Villa il Palagio Reviews

Most beautiful hotel I’ve ever stayed in! Room was large, clean and had character. Breakfast was delicious with fresh pastries, cakes and delicious coffee. Pool and garden were a lovely place to spend the afternoon. Hotel staff helped us call a taxi from the train station to get to the hotel.

Overall, our stay at Villa il Palagio was enjoyable. The 50m2 apartment we booked was spacious and comfortable. While daily cleaning wasn't provided, it was not a major inconvenience, considering it's more common in 4-star hotels. The breakfast offered a decent selection, with delightful cakes and savory options like ham and cheese. The location, although a 40-minute drive from Florence, offered picturesque countryside views, with convenient dining options within a 5-minute drive. It's worth noting that amenities were closed during our stay in late April, but we anticipate the pool will open in May. A standout was the English-speaking receptionist, adding to the overall positive experience.

The hotel manager saw we were struggling with getting back to Florence and booked a taxi for us even though we said it’s okay! It was so sweet and kind of him. Will always be a memorable trip in such a beautiful trip in a beautiful location that’s tranquil and perfect for a countryside getaway.

The villa is beautiful, easy to reach by car with a big free parking lot just beside. The host was so friendly and wonderful. The only thing i reacted to were the smell of the electrical bug repellent in the room. Otherwise, I recommend.

Stayed for one night, we had a good time, nice period location, clean. Good breakfast and friendly staff.

The hotel environment is very good

Cleanliness is good, western breakfast is good, it would be better if there is salad, good service at the front desk

Very good, worth recommending

PLEASE DON’T STAY AT THIS HOTEL! The room was infested with fleas and they would not take responsibility. We had to pivot our plans to stay elsewhere the rest of our booked stay. DON’T STAY HERE! IT IS NOT WORTH THE COST. THIS PLACE SHOULD BE SHUT DOWN!

Place beautiful. Hotel services none. Run down and lots of faults No electricity to charge cars , bathroom to be redone Reception with nobody attending most of the time Lost room keys 40€ fee For a normal key No fridge in the room Birds are filthy and make a mess everything

Unfortunately my family and I had a terrible experience; there was a big party and a disco on the hotel’s grounds till early morning and it was impossible to sleep. No one has told us in advance that this will be the case. Holiday was ruined.

Location was what pleased us most, as well as apartment, itself. Also, the swimming pool (when available!) was nicely suited for children and was certainly large enough (approx. 22m x 10, and max 1.50m deep). Total lack of proper management, and overall maintenance of the property and apartment!!! Daily 'management' was strictly the responsibility of two, overworked, rather young and inexperienced ladies, working in shifts (hosting approx. 35 rooms and double the number of guests at least). Due to this, reception was largely unmanned, and no possibility to contact the management, at reception or by phone. Swimming pool (which was the only true accessory available at the location) was out of order and not cleaned/filtered for almost two days due to 'necessary' repairs (which should be done in low season or off season, NOT in high season!). Our daughter cut her foot on broken and very sharp tiles, which had become loose from the edge... A technical failure of our air conditioning, took over 2(!) days to get addressed (not solved!), only after I laid down a complaint and this in temperatures reaching 36°C and night temperatures not lower than 25°C (we stayed 7 nights). Yet, they are able to monitor the working of the AC in each room from the front dest! Breakfast was a true laugh, and therefore way too expensive to be called 'breakfast': the two 'team' personnel was very demotivated and not friendly at all, which resulted in a constant lack of replenishment of the food, the choice of which was very limited and not worthy of the price to be paid for!

Very beautiful but neglected structure and garden. Very modest breakfast. But that would be fine; the serious thing was that the reception never responded to the questions asked by email at the time of booking, which generated misunderstandings; there was no willingness to resolve things.

Very pleasant and relaxing stay, immersed in nature and in a fascinating architectural context. Very large, clean and elegant rooms. Very friendly and professional welcome. Very close to The Mall outlet! We will definitely be back!