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5 star

Emiliano Rio
4.5/593 Reviews

Emiliano Rio

Copacabana Rio de Janeiro|1.05km from Copacabana Beach
I have stayed at this property for 3 nights. I was meant to stay for 6 but I have decided to change plans. Overall I found my stay disappointing. Pre-arrival: good communication through WhatsApp and Booking.com On arrival: not a good experience - duplicate preauthorisation from my card for the 6 nights plus extra. The terminal did not produce a receipt and the receptionist insisted I have to put the card through again, although I have shown her an instant message received from the bank saying the transaction went through. At that point, I have been traveling for 18 hrs therefore I couldn’t spend more time arguing about it. I was reassured it was not a duplicate payment/preauthorisation and if any mistake, this will be sorted in the morning with “finance team”. Next day, I have tried to sort this with various reception staff to no avail. They simply denied there is an issue and refused to discuss the matter further. At one point, I was standing in front of the reception being ignored. I have contacted the bank in the UK and they sent me a confirmation that finally led them to cancel one of the duplicate payments. I have wasted an entire day of my holiday on this. Reception staff - with some exceptions- are very cold and distant, even arrogant. Very rare you see someone smile and make you feel welcome. No apology was offered to me for the mixup with the payment and the very unprofessional way this was dealt with. Staff enters the room way too much. Morning and evening service is expected, however “room service” knocked my door at 8-9pm every evening. If the door is not locked, they enter the room. I would advise to have the “do not disturb” sign on at all times, should you want some rest. Breakfast - not included. Even to use the coffee machine in the room, you have to pay for the capsules. It’s not about money, it just leaves a bad impression I think. The room - nice, good facilities, nice bed, shower and the beach view lovely from the large terrace. Panoramic view of Copacabana, as long as the room is on a higher floor. The pool/beach - haven’t used the pool but the beach is service is very good, friendly and helpful staff and comfortable sun beds. In conclusion, I won’t be returning. I have been to Rio many times and there are much better places to stay in various areas. Although Emiliano looks nice, they are a far cry from what I experienced in other hotels in terms of hospitality and adjusting to individual needs and expectations. I didn’t feel treated like a valued customer and I felt quite uncomfortable throughout my stay.

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Top rated hotels in Rio de Janeiro

Searching for hotels near Copacabana Beach? Compare room rates and reviews to find your ideal stay.
Windsor California Copacabana
4.5/5103 Reviews
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JW Marriott Rio de Janeiro
4.2/5110 Reviews
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Being an ambassador level with Marriott tells you I travel a lot. We stayed at the JW for five days and loved the location, right in the middle of Copacabana beach. The hotel does need a little updating but the staff and lounge more than made up for it. The one person who really made our trip was Thais Silva from guest relations. She was on top of everything, if something was not right, she made it right. Not only did she go above and beyond but she really cared. Thanks again for making our stay in Rio a truly memorable one.
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4.5/599 Reviews
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The food was great here. Breakfast had a great spread. I particularly enjoyed the fresh juice every morning. Dinner was also good, though not too many options for a vegetarian. This seems to be more indicative of Brazilian food culture than the hotel though. Staff were amazing.
CLH Suites Domingos Ferreira
4/585 Reviews
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I was surprised,the price-service ratio is very good, close to the beach, spacious and clean rooms, full breakfast and above all the attention of all staff is wonderful,we will certainly return
Pestana Rio Atlantica
3.7/5105 Reviews
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The reservation for the room with part view of the sea left a lot, a lot to desire. It is a costly, super well-located hotel with a fantastic pool; however, the room had dirt painting, seems in maintenance with a racing mass trailer and a bathroom with limo; but the worst, was checking the night at the hotel, In a rain and cold night and have no cover in the hotel!!!! That's right! There were no covers available as other guests also picked up! Lucas, manager, the next day was careful and suggested we changed room since he should not have been released for maintenance.
Rede Andrade Canada
4.1/544 Reviews
Copacabana
The hotel is very good, it is very good, it is very good, it is very good, it is very good, it is very good, but it is not very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very Room: Wi-Fi worked only when we approached the door or you had to go down to the reception. Old, very old and sleeved beds and beds. Clean but sleeved and broken. Towels: very used, with some sleeves. It's time for them to make a complete renovation. It's the basic thing that is asked for a 3-star hotel. Cleanliness: very light, upstairs. A bad breakfast: abundant, missing more variety of fruit, with everything Brazil has was scarce. Excellent staff. Mobile: old, with little maintenance. Time of replacement. nice: on the head of bed there were the beads of light, i.e. when you wanted to sleep with the coat you took the light without wishing. The hotel was very comfortable and very comfortable.

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