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DoubleTree by Hilton Raleigh Midtown
3.9/5101 Reviews

DoubleTree by Hilton Raleigh Midtown

Raleigh|1.05km from Carolina Ballet Inc
This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.

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Top rated hotels in Raleigh

Searching for hotels near Carolina Ballet Inc? Compare room rates and reviews to find your ideal stay.
Microtel Inn & Suites by Wyndham Raleigh
2.9/595 Reviews
Can't say the hotel was too bad. However I can say the location is somewhat sketchy. Directly outside of the hotel their is alot of activity going on which is needless to say very questionable. Possible drug deals, ************ and drug doing. There is a gas station/convenience store right there on the premises which too draws a large crowd. However the rooms were ok. I just didn't like that I felt my car would be unsafe in there parking area due to the amount of questionable traffic. So sad to say I never took my luggage out the car in fear someone standing by would notice a bag or two and come back later to check it out. I did choose to leave but not because of the lodging. I think if you can get past the outdoor activity it may make for a nice rest spot.
Motel 6 Raleigh, NC - North
2.5/558 Reviews
 One of my favorite hotels in Raleigh $50 deposit no bugs no loud people outside. It’s a very chill spot right beside Denny’s and Bahama breeze.
DoubleTree by Hilton Raleigh Midtown
3.9/5101 Reviews
This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.
MainStay Suites Raleigh North
2.8/562 Reviews
i stay in hotels full time & have stayed at many other hotels but none of them as good as ESA. ms.joyce & james are both super professional & very kind. the room is in great shape as well. i don’t see myself leaving anytime soon. i can’t think of a single complaint about this place or the service i’ve been provided by the staff. definitely worth booking a room here if you’re planning on visiting raleigh anytime soon.
Fairfield Inn & Suites Raleigh Capital Blvd./I-540
4.4/595 Reviews
Awesome staff at check-in bury a tentative to our needs. Wouldn’t trade a thing. I’m here on business. I’m also a titanium Elite Member. They made sure I got my personal check in gift. They would’ve upgraded me, but they didn’t have any other rooms to do it with.
Four Points by Sheraton Raleigh North
3.6/515 Reviews
Tameka Nichole is absolutely amazing! I stayed at your hotel back on January 25th-26th. I arrived at the hotel and could not find my ID. Tameka made me laugh and helped me remain calm so I could find it. I did not find it, but realized I had left it somewhere. She was absolutely fantastic and an A+ employee! I ended up finding my ID, and she made my stay incredible. Her smile, hard work, dedication, all go the extra mile. She is amazing customer service. I am a platinum member of Marriott and her extra special attention meant so much.

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