Top 5-Star Hotels in Raleigh

When you stay at The Store in Raleigh, you'll be in the historical district, within a 5-minute drive of North Carolina State University and Red Hat Amphitheater. This guesthouse is 1.7 mi (2.8 km) from Raleigh Convention Center and 4.6 mi (7.5 km) from Crabtree Valley Mall.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this guesthouse include concierge services and a picnic area.Grab a bite from the grocery/convenience store serving guests of The Store.Featured amenities include a business center, express check-out, and luggage storage. Planning an event in Raleigh? This guesthouse has 1300 square feet (121 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 2 individually decorated guestrooms, featuring iPod docking stations and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

Overall good experience! Our room was great, nice & clean. The restaurant located inside the hotel is super good, we ate there twice during our stay. Located right next to the highway and Crabtree valley mall. It was nice having the mall so close but very busy intersection and a bit difficult trying to get out of the parking lot at times. Also only one elevator in the hotel so be prepared to wait a bit. We tried to check in about an hour before check in along with about 4 other people and no rooms were ready yet.

We stayed here for two nights to take in a hockey game at the PNC Arena. You can walk to the Arena from here. Traffic cops block traffic so you can cross the street. There is a small restaurant and bar in the hotel lobby for a quick bite before the game. It serves a limited menu, including burgers, but we didn't try it out. We did have breakfast in the same restaurant the next morning, and it was pretty good. There is also a restaurant in the same parking lot called the Backyard Bistro if you would prefer. Staff here were super friendly. Obviously, this place can be busy on event nights (as it is the closest or only hotel within walking distance of the PNC arena), but we found the staff up to the task and our reservation was confirmed without incident. Our king size bed room was enormous, with a super comfy bed, and it was very quiet. Staff in the breakfast restaurant was delightful. Ample parking. Outdoor pool, not heated, and small fitness room. Laundry on the second floor and only $1 per load.

This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.

The hotel is too stingy! The water flow is deliberately adjusted to be very small, as thin as a pencil, and it takes half a day to rub the towel. The water tank in the toilet was also working intermittently, and the sliding door of the shower room would slide open automatically when closed, so I had no choice but to use something to hold it up. I don’t even know how the four stars came about? Maybe it's just that the external environment of the hotel is good, but it's just fake! Will never stay at this hotel again.

We had a beautiful light and airy recently renovated room. Everything is white and grey with touches of gold accent. Nice and calming room. Of course it’s spacious as most Embassy rooms are. They seem to be in the midst of renovating all the rooms. But do not worry, the work is not disruptive at all. If I didn’t see workers loading old furniture in the garage, I would never have known. Breakfast was good and up to the Embassy brand standards. No cutbacks here being falsely attributed to COVID as I’ve seen at other hotels. My one complaint would be that housekeeping did not occur during our two night stay. When you have a pile of garbage in the can and towels that need changing, it takes away from the experience. Making this a 4 star review rather than 5 stars.

When you stay at The Westin Raleigh-Durham Airport in Raleigh, you'll be in the business district, within a 15-minute drive of Research Triangle Park and Streets at Southpoint Mall. This upscale hotel is 8.4 mi (13.6 km) from Crabtree Valley Mall and 12.5 mi (20 km) from Duke University.Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the 236 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include desks and complimentary bottled water.

Stayed at the North Raleigh Hilton for one night. Check in went very smoothly. I questioned the desk clerk regarding the complimentary breakfast that I would be receiving and she explained that even though I made a reservation on the Hilton website, the complimentary breakfast does not show up on their internal system. The room was very clean. My dissatisfaction had to do with the quality of the bedding. It was UNCOMFORTABLY too soft. Sadly, I was unable to get any sleep whatsoever due to the bedding. In addition, the pillows were feathery and provided no support whatsoever. Outside of the aforementioned, the hotel has adequate parking and adequate conference facilities.

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.