Best Hotels near Marshalls, Reno

Passing by on a business trip, not going **It is very suitable here

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

Great hotel, easy check in, clean, and our doggie loved it too. All I can say is I don’t like the outside entry and prefer a hallway, but that’s not a must.

The hotel is large, there is a conference center, the accommodation room is a bit far from the front desk. The clerk is very careful to tell how to stay, but the breakfast coupon is not provided. We booked 2 rooms and double breakfast. The result is not provided, and the confirmation from the front desk is given. One room for one voucher, we repeatedly confirmed whether it was 2 copies, the front desk said Yes, and ended up in the morning to eat at the restaurant and say a voucher. At the time of checkout, due to the delay of the UnionPay card pre-authorization, the friend could not confirm the payment. The friend changed to the VISA card and the 2 rooms were deducted for 3 times. We went to the bank credit card center to confirm that 3 117.94 knives (1 room rate) were deducted. The hotel clerk did not admit that he only deducted 2 117.94 knives and only provided bills for 2 rooms. If we disagree, we can only wait until 5-7 working days after the hotel clears the account.

Main reason to stay here is that it is right down the road from the airport. I found my room reasonably clean, no maintenance issue, though I had to call the front desk to have them explain how to turn on the AC (a hidden switch on the unit, which in turn activates the wall thermostat). It is a bit hard to find - set back from the street, and if you miss the turn, you have to go around the block. There are some food options in the immediate area. Microwave and fridge in the room. They serve real breakfast - well microwaved eggs and sausage patties - in the lobby starting pretty early. I was somewhat disturbed in that there is a corner of the parking lot, labelled ”smoking area”, that was pretty continuously occupied by men, who did not appear to be hotel guests (did not see any of them coming in/out of the lobby). I wondered who these people were, and if my car was safe in the lot. In the end, nothing happened, so was OK but I still wonder what was up with that. Inside, it was fairly quiet, some noisy guests in the hallways, but the noise of the AC fan masked that and I slept well.

So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.

Very good stay experience

It's very close to the airport, and the shuttle bus is operated. The staff are very friendly. The rooms are clean and quiet, and the water pressure is satisfactory. I didn't expect much because it was a free breakfast, but I was so satisfied because it was similar to the breakfast I paid for and eat at other hotels.

The location of the hotel is very convenient. There are various restaurants around, gas stations, convenience stores, a parking fee of 8 dollars, and the front desk service is friendly. There is free coffee and hot water in the lobby. The room is a suite. The shower in the bathroom is broken, the water pressure is very low, and the water flow is very small. Generally speaking, the price is not bad. It is OK to travel to Lake Tahoe for one night.

Clean, comfortable, hygienic, spacious and bright, the room has a kitchen, very convenient, the bed is particularly comfortable to sleep, the sofa is not bad, a small suite, beautiful environment?