plioyeo
March 1, 2025
The room and the front desk service attitude were very good, the whole experience was good. The hotel front desk saw a family tour, booked two rooms, and gave an extra meal coupon. The youngest daughter was just 1.4 meters tall, and the front desk said that the breakfast coupon was not needed, and they could give her free entry. The next day, at the breakfast entrance, I met a ticket checking auntie named Li Lai, who was just 1.4 meters tall. She refused to let me in. I told her that the front desk had already said it was okay, or asked her to call and ask, but she insisted that I walk down, and her attitude was very bad. I told her to call the front desk, and she said that I had to walk to the front desk myself or she would not let me in. Later, she said that she would let him in only after she complained, and she was willing to call and ask. This kind of five-star hotel needs to have adequate training. The service of the whole hotel is so good, but only one person destroys the image. He is unwilling to make a phone call but would rather offend customers. I am speechless.
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