Grace Select Hotel (Qingdao Jimo Old Town) Reviews

Response from Property: Honourable guests:We are very sorry for the noise of the air conditioner affecting your rest，we will find a way to solve this problem.Looking forward to seeing you again

Response from Property: Dear guest, I did not leave you with a 100% check-in experience. I am so ashamed and guilty. It is difficult to describe my mood at this moment in words. However, we are extremely grateful and will definitely turn criticism into strength and work more meticulously. We will definitely solve the problems you reported back and create a good environment for every guest. Thank you again for your support to us, and we also hope that you will Don't abandon Xiaoge and continue the fate between us. ^^

Response from Property: Hello dear customer! Thank you very much for your support of Xiaoge. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, Xiaoge is honored to provide services to you. You are very welcome to choose Xiaoge again whether you are on a business trip or traveling, and we sincerely look forward to your visit again!

Response from Property: Dear guest: Thank you for choosing Grace Select Hotel. You have stayed at Grace Select Hotel many times before and complained many times. Therefore, we will carefully check your room in advance every time you check in. We are very sorry that we did not meet your expectations. We will make serious improvements and look forward to your stay again!

Response from Property: Dear guest, I did not leave you with a 100% check-in experience. I am so ashamed and guilty. It is difficult to describe my mood at this moment in words. However, we are extremely grateful and will definitely turn criticism into strength and work more meticulously. We will definitely solve the problems you reported back and create a good environment for every guest. Thank you again for your support to us, and we also hope that you will Don't abandon Xiaoge and continue the fate between us. ^^

Response from Property: Dear guests, hello! The Lantern Festival is a day of joy and peace, but you have such an unpleasant experience at our hotel. We are deeply ashamed and would like to sincerely apologize to you! At the same time, thank you for your valuable opinions and concerns. This is your love and help to us, because it shows that there are still many deficiencies in the hotel's daily operations and management. Based on the several questions you mentioned, I make the following reply. This is not to deny or evade. I hope to eliminate mutual misunderstandings and gain your understanding. 1. The hotel’s welcome gift is a gift of fruit and yogurt. All Ctrip guests enjoy this gift. The front desk will notify the guest room of the gift after the guest checks in. I checked the group message and the front desk notified it at 14:34, and the guest room responded at 15:01 It has been sent; the activity of redeeming points for breakfast was reported on February 11. Our purpose of participating in this activity is to allow guests to enjoy benefits and improve customer satisfaction; we can see the order information, and when making reservations I made a note in the system and will not treat you differently. Instead of informing you when checking in, the front desk staff asked you questions and answered questions without a warm service attitude. This is caused by our inadequate training. 2. The reason why the face towels and bath towels are damaged is because our employees did not pay attention to the work, failed to inspect properly, and provided you with substandard products. In addition to inspections by room supervisors and managers, hotel rooms will also be inspected daily by store managers. If damaged linens are found, they will be rectified immediately and employees will not be instructed to provide linens with holes. 3. In the early stages of the hotel's construction, all rooms were equipped with radiators. However, because the building did not provide supporting plumbing equipment, the radiators became decorations and took up space. Last year, some of the radiators in the double-bed rooms were removed. The room you stayed in This is one of them. Ctrip's room configuration information was not corrected in time, causing you inconvenience. The hotel's air conditioner is relatively powerful, so there will be some noise. The advantage is that the cooling and heating effects are very good. Customer satisfaction and good reputation are the guarantee for the hotel's sustainable development. Grace Select Hotel is a chain of directly operated stores. We know that only by providing high-quality products and warm services can we win praise from customers. In response to the problems that arise, we will strengthen employee training and improve management levels. We hope you can give us a chance to make corrections and witness our efforts. At the beginning of the new year, everything is renewed. I wish you and your family good health, smooth work, happiness and well-being. We look forward to having you stay at our hotel again!

Response from Property: Dear guest, thank you for leaving your valuable review despite your busy schedule. We are deeply sorry for your experience during your stay at the hotel. We apologize for the inconvenience caused to you by the hardware facilities. Our leaders attach great importance to your feedback. We will continue to improve and strive to do better. I wish you a happy life and everything goes well!