Marco Vincent Dive Resort

From the moment we were met at the airport until we left the island, the staff at Marco Vincent was outstanding. They were professional, friendly and so very helpful. There were 19 people in our group and when we arrived to check in, they knew and addressed us by name, and that was true for all of the staff, front desk, housekeeping, restaurant and dive staff. Despite the hotel being about 21 years old, it is well maintained, and our room was spotless. Service was impeccable. If there was anything we needed, all we had to do was ask. When we arrived, we were a little under the weather, as we were in contact with someone in our earlier travels who passed along a cold/flu type illness (not COVID), and they had a driver, Willie, who graciously took us to town to purchase cold and flu meds. Only when we arrived at the pharmacy, they were closed for inventory. He drove us to 2 other (grocery) stores looking for medication. They didn't charge us a thing for that service. Meals were included in our package. The food was very good and plentiful. We appreciated having American food, and really enjoyed the Filipino cuisine as well. The staff and owners, Mel and Merci take great pride in their culture and enthusiastically shared it with us. The SCUBA diving was fantastic. The dive masters were active in pointing out sea life, and it was greatly appreciated. The dive boat, Big Beth, was spacious and very comfortable. A full lunch, with soup and at least 3 entrees and dessert were served onboard each day, in addition to fresh fruit, pastries and cookies between dives. They even made sure those divers with dietary restrictions were given alternate options which were made especially for that person. Each diver had their own personalized cup, coffee/tee mug and towel. I would be remiss if I didn't mention the warm face cloth and ginger tea that awaited us after each dive...what a nice touch. Our group had much to celebrate, we had a birthday and a diver who reached 100 dives. The pastry chef made cakes for both. The dive staff celebrated with signs underwater, celebrated on the boat and back at the resort. It was such a memorable experience. I don't know that anyone can top the hospitality we received at Marco Vincent Dive Resort! I would like to thank Nathan, Elreen, Genova, Rose (?) (front desk), Sherwin, Chefs Ronald and Fred, Cindy in housekeeping who helped me with some laundry, and all of the staff who I didn't mention by name. They were all fantastic. And thanks again to Mel and Merci for your gracious hospitality. We will gladly recommend Marco Vincent to anyone and hope we can come back again and see you all in your new Puerto Galera location. Salamat!

Having traveled extensively throughout the past several years I must say that the customer service at the resort and shown by every staff member on dive boat was the very highest level I’ve ever experienced. Also all the meals served on both the dive boat and at the resort were exceptional.

Had the pleasure of staying at Marco Vincent for a whole week as part of my Work Dive Club trip. Room was comfortable and Air Conditioning worked well for the hot temperatures. The best part of the resort however is the amazing Staff. Everyone was unbelievably friendly and I felt truly lucky to be there. And of course the diving was incredible!!

Stayed at the resort for a week, scuba diving. The scuba diving, staff, and food were truly remarkable. The staff go above and beyond to please. The food on the boat every day was probably the best meal I have ever had on a scuba diving adventure. To the point, that I was trying to steal the cook to come work for my resort.

Buyer Beware! Do NOT send this company a wire transfer. This was the Only form of payment they would accept. I foolishly did so and there are no Terms of Agreement or Policy Posted. I gave 30 days notice of not being able to travel as planned. I requested a credit for the money I sent for a future travel stay. I only received and acknowledgment of the email. This company has not responded to my last 4-5 emails sent over the last 2 weeks. I am disappointed with the level of professionalism in this company's communication along with their transparency of cancelation and travel credit options.

Marco Vincent Resort and Dive Center is a place of hospitality, personalized service, and passion for what they're doing. I booked a bundle package of accommodation and PADI Open Water Certification, and how glad I am that I booked here! The room was spacious with the AC working well. The pool was warm, the restaurant offered great service! The food was yummy throughout, and the staff was beyond polite; they made sure that I felt welcome and well from the time of check-in with a welcome drink, throughout my stay with an occasional complimentary drink. What I particularly like is how the resort and the business as a whole did not feel commercial, instead, everything was personalized and well taken care of on my behalf, from the front desk and restaurant, all the way to housekeeping and maintenance. Riza the General Manager was super quick to reply to my endless emails and inquiries and explained everything that I wanted to know! During the dives, the crew had ginger tea, hot towels, as well as plenty of cold water ready on-demand, making sure that I felt comfortable no matter where we were. I was lucky to be the only one for this certification period, and my instructor Abol took great care to ensure I was comfortable every step of the way. He was extremely knowledgeable and so charmingly led me through the course! I would gladly and warmly recommend this Resort to anyone wanting to come and experience the beauty of Puerto Galera and White Beach, both above the water and below it. I know I'll be coming back as soon as my schedule allows! Thanks everyone, looking forward to staying and diving with you again!