Top rated hotels in Rome

Hotel Porta Pia
3.9/514 Reviews
One of the worst and most disgusting hotels I have ever seen. DO NOT STAY HERE! When we arrived at the hotel, we couldn’t even get inside the front doors, we had to wait until someone left the building. Also, there was no wheelchair accessibility up the multiple steps. In addition, the hotel said they had a shuttle service but failed to tell us we would have to pay a driver cash instead of usually paying the hotel for the service like the other arrangements we had made in Spain and London. Then 3 of us and our luggage tried to squeeze in the tiny elevator up to the second floor but didn’t fit. When we finally got to the main desk, the man did not speak English and struggled to find our reservation that we made months in advance. Once he found, I say lightly, the reservation, he grabbed a key and showed us to room 15 which ALREADY HAD SOMEONE’S BELONGINGS IN IT! Not even noticing, my mother kept saying that people were already in this room. He apologized and got another set of keys and showed us room 16 which only had one bed when we made reservations for three people. He then grabbed another key and showed me to a different room, room 13. Once inside our separate rooms. We began noticing an abundance of issues (photos won’t upload on here but can be seen on Yelp). 1) the toilet seat handle broke right off. 2) there were multiple kids of BUGS flying, crawling around, and biting us! (Maybe even bed bugs i assume). 3) the toilet and the bidet were way too close together, even for someone like me that has small legs. 4) there were missing knobs on the bottom draws of the nightstands. 5) broken trash can. 6) the set into the bathroom was NOT marked properly and both my mom and dad tripped on the step sending their head almost into the bidet. 7) wall pepper was falling off everywhere 8) the batteries for the safe were missing in one room and 9) the safe was missing from the other room. Once we called our travel agent for help, she talked with the man’s son who argued that they have no problems and no bugs (clearly proven wrong by the photos and videos I took) and demanded that we at least pay for two nights even though we never unpacked and left three hours after being there because it was SO disgusting. DO NOT STAY HERE! It is unsafe and unsanitary. Don’t go through the haste of traveling all the way here to get bit by bugs, try to find another hotel, and get a refund from these people.

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