Hotels Near Casa Escalona Rio de Janeiro in Rio de Janeiro

Super pleasant service, clean and very comfortable rooms. Congratulations to everyone involved!

The hotel follows the standard of comfort and excellence that is expected from an ibis. I closed the pool (because I was looking for a hotel in the center with a pool) when I arrived I was informed that the pool was of Novotel for a fee of 63 reals, which should be informed as well as the purchase of breakfast and parking. I looked again on the site to see where it was written and I didn't find it, I was very disappointed because I could have closed another hotel with a similar value. The team's care was wonderful, taking this disappointment we had a great stay.

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

The hotel has excellent quality, I need to highlight the service of the Sara garçon, very friendly, careful and always able to solve. The reception was also great! I will come back more times with my family.

Excellent accommodation, very careful and respectful staff only cleaning that is not very common the heated pool was not working and nor washing, room cleaning is not very common, Even though, as I get a shared room, the kind of cleaning of each person varies greatly, but the location and location is excellent.

Habitaciones muy cómodas, colchon nuevo,todo muy limpio, el barrio es muy tranquilo y seguro en frente al mar con vistas a río de janeiro.La piscina con vista a la ciudad.El desayuno con jugos naturales ,pao de queijo ,todo delicioso!!Volvería y recomiendo

Beautiful Hotel from room views and the the pool side and the garden beachfront so relaxing 🌅🌇 breakfast Is everything good.🥐🍳 wonderful stays disabled access ♿ toilet, elevator 🛗 so cool haha I was just confused the turnings round elevator abc number anyways on the the room.arw in circles too ☺️ probably it's the designs infrastructure is cute tallest building I love everything and would choose this hotel when comes to Rio de Janeiro don't skip to stay and experience this paranomic views,the hotel stuff are really nice the ladies ,the doorman and even the one helps our luggage the front parking lot big space taxis are outside ready to go.ooh the area is closer to leblon and far from Copacabana,I stay from the Centro when I book the hotel don't have clue how far this hotel from where I was so better check the map me or Google haha 😂 so you won't feel lost like me.its very Forest mountain 🏔️ sides and it's cooler it's difirent sides of town I guess the resort is very outstanding from the area Have a shotp,have good foods, actually don't need to go out if you come for relaxing 🌅 massage,beach eat chilling stay in the morning the sunrise 🌅 so beautiful birds chirping so calm 🦜🦜🦜🦜 it's perfect hotel for me the room have smart light or just a multi colored lights haha makes it more night so romantic ❤️⭐⭐⭐⭐⭐⭐⭐⭐❤️❤️❤️

I stayed here where my flight from Lisbon to Belo Horizonte was diverted to Rio de Janeiro due to the airport being closed due to the bad weather. So it was the airline TAP Portugal which arranged (and paid for) my stay here. And I really enjoyed it. The reception staff was really friendly, welcoming and helpful. My room had a nice view of mainly the hotel in front but also of the beach. It was clean, the beds were comfortable so just 10/10

The reviews said that this hotel had good customer service. That is, of course, if you do not have to deal with receptionist Porfirio Fonte. My wife and I booked this hotel for two nights. We made the reservation over the phone and asked if we could do an early check-in. We were told to call the day of arrival to check if there were rooms available. We called and we were told to head to the hotel since there were rooms available for early check in. When we got to the hotel, receptionist Porfirio Fonte asked for the name in the reservation (it was under my wife’s). Without even looking at us, he told us that we needed to check in online and pointed at a QR code. Mind you, the reception was completely empty, but he did not want to help us (we were having problems with the internet connection). After we finished, he told us that there were no rooms available for early check in “for the rate we were paying.” We explained to him that we called the hotel, and we were told that there were rooms available. He did not want to hear it. He insisted that he did not have any rooms available at the price we were paying. However, he told us that if we wanted to upgrade, he will give us a room immidiately (basically, he was trying to push us to upgrade). I do not know if this is company policy. If it is, the hotel should put a warning when it offers different rates, for example: “if you choose the lowest room rate, we will look down on you and disrespect you.” I asked the receptionist for his name, and he ignored me completely. After the third time, he finally told me his name. He needed my ID, and even though I was standing right in front of him, he asked my wife for it. I complained to him and told him that he did not have to treat us like that. In a very threatening manner and practically yelling at me, he asked me “if I had a problem with him.” Once again, I tried to explain to him that we called the hotel, and we were told that there were rooms available. I understand that mistakes can be made and perhaps the person over the phone gave us the wrong information. All receptionist Porfirio Fonte needed to say was: “I am sorry, you were giving the wrong information, but I will try to get you a room as soon as one becomes available” (you know, Customer Service 101). But, I guess being professional was too much for him as he went on about our hotel rate. After much insistence, he finally told us that if a room becomes available before 2 pm (it was 11 am), he will give it to us. We asked him if he could call us to let us know, but he refused. Instead, he told us to call the hotel. At that point, and based on the way receptionist Porfirio Fonte treated us, my wife and I concluded that: (1) There is no way he is going to give us a room before 2 pm; and (2) He is going to give us the worst room he has. When we arrived at 2 pm, there was a long line at the reception. We had the opportunity to observe receptionist Porfirio Fonte in action. He did not ask any gues

Even tho I had problem with luggage, Cassia from Tryp Hotel in Rio has been wholesome and amazing person to help ne find out everything qbout luggage and she is amazing worker and her kindness,nxt lvl