C. Juan Díaz Rodríguez, 10, Puerto Rico, Canary Islands, 35130, SpainView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Marina Suites Gran Canaria Guest Reviews
4.5/5
Great
76 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(76)
Positive reviews(41)
Reviews with photos/video(21)
Negative reviews(1)
Hoteltester23
Standard Suite
Stayed in Apr 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel is located right next to the yacht harbor in a great location. I felt very comfortable in the apartment. The rooms are spacious, equipped with a living room, kitchen and a huge terrace. I can only recommend the hotel to everyone.
Original TextTranslated by Google
Miguel Arranz
Suite with Terrace
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 23, 2022
An unforgettable experience. From check in we were treated phenomenally at the reception. The room was very clean, large and with all kinds of details. We were very comfortable. The pool and the entertainment were also 10. We will return without any doubt
Original TextTranslated by Google
T4697GYmarkw
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 19, 2024
Just returned from two weeks at Marina Suites. This was our second visit, after staying last year. Again we had a fantastic time, rooms, staff, pool and food all superb. However a couple of ******* this year that I don't think we noticed the first time around. People smoking is a problem at this hotel, it promotes itself as a healthy well being place but allows smoking on balconies. We had chain smokers either side which meant when opening the balcony door our room filled up with the smell. Also, the decking area has now just become a smoking area, this I dont think is what its supposed to be for, you cant really use it because of it and cigarette butts littered all over the rocks because of no ashtray, smell of smoke blows onto the pool. Quite funny seeing a yoga class next to people smoking like chimneys. Something needs to be done about this, perhaps move them somewhere where non smoking guests are not impacted. The second issue is the sunbeds, there isn't enough of them. I witnessed a guy sitting at the doors at 7am, they don't open until 8pm, to get his spot. Not really the hotels fault, its a people issue but perhaps more could be done to prevent it. By 9am most beds are taken. Lifeguard doesnt arrive until 9.30 so whilst people put towels on beds at 8 they know they have until 10.15 to return before the 45 min rule is applied. The main Lifeguard is wonderful at applying the rules and will try to sort people out, however on his days off the pool becomes a zoo.. the replacement life guard sits on his phone all day and allows everything, people with huge inflatables, people jumping off the walls around little kids in armbands and people taking their beers into the pool as some examples. I got the impression the main lifeguard was pretty annoyed on his first day back, having to get the pool back under control. These are just a couple of negatives with many positives but does mean we will probably look to go somewhere else next year, which is a shame. A suggestion, is the adults only part needed if you have a sister adults only hotel people who want an adults only stay can use? It was barely more than half full and seems to take up space that I think could be used for more sunbeds to solve the issue of lack of space and people having to queue up before 8 to get a bed.
Response from Property: Dear T4697GYmarkw, Thank you for taking the time to share your feedback after your recent stay at Marina Suites. We're thrilled to hear that, overall, you had another fantastic visit and that the rooms, staff, pool, and food met your expectations once again. We will take your comments into consideration, as our goal is to make your stay as comfortable and memorable as possible. We apologize if these issues affected your holiday experience. We also appreciate your thoughts on the adults-only section of the hotel. While it is intended to offer a tranquil space for those seeking a quieter experience, your point about the utilization of space and the potential for more sunbeds is something we will take into consideration. We’re sorry that these issues have made you consider staying elsewhere in the future, as we truly value your loyalty as a returning guest. We hope that we can address these concerns and potentially welcome you back again for another stay. Thank you once more for your constructive feedback. Kind regards, Bárbara.
Tamzin R
Stayed in Aug 2024
Couples
3.0/5
Posted on Aug 16, 2024
Just returned from 16 nights at Marina Suites. We booked the panoramic deluxe suite (908) and were really excited. I will start with the positives : The welcome was friendly, the hotel absolutely spotless and the apartment large and bed comfortable. The pool bar food at lunchtime was also very nice and a good price. I also had a massage which was lovely. Porto Rico although commercial was very clean and felt safe. Easy walk from the hotel to bars. Sadly unfortunately there are too many negatives : Boat Yard: the view of the Marina is lovely and the view out to sea equally lovely. Unfortunately it is spoiled by the working boat yard that dominates the view and is extremely noisy. Many days we could not relax on the balcony due to the noise. Pool: People reserving beds before they have breakfast .. we looked a couple of times for beds but stopped trying after a couple of days . We spent a number of days at Chesters Beach Club on the front instead. 18+ : Very clean but the hotel needs to police the age of people using this, a number of times there were under 18's in there. Pool Bar : Needs to open in the evening. We would have spent much more money with the hotel if we could have had an evening drink in this area rather than out the front on the small decking by the road. Bottle Bins : A sleep in was made impossible by the early morning bottle bins being emptied. I accept the hotel can't control when the council empties the bins but why oh why do you have to empty your bottle bins at 8.30am ! It would be better to do it 12noon every day. Also deliveries (4am load reversing beepers) . We were on the 9th floor, I can't imagine how load it was lower down. Lights : No control over balcony lights .. it would have been nice to be able to turn it off. Also from an environmental perspective why if the pool area is locked off do ALL the lights need to be left on? maybe some but surly not all! I know it looks pretty but its not really needed. If a few lights went off we could maybe see the stars. Sorry its not all negative we had a lovely holiday but it was just sadly not all we expected. I am sure this hotel is perfect for some but we will not be returning.
Response from Property: Dear Hotel_stayerLW, Firstly, we would like to thank you for choosing Marina Suites as your hotel destination. We are happy to see that you enjoyed your overall stay. We sincerely apologize for any inconvenience caused by the noise from the port. As this area is external to the hotel, we are unfortunately unable to take responsibility for the ship repairs. We truly appreciate your understanding and patience. Also, we are very sorry about the inconvenience in the pool area. Especially on the peak times, it can get very popular as all our guests want to enjoy the pool and the beautiful views. However, to enable the enjoyment for all, we have a rule in the pool area that it is forbidden to reserve the sun beds and if after 45 minutes the sun bed is not occupied, our lifeguard removes the belongings to leave them free. If you have problems finding a free sunbed, you can talk with the lifeguard. Regarding the pool bar's suggestion we'll take it into account for the future. However, the Yacht Club opens daily every night until midnight except on Mondays. We're sorry if you couldn't enjoy their services. Furthermore, we apologize for any inconvenience caused by the timing of the trash collection or deliveries. Unfortunately, the hotel cannot be responsible for their schedules, as they operate according to their own routes and timings. Lastly, the balcony lights cannot be turned off due to safety measures, as we are close to the sea and the port. For this reason, all hotels in the area keep their lights on. Thank you for your feedback. We will take it into consideration for our future services. We look forward to welcoming you again soon. Kind regards, Vanessa Reception Department.
776alunm
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 15, 2024
This is a beautiful hotel the staff are friendly very bright and airy 3 lifts 9 floors we where on the 5 great views over the small harbour not noisy, room was quite large bedroom bathroom large lounge large balcony very clean and tidy you can have the cleaners in every day if you wanted but we aren’t that type of people. There for 11 nights not a bad word for this hotel and as for the pool that was great overlooking the sea, people will say we couldn’t get sun beds but we managed to get them every time we went to the pool. Good area not to far from busy areas and amenities would defo come back
Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and appreciated the views, the cleanliness, and the friendliness of our staff. It's great to know you found the pool and location to your liking as well. We strive to make every guest’s experience as enjoyable as possible, so it’s wonderful to hear that you would definitely come back. We look forward to welcoming you again on your next visit! Kind regards, Sindia.
jamierichard
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 8, 2024
We really loved our stay here at Marina Suites. Beautiful hotel, rooms very spacious with lovely bathrooms and fabulous air conditioning. So clean and tidy, maid service was excellent. All the staff are so friendly. The views of the marina are to die for and the infinity pool looking out onto the boats in the ocean was really nice! We didn’t give 5 stars as we felt the pool bar/restaurant area lets this hotel down. We didn’t think the menu was great and the one meal we had (chicken and beef burger) we didn’t enjoy. There is no atmosphere at the pool bar as pretty as it is. It’s also very expensive at nearly 5euro for a 450mm Coke Zero. The small bottle of water was 2.5euro. I know it’s a hotel but all the same. There is also no shop on site at the hotel, it’s a 5 min walk away up a hill. Which is fine in a morning but no so fun in the 1pm heat. I feel they could stock non perishable items such as water, pop, crisps etc especially for those with children. One Thursday at around 4pm there was music and a lovely atmosphere around the pool and bar area. They should do this every day not just once a week and maybe do a happy hour? It made such a difference to the whole feel of the place when this happened. They do have the odd offer on a certain drink on a certain day but it’s just not enticing at all. They do have a rule of no reserving sunbeds. We found you could in a morning but come 10:30 the lifeguard is looking for bums on seats, (which is fair enough) we did see him remove some towels on one occasion and on another we heard him remind a large family of 9 they must all be on the beds or round the pool area to keep the beds and not up in the rooms or out to lunch. We came down most days around 9/9:30am and always managed to find a bed. If you come down around 10:30/11am they may be all gone. Always worth speaking to the lifeguard and he might be able to sort you out. We didn’t book breakfast so can’t comment, it is 18 euro if you pay on the day! The restaurant outside the hotel (not the hotel one) we had lunch and it wasn’t very good, neither was the Indian restaurant over the road (taj palace). Places we would recommend: Happy valley Indian (amazing)- commercial centre Brothers bar - commercial centre Motorcycle bar - commercial centre Star club - commercial centre Churrasso steak restaurant- commercial centre Napoli restaurant - amadoras beach We have had a lovely time and would come back for the rooms and the view, shame about the daytimes round the pool being a little stiff. With a few tweaks this could be the best hotel on the island, it just misses that holiday vibe for an hour or two in the day time. The hotel will arrange airport transfers if you contact them directly for around 60euro per taxi.
Response from Property: Dear jamierichard, Thank you so much for your detailed feedback! We're thrilled to hear that you loved your stay at Marina Suites and appreciated the spacious rooms, beautiful views, and friendly staff. We're sorry to hear that the pool bar/restaurant area didn't meet your expectations and that you found it lacking in atmosphere. All the previous suggestions are valuable, and we'll definitely take them into consideration to enhance the overall guest experience on board. However, we're also glad that you found our sunbed policy fair and that the lifeguard was able to assist and also we appreciate your recommendation of the external restaurants. Once again, thank you so much for your kind words about the rooms and views, and we hope to have the opportunity to welcome you back in the future. With some improvements, we aim to provide the perfect holiday vibe you're looking for! We look forward to your next visit. Best regards, Dayron
MandyB1909
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 3, 2024
The staff are amazing, rooms are cleaned every day and bottle of water every day,we have stayed here loads of times and that’s why we keep coming back!Pool is fantastic and the breakfast are delicious Would definitely recommend, we come here with 2 older children and they love it too.
Response from Property: Dear Mandy, Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff and enjoyed the daily room cleaning and ou rlittle touches. It's fantastic to know that our pool and delicious breakfasts added to your stay. We're delighted to have you and your family as returning guests, and we look forward to welcoming you back many more times in the future. Thanks for recommending us! See you soon! Best regards, Dayron
Angela G
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 23, 2024
Stayed in July for 14 nights and loved the hotel. The hotel is located at the end of the harbour and it’s only a short walk to the beach. We had a harbour view and enjoyed watching the activity in the harbour. Great sized room, immaculately clean. Staff are courteous and dealt with any requests promptly. Great poolside area with stunning views of the sea. Would thoroughly recommend Marina Suites and Puerto Rico has a great choice of restaurants and a lovely safe beach. Enjoyed a fishing trip from the harbour. Would definitely stay here again at this hotel
Response from Property: Hello Experience31388, Thank you so much for your kind words and for taking the time to share your experience at Marina Suites! We’re thrilled to hear that you enjoyed your stay and loved the hotel’s location, the harbor views, and the quality of the rooms. It’s also great to know that you found our staff to be friendly and efficient, and that you enjoyed our facilities, including the pool area. We’re glad you had the chance to explore Puerto Rico and enjoyed the beach and local dining options. The fishing trip sounds fantastic! We look forward to the opportunity to welcome you back in the future. If you need anything for your next visit, please don’t hesitate to reach out. See you soon, and thank you once again for your recommendation! Ciara
190k_rek
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 22, 2024
Very nice room. We lived in the 9 floor with views out on the marina. The staff and accommodations was great. See you next year Marina suits, we will definitely book this hotel again. Try the restaurant beside the hotel El Puerto, best food we have had in a long time
Response from Property: Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay in one of our rooms with a marina view on the 9th floor. It's great to know that our staff and accommodations met your expectations. We're looking forward to welcoming you back to Marina Suites next year! We're also glad you enjoyed dining at El Puerto restaurant. See you soon! Kind regards, Sindia.
stokie_9
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 18, 2024
Last night at marina suites, and really don't want to leave Spotlessly clean, friendly staff, suites are huge and have everything you could possibly need. The beds are super comfy with fluffy pillows, Breakfast was superb, the pool area is fabulous, although the hotel state no reserving of sunbeds this is not the case, best beds are taken by 8am... Food served at lunch by the pool area is amazing, good choice of drinks at the bar... The seating area on the rocks is gorgeous. Rules state no smoking around the pool area, saw people ignoring this rule.. Overall would definitely stay at Marina suites again...
6/8
Response from Property: Thank you so much for your detailed review! We're delighted to hear that you enjoyed your stay at Marina Suites and found everything to your liking, from the cleanliness and friendly staff to the spacious suites and comfy beds. It's great to know that you enjoyed the breakfast, the fabulous pool area, and the lunch options. We appreciate your feedback regarding the sunbeds and smoking policy, and we’ll take your comments into consideration as we continue to improve our services. We're glad you loved the seating area on the rocks, and we look forward to welcoming you back for another fantastic stay! Thank you again for your kind words and for recommending Marina Suites. Kind regards, Sindia.
jacqui_stevieblack
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 10, 2024
We spent 10 days at this fantastic place. Loved the laid back & chilled, beachy vibe. Beautiful & spacious apartments with everything you need for a self catering stay. Stunning view of the marina from our balcony. Fabulous infinity pool where you could watch the water sports activities and the boats coming and going from the marina. Accommodation is within 5/10 mins walking distance of lots of lovely restaurants and bars as well as the beach and a nice leisurely stroll of around 15/20 mins takes you to the commercial centre or slightly further on to Mogán Mall. Overall I would most definitely recommend a stay at the Marina Suites in Puerto Rico.
Response from Property: Dear jacqui_stevieblack, Thank you very much for your nice review about your last holiday with us! We are so glad to hear that our services and facilities fulfilled your expectations, and delighted to see that you have rated your experience so highly. We will definitely love to give you a warm welcome soon again! Kind regards, José María
Lynn M
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 10, 2024
The Marina Suites exceeded our expectations. We loved the unique Marine theme of the decor that continued throughout the complex. The over 18 sunbathing area with ballanese beds, Jacuzzis, lots of sunbed loungers, beautiful flora and fauna was very quiet and tranquil. The tub chairs on the waterfront made for great relaxation. We were fortunate to be there for the 20th Surprise Birthday Party which we thoroughly enjoyed. We would love to return and would recommend it.
Response from Property: Dear M5164RYlynnm, Thank you very much for your lovely review about your last stay with us. We appreciate the time. We are so happy to hear that you enjoyed so much the services and instalations, along with the birthday party :) We will love to give you another warm welcome soon again! Kind regards, José María
jeremyridley
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 6, 2024
We stayed at this wonderful hotel for a week in January and had a brilliant time. We upgraded our room with the help of the brilliant staff. The rooms were very spacious, super clean and had an amazing view. The restaurant in the hotel was amazing with superb dishes with great help in choosing dishes by the waiters. The breakfast in the morning was exceptional with great choice and quality. The pools were very good and once it became windy, the adults only area was a great retreat. Again the pool staff were excellent being very helpful with the beds and the umbrellas, happily moving them to create shade. We had a brilliant time which was definitely enhanced by the friendly and very helpful staff. Thank you and looking forward to returning soon !!
Response from Property: Dear Jeremy, thank you so much for writing such a lovely review about your stay at Marina Suites! We are so happy to see that you like the hotel, especially your room and the restaurant, as well as the pool and only adults areas. Also, we would like to thank you for your kind words about our staff, they're very important to us to keep providing a high quality service. It would be a pleasure to have you back on board again! Best regards, Federica Reception team
LisaMartin19
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 3, 2024
Absolutely beautiful hotel and can’t understand why people go back again and again! The place is immaculate and everybody is so friendly. The views are spectacular !!!! Thoroughly enjoyed our first visit to Gran Canaria and so so glad we chose this hotel. If I came back, after going for a long walk and seeing different places this hotel would definitely be first choice. Perfectly situated on a flat level, but close enough to walk to all the bars, pubs and restaurants . Thank you, Marina suites for a wonderful holiday !
Response from Property: Thank you so much for your kind words! We are delighted to hear that you found our hotel beautiful and immaculate, and that you enjoyed the spectacular views and friendly atmosphere. We're thrilled that you chose Marina Suites for your first visit to Gran Canaria and that you had a wonderful holiday. It's great to know that our convenient location was perfect for your needs. We look forward to welcoming you back on your next visit. Thank you once again! Kind regards, Sindia.
CliveFulton
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 1, 2024
This was our 6th stay at the Marina Suites Puerto Rico June 2024 ,the staff couldn't do enough for us during our 2 week stay, our room was spotless as indeed is the whole hotel & pool areas, we were in room 812 which is a deluxe suite which had a lovely view over the marina and surrounding area, any meals & drinks we had at the Atlantic pool bar were very good, the infinity pool still looks amazing, the new Mogan Mall shopping centre worth a visit and Amadores beach too, we would highly recommend this hotel to anyone wishing to spend some quality time in a relaxing environment and hope to return in the very near future. Clive & Caroline
Response from Property: Dear Clive & Caroline, Thank you so much for your wonderful review and for being loyal guests of Marina Suites Puerto Rico. We are thrilled to hear that you enjoyed your 6th stay with us and that our team was able to make your two-week stay special. We are delighted that you found your deluxe suite spotless and enjoyed the lovely view over the marina. It’s great to know that you had a pleasant experience at the Atlantic pool bar and that the infinity pool continues to impress. We appreciate your recommendation of the new Mogan Mall shopping centre and Amadores beach. Your kind words mean a lot to us, and we are happy to hear that you found our hotel to be a perfect place for relaxation. We look forward to welcoming you back in the very near future for another memorable stay! Best regards, Sindia Receptionist Hotel Marina Suites