Hotels Near Poço diamantina in Rio de Janeiro

The hotel has excellent quality, I need to highlight the service of the Sara garçon, very friendly, careful and always able to solve. The reception was also great! I will come back more times with my family.

I made a reservation of two rooms for the days 24/07/22 to 27/07/22 of B&B hotel post 5 copacabana by platform hoteis.com we opened the communication attempt at 25/07/22 and until the moment I received no return from B&B Hotel post 5 copacabana and even from hoteis.com We did a petfriendly room reservation at the hotel with safe travels hygiene process, but we arrived yesterday at the hotel and only had problems. The bathroom is full of lime, the door of the balcony is not closed completely causing noise all night, there is a green light router in the room that is on 24h, the couple bed in fact are two old single beds with shaved mole. In addition, when they arrived here, they asked me to walk with the dogs on the neck all the time, and in the exchange of the message I had to book, they only reported that the dog could not walk free but even in the guide they involved. The inlet of the hotel, the sensor, doesn't recognize that it is going through and closes what has hurt me. I spoke to the security at the inlet and he said that, and so, and he couldn't do anything for me. The hotel has no parking but I hoped the officials could provide information on how and the city's rotating parking but also did not know and we had to wake up at 6 a.m. to search for a transit guard to get Information in the reservation was written that we were coming with the Pets and it would be my birthday, which the attendance did not make it a matter of congratulating at any time, they also spoke that the system does not allow reading the information exchanged with VCS. I felt that all this historic was very shameful and I would like to take a position.

Wonderful staff who allowed us to have a later check out for our flight. Super comfortable and lovely rooms. Swimming pool was lovely with the hot sun and the showers were amazing. There was a fire alarm in the middle of the night but the staff were really helpful and sorted it quickly and efficiently.

I stayed in the hotel for the commitment I had because it was close. As it was one night only, I chose to book. The room was very dirty, sabble paper open in the pier, all dirty. 2 towels, 1 was acceptable and the other was completely swept and damaged. I put it on the floor because I had no courage to use it. The bed is horrible and noisy, and the dressers too. Have you seen a short shirt? Yes, it was so much to cover up to half the body and thinnerly impossible. I had nothing but that shirt to cover. Summary: I didn't sleep anything, super discomfortable. It's all about all the rooms, bad clothing. Coffee is half mouth, but in any case I've seen worse. The only positive point is that the reception official called ”D”. When we arrived at the hotel, we were surprised by the information that the system was out of the air and would take a little, then the same offered us 2 courtesy drinks for the event. The only thing I liked at the hotel, but you're only reserved in the last case if you don't want to get angry.

Very good place. I recommend. However, I had the misfortune of staying on the lower floors where the TVs are still old and the sound from the street makes it difficult to rest.

I was hosted in this hotel last weekend - 02 to 03/07/2022. I have contacted me, and Mrs Vanessa has answered me, she kept the forgotten pieces, and the next day she sent me for Sedex with great delight and sympathy, and I would like to congratulate her on the sensitivity and empathy shown by that person. All the staff very careful and efficient.

We were given the worst room in the hotel to start with. No window, small double bed… after we complained they moved us to a slightly better room but on the first floor with a window overlooking a car park... There were various issues throughout our stay, such as, the inconvenience of moving rooms, carrying our heavy luggage around. Also, we asked to add one extra day (a 5th day) to our booking. But on the 4th day the key card stopped working because it had not processed through their system that our stay had been extended so we could not get enter our room. So that was another trip downstairs to join the reception queue to try sort it… The breakfast was good, there was a selection of 4 natural fruit juices and the food never ran out and was always fresh. The swimming pool was small and they had a 1 hour slot booking system if you wanted to use it. The pool was crowded; there were people drinking beer in the pool and the water was a bit dirty and too warm. There weren’t enough sun loungers for everyone despite the booking system. They give you beach towels but make sure you know you will be charged if the towel is not returned to them. Checking out was a problem too. Our Uber was almost there to collect us and the hotel staff said they needed to check our room before we could leave, to see if we had consumed anything from the fridge in the room. I paid for the outstanding charges and I told them we hadn’t consumed anything and any issues please call, and I left. She gave me a look as I was leaving as if I was doing something wrong. Finally, I am still waiting for the reimbursement of the deposit I had to pay (500 reais) at check in - it’s now been 3 weeks. While we were there, I heard a couple at reception complaining about their car - the car park at the hotel was apparently full and the owner did not want his car to be parked elsewhere. Oh and lastly: I would say good evening to staff at the front door every time I walked past and NOT ONCE was I greeted in return.

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

We stayed here for one night as we flew into Rio quite late. It’s perfect for one night stays if you have an early/late flight. The rooms are quite basic but clean and quiet, the bed was comfortable. Breakfast was ok and there are snacks and a few sandwiches for sale if you want something quick to eat. The infinity pool is lovely. The hotel is a few minutes walk from Terminal 2, but it’s easier to catch the free shuttle bus. It goes every 20 minutes from Porte D on the upper floor of Terminal 2. A taxi into the city costs about 30 US dollars and can take ages because the traffic is often very bad.

ótima localização !!! ótimo atendimento em geral !!! restaurante ótimo !!! uma boa opção para fugir do caos e apreciar um local/bairro tranquilo e com linda vista. calçadão na orla ótimo para caminhada/esportes e apreciar a vista.