Best Hotels in Rockaway, United States

Located in Morristown, Madison Hotel is in the suburbs, within a 5-minute walk of College of Saint Elizabeth and Fairleigh Dickinson University. This hotel is 17.2 mi (27.8 km) from Willowbrook Mall and 1.3 mi (2.2 km) from Drew University.Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional amenities at this Victorian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Grab a bite at Rods Steakhouse, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10 AM.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 10 meeting rooms. Free self parking is available onsite.Stay in one of 185 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

We're Bonvoy members because we like Westins. According to the Marriott corporate website, the Marriott brand and the Westin brand are both considered “Premium” Bonvoy properties. As such we expected a similar level of service to what we've received staying in Westin properties. Unfortunately this particular Marriott is a stunning disappointment. We arrived at the property for check-in to find there was no valet parking. They charge a parking fee of $15.00US, which they charged by default, even if you have no vehicle there. Several of our friends who arrived by taxi had been charged. They had to call back and get the charges removed. In addition, there was no staff at all to assist with baggage. Everyone had to haul their own. There was an exciting scavenger hunt to find a luggage cart whenever you needed one. The rooms are clean and present well. I appreciate that there are walk-in showers instead of tubs. I question the choice to use a vinyl composite flooring instead of carpet. The hard surface makes the room noisy, the floor cold, and has a very “Super 8” feel to it. As with the Westins, the beds are quite comfortable. We originally intended a 7 night stay, but due to reservation issues we opted to cut back to 5 nights. I've called the property a dozen times over the course of 14 months to reserve a hospitality suite for the week. The sales manager here is either incompetent, lazy or both. In that 14 month window she was unable to fulfill even this exceedingly basic request. She ignored every single one of Marriott's 5 core values and ruined a trip we've been planning for three years. Our first experience with the on-site dining elicited a mixed reaction. The food was better than expected, and our server was extremely accommodating. We had a table that ended up being 12 people (started with 6, expanded as additional people arrived). Some left and others took their spots. All told we were there about 2-1/2 hours. The hostess was quite cranky, apparently it was inconvenient for her that we were still buying drinks and chatting. She pointed out a few times that we couldn't stay long, as she had another group coming in. That struck us as odd, as she'd told us earlier that they don't take reservations. Even our server was getting annoyed with her, probably afraid she was ruining his tips. We found that breakfast service is short, closing by 9:30, and the staff member in charge of the lobby coffee was quite anxious to shut off the coffee machine Friday morning, even though several of us were gathered in the lobby chatting and...wait for it...drinking coffee. Apparently she was afraid the guests would avail themselves of...guest amenities? There was no coffee service at all on Saturday or Sunday mornings. Hotel tip: Anyone staying at a property Marriott considers “Premium” shouldn't have to order coffee delivered. The convention space is nice. It's smaller than most I've been to, and really too small for the convention we were attending. That

Here's the list: WiFi didn't work in our room - during the entire stay. We mentioned it to the guy at the front desk and were told ”sometimes we have issues in the rooms. Try it again when you get upstairs.” No solution, no asking if we wanted a different room. We went out and when we returned, there was a different guy at the desk. Mentioned it to him, and he asked if we had tried using the directions that were TAPED TO THE FRONT DESK. No, we had tried using the directions given to us with the keys when we checked in. They were DIFFERENT. We were able to get on WiFi in the lobby but then it still didn't work in our room with either login. There was only 1 elevator working the entire time - which had been the case when we stayed there SEVEN MONTHS ago. The pool was ”being repaired” so it wasn't open. It looked fine, but unavailable to guests. The next morning the TV in our room wasn't working and it also wasn't working in the main room where breakfast is eaten. And finally, the shower head had water coming out of only 1 of 3 possible places. Thankfully we were both tall enough to reach the shower head to adjust it a bit. Not sure what you do if you're 5'2.

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place