Best Hotels near Turtle Bay (at Riverfront Park), Redding

Christine or Christina (not 100% sure on the name) was amazing. I called prior to my arrival and confirmed everything, including being able to stay in the room until around 2 or 3pm on the day of check out. She said it was all great and set, she had even set notes in my record. Now I knew there would be a small fee that Christine had discussed with me which I didn’t mind. When I got there she was amazing and so welcoming. It was amazing, totally opposite of the reviews I had seen online about this place. Dee is horrendous. I called down to the main office, after a housekeeper had come to my room, to verify that I could stay until 2 or 3pm. She immediately flipped her lid. She states that Christine should never had done that, that it wasn’t allowed, that the entire hotel is booked so there is absolutely no way for it to happen. When I mentioned the notes in my record and the small fee she got even more upset and stated that it’s a whole new day so unless I wanted to pay for another day then I’d have to leave. She asked ‘well what are your circumstances to need to stay that late’ I said that I was in school until 2 or 3 on a zoom call, she said ‘well why didn’t you make other accommodations then. When I asked how long I had to collect my things she again stated ‘well you can’t stay until 2 or 3’ I said that I understood but needed time to gather my things, she said I had until 12 (which was only 15 mins away). She said that she would call the owner and see what they wanted to do and call me back. Feeling so un-welcomed I immediately started packing and getting ready to leave. I had less then 10 minutes to pack and so I did. Then she called me back and said that the owner was fine with it, and I just had to pay that small fee. I agreed just to have more time to pack and let my instructor know that I was needing to leave the hotel last minute. After I gathered my things I left and went down to the front to get a receipt. She said ‘I can’t give you your receipt until the housekeepers check your room’. I said okay, thank you and was leaving. She then stopped me and said ‘aren’t you the guy who’s going to stay until 2pm?’ I said, not anymore I don’t feel welcomed. She laughed at me and said ‘okay, bye then’. So I left. Fast forward about 15 mins and she called me. She said ‘I don’t know if we have an issue but I have laryngitis so that’s just my voice. I tried to ask for your email address so I can email your receipt to you. What is your email Erick?’ I said ‘my name isn’t even Erick’ she said ‘oh okay, oh well’ I told her that I’ve taken care of patients with laryngitis because I work in the medical field and that the issue isn’t laryngitis, it’s that she’s rude, condescending, short, has bad customer service and is disrespectful’ she said ‘I have outstanding customer service’ when I said ‘it’s not your place to disagree with the customer, you’re literally arguing with me right now about your tone with me’ she kept on but I felt so disrespected I h

Overall room conditions, amenities and cleanliness are satisfactory. The breakfast included are just basic stuffs, but coffee and tea are provided in the pantry throughout the day. However, the day front desk staff are the most unfriendly and unhelpful we have ever encountered.

We stayed at Oxford Suites during a recent road trip from OR to So Cal. This was a perfect one-night stay to breakup the trip. We received a newly renovated pet-friendly room on the first floor, which made it convenient to take our dog outside. Staff was friendly and the grab and go breakfast was a great option given that the hotel is in the middle of a renovation. We realized 6 hours down the road that we left our pillows in the room... I called Oxford Suites, and they were nice enough to hold them until we drove back through Redding 2 weeks later, which we appreciated!

Chose this location due to the best ratings on trip advisor. It's adjacent to a park with the Sundial Bridge, which was fun to walk to after dinner. The hotel itself seemed well cared for and comfortable. I felt the room was quite clean, though we notice a 'missed' french fry under one of the beds. Overall was a good experience since we were just travelling through Redding. Will also comment that the person at the front desk seemed to be training someone; she seemed to scoot that trainee away and help us herself, but she did not have very good customer service skills for what I would expect in this level of hotel. Did not volunteer any information, did not ask us how we were, seemed only to want to do the minimum and be done with us.

It was great for the night ! I’d stay again for sure

Upon arrival, the lady at the front desk was pleasant and allowed us to check in early. We rented a 1 king bed suite...when we got into the room it was very clean. Had a full fridge, stove,oven, microwave and dishwasher. Couch and bed was comfortable...pillows were fantastic. For someone with neck issues, it was nice to have full neck support. Our suite was the handicap suite (204) which we didn't need but it was nice to see the higher level of service for those that don't move around so easily. Breakfast was the standard continental type, but they did make eggs without that nasty swine which most hotels usually mix into the eggs making them inedible for us as Hebrews. The only thing I could find that needs to be improved on is their cheese grater in the room it functioned like a dollar store item, it's a good thing I brought my own from home as I knew I was going to need a really good grater for the horseradish for Passover.

The hotel is good, but the price changes a lot. This year, Ctrip has a number of agents called slow, like to engage in low-cost tricks, do not indicate or not directly indicate service fees, vacation fees, etc., eventually low prices become high, should be kept away from avoiding.