach and Portocolom port, which offers a variety of restaurants and bars. We apologize for any disturbance this may have caused and appreciate your understanding. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager