H501 Luxury Rooms

When we first arrived in Rome, it wasn’t clear where the apartment / room was, we rang the desk only for the man to hang up on us. We eventually worked out where it was and got to our room. A few times we went to speak to a receptionist and there was never anyone there, not the best when you’ve never been to Rome before and might need advice! The day before we were due to leave we spoke with the man on the desk (unsure of his name) and asked if he could book us a taxi for the following morning as we would be leaving early, around 4:45am, he asked us which airport we were going to, to which I showed him my booking details with the airport on. Today we were picked up by this ‘private taxi’ which cost us €65 with a tip (even though the taxi coming was only €40) and we got out.. bare in mind we have never been to Rome so had no clue which airport was which. We got to the airport and couldn’t find our flight, only to realise the taxi driver had took us to the wrong one! We then had to pay €55 euro for another taxi to the correct one! I emailed the hotel / apartment whatever you want to call it (it’s not the best) and told them of the mistake they made, and the response I received was disappointing, considering it was their fault as they had told the taxi driver which airport, even after me physically showing them my booking details with the right one on!! The second taxi we got was the normal ones all about the city and he said the private ones are not the best. So much for our ‘hotel’ accommodating us. I have emailed and asked for a refund for the wasted €65 but they are not taking responsibility! WOULD NOT RECOMMEND!!!