Hotels Near Praça Geraldo Costa Manso Junior in Rio de Janeiro

The reviews said that this hotel had good customer service. That is, of course, if you do not have to deal with receptionist Porfirio Fonte. My wife and I booked this hotel for two nights. We made the reservation over the phone and asked if we could do an early check-in. We were told to call the day of arrival to check if there were rooms available. We called and we were told to head to the hotel since there were rooms available for early check in. When we got to the hotel, receptionist Porfirio Fonte asked for the name in the reservation (it was under my wife’s). Without even looking at us, he told us that we needed to check in online and pointed at a QR code. Mind you, the reception was completely empty, but he did not want to help us (we were having problems with the internet connection). After we finished, he told us that there were no rooms available for early check in “for the rate we were paying.” We explained to him that we called the hotel, and we were told that there were rooms available. He did not want to hear it. He insisted that he did not have any rooms available at the price we were paying. However, he told us that if we wanted to upgrade, he will give us a room immidiately (basically, he was trying to push us to upgrade). I do not know if this is company policy. If it is, the hotel should put a warning when it offers different rates, for example: “if you choose the lowest room rate, we will look down on you and disrespect you.” I asked the receptionist for his name, and he ignored me completely. After the third time, he finally told me his name. He needed my ID, and even though I was standing right in front of him, he asked my wife for it. I complained to him and told him that he did not have to treat us like that. In a very threatening manner and practically yelling at me, he asked me “if I had a problem with him.” Once again, I tried to explain to him that we called the hotel, and we were told that there were rooms available. I understand that mistakes can be made and perhaps the person over the phone gave us the wrong information. All receptionist Porfirio Fonte needed to say was: “I am sorry, you were giving the wrong information, but I will try to get you a room as soon as one becomes available” (you know, Customer Service 101). But, I guess being professional was too much for him as he went on about our hotel rate. After much insistence, he finally told us that if a room becomes available before 2 pm (it was 11 am), he will give it to us. We asked him if he could call us to let us know, but he refused. Instead, he told us to call the hotel. At that point, and based on the way receptionist Porfirio Fonte treated us, my wife and I concluded that: (1) There is no way he is going to give us a room before 2 pm; and (2) He is going to give us the worst room he has. When we arrived at 2 pm, there was a long line at the reception. We had the opportunity to observe receptionist Porfirio Fonte in action. He did not ask any gues

I stayed here where my flight from Lisbon to Belo Horizonte was diverted to Rio de Janeiro due to the airport being closed due to the bad weather. So it was the airline TAP Portugal which arranged (and paid for) my stay here. And I really enjoyed it. The reception staff was really friendly, welcoming and helpful. My room had a nice view of mainly the hotel in front but also of the beach. It was clean, the beds were comfortable so just 10/10

Beautiful Hotel from room views and the the pool side and the garden beachfront so relaxing 🌅🌇 breakfast Is everything good.🥐🍳 wonderful stays disabled access ♿ toilet, elevator 🛗 so cool haha I was just confused the turnings round elevator abc number anyways on the the room.arw in circles too ☺️ probably it's the designs infrastructure is cute tallest building I love everything and would choose this hotel when comes to Rio de Janeiro don't skip to stay and experience this paranomic views,the hotel stuff are really nice the ladies ,the doorman and even the one helps our luggage the front parking lot big space taxis are outside ready to go.ooh the area is closer to leblon and far from Copacabana,I stay from the Centro when I book the hotel don't have clue how far this hotel from where I was so better check the map me or Google haha 😂 so you won't feel lost like me.its very Forest mountain 🏔️ sides and it's cooler it's difirent sides of town I guess the resort is very outstanding from the area Have a shotp,have good foods, actually don't need to go out if you come for relaxing 🌅 massage,beach eat chilling stay in the morning the sunrise 🌅 so beautiful birds chirping so calm 🦜🦜🦜🦜 it's perfect hotel for me the room have smart light or just a multi colored lights haha makes it more night so romantic ❤️⭐⭐⭐⭐⭐⭐⭐⭐❤️❤️❤️

The hotel has excellent quality, I need to highlight the service of the Sara garçon, very friendly, careful and always able to solve. The reception was also great! I will come back more times with my family.

The hotel follows the standard of comfort and excellence that is expected from an ibis. I closed the pool (because I was looking for a hotel in the center with a pool) when I arrived I was informed that the pool was of Novotel for a fee of 63 reals, which should be informed as well as the purchase of breakfast and parking. I looked again on the site to see where it was written and I didn't find it, I was very disappointed because I could have closed another hotel with a similar value. The team's care was wonderful, taking this disappointment we had a great stay.

I stayed in the hotel for the commitment I had because it was close. As it was one night only, I chose to book. The room was very dirty, sabble paper open in the pier, all dirty. 2 towels, 1 was acceptable and the other was completely swept and damaged. I put it on the floor because I had no courage to use it. The bed is horrible and noisy, and the dressers too. Have you seen a short shirt? Yes, it was so much to cover up to half the body and thinnerly impossible. I had nothing but that shirt to cover. Summary: I didn't sleep anything, super discomfortable. It's all about all the rooms, bad clothing. Coffee is half mouth, but in any case I've seen worse. The only positive point is that the reception official called ”D”. When we arrived at the hotel, we were surprised by the information that the system was out of the air and would take a little, then the same offered us 2 courtesy drinks for the event. The only thing I liked at the hotel, but you're only reserved in the last case if you don't want to get angry.

counter staff member was fantastic and checked us in once rooms were ready, car park is a big advantage and is off street secure., pool up top is flash area. nice rooms which for the budget level were great.

I was hosted in this hotel last weekend - 02 to 03/07/2022. I have contacted me, and Mrs Vanessa has answered me, she kept the forgotten pieces, and the next day she sent me for Sedex with great delight and sympathy, and I would like to congratulate her on the sensitivity and empathy shown by that person. All the staff very careful and efficient.

Super pleasant service, clean and very comfortable rooms. Congratulations to everyone involved!

Habitaciones muy cómodas, colchon nuevo,todo muy limpio, el barrio es muy tranquilo y seguro en frente al mar con vistas a río de janeiro.La piscina con vista a la ciudad.El desayuno con jugos naturales ,pao de queijo ,todo delicioso!!Volvería y recomiendo