Top rated hotels in Puerto Vallarta

Holiday Inn Express Puerto Vallarta
4.4/5101 Reviews
After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.