To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All reviews(66)
Positive reviews(36)
Reviews with photos/video(1)
Negative reviews(13)
Guest User
Double Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Very nice hotel. Impeccable service. Comfortable room. I recommend
Original TextTranslated by Google
Guest User
Double Room
Stayed in Feb 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Hotel located opposite the quays, and convenient for night walks.
Original TextTranslated by Google
Guest User
Double Room
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 28, 2024
Room is too small but OK
Original TextTranslated by Google
Guest User
Double Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Oct 8, 2024
2 nuits pour visite de la ville. Pas très loin du centre. Bien situé plutôt calme, chambre correcte avec literie confortable. petit déjeuner correcte, mais pas trop de choix
Translate
Guest User
Double Room
Stayed in Apr 2024
Couples
55 review
5.0/5
Outstanding
Posted on Apr 4, 2024
員工親切,房間乾淨,比其他的B&B大,特別是停車寬敞
Translate
Guest User
Double Room
Stayed in Aug 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Agréable.
Translate
Guest User
Double Room
Stayed in Feb 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 23, 2024
位置不錯出行方便 房間乾淨衞生
Translate
Shaochiduoyidian
Double Room
Stayed in Feb 2024
Solo travelers
13 review
4.0/5
Very Good
Posted on May 9, 2024
酒店還可以,早餐簡單
Translate
Guest User
Stayed in Oct 2024
Other
2.0/5
Posted on Oct 3, 2024
Beyond reception the hotel is tired with weird colour schemes it is quite depressing. Our room was very hot and the air conditioning did not work, only heating the room further. Was told by reception the AC was in fact turned off and they knew it was hot. Kept the window open all night and could really sleep because of the noise from the busy road outside. It gets worse… Early hours of the morning and it started raining. Short time after we heard dripping only to find the ceiling leaking rainwater. It was dripping on the bedside table and running down the wall. The hotel knew about this leak as there was existing staining to the ceiling and wall and the bedside table was swollen/blistered. It’s one thing for the ceiling to leak. It’s another to put guests in a room when you know the roof will leak if it rains. Appalling! To top it off, the toilet seat was loose. Caution was required with careful lowering in order to avoid the seat slipping sideways andcastrating me in the process. This was our third stay at B&B Hotels in France during a road trip this September. The first stay at B&B Epernay couldn’t be faulted - new, clean hotel with friendly staff. Second stay was at B&B Sete - filthy room/bathroom, tired hotel which felt more like a hostel. I complained to B&B HQ and was offered a complimentary stay which we used at this B&B hotel in Rouen. Did nothing to improve my opinion and underlined my suspicions. B&B Hotels are now owned by investment bankers Goldman Sachs. I suspect maintenance/cleaning budgets etc have been slashed to increase profitability in order to increase the value of the group in anticipation of a future sale. That’s what investment bankers do. At guests expense. My advice? Unless it’s a new B&B Hotel, probably avoid them. There are plenty of similar hotel brands that do it better.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 27, 2024
Simple, modern hotel within easy, level, walking distance to City Centre. Rooms comfortable and clean. Odd pattern in floor looks like Munch’s “Scream”. Small ensuite shower room with toiletries. Small details such as soft-closing doors and carpeted corridors reduce any noise. The only noise was from traffic, if the window was open. We were on 3rd floor but used the stairs because they were wide and shallow treads. There is a lift. The buffet breakfast was very good. Something for everyone, including vegans. The quality of ingredients was excellent and the choice better than in some 4* hotels. All staff were very efficient and friendly. They speak English. We enjoyed our stay there. Tips - There is a Carrefour Express round the corner on Rue Pasteur. Next to it is a very basic looking cafe, which serves surprisingly good simple meals. Staff helpful in both establishments. If you cross the main road outside the hotel, you are on the river. Walk along for 5 minutes to reach the Entrepot Food Court, which offers several different types of cuisine.
John C
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel was comfortable, clean, quiet and an easy walk to the main Cathedral in the centre of Rouen. Rouen was a stopover from the west coast of France to Calais. It was a bit tricky navigating in and out of Rouen but a good number of parking spaces at the hotel once there. Overall well worth the extra effort to see Rouen. Beds were very comfortable, shower great, TV large, decent size, and all clean. No tea and coffee making. Breakfast was generally good with standard French buffet. Staff helpful and friendly. Only small downsides were that some of the car parking spaces were smaller due to trees. Also the room card keys needed quite a few goes to open the door. Overall a very enjoyable stay.
Response from Property: Hello, We are delighted that you enjoyed your stay at the hotel. Our customers' satisfaction is our main concern and it's always a real pleasure to read comments like yours. We look forward to welcoming you to the B&B Rouen Centre Rive Droite for your next stay. Yours sincerely Pauline BASTIDE Operations Manager
Guest User
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 21, 2024
I've given this a 4 rating - it's not a 4 star hotel, but is very good for its type. It's a Travel lodge type 'budget' hotel, with good standards. I stayed 4 nights on a Leger holiday. The staff were welcoming, friendly and helpful. The rooms are fairly basic, not very large, but serve their purpose for sleeping and showering in. The décor wasn't particularly to my liking, but it was clean and comfortable. As a solo I had a big double bed. Those that were sharing a twin bedded room did say that the single beds were very narrow. The shower is very good - others have mentioned the step into it, but I solved this by dropping down the shower mat onto the floor to step down on to. Didn't find the actual shower particularly slippery, but there are no grab rails. The air con worked well, very adjustable, plus you can open a window. Breakfast was very good - cereal and muesli, hot food (scrambled egg and bacon), fresh fruits, bread and rolls, a toaster, a small selection of cold meats and cheeses, yogurts, croissants, cakes etc, plus hot drinks and fresh fruit juice. All buffet style. There are no evening meals apart from pizza ordered at the bar. Didn't try these, but others said they were tasty. The hotel is situated about 3 minutes walk from the Seine - from there it is a nice walk of about 10/15 minutes along the river to the edge of the main town - at your entry point you are in the old sector and market place where there are lots of lovely restaurants, cafes and bars. Then about another 5 minutes walk to the centre. Outside of the main entrance has been pedestrianised, so can't be used for drop offs. If you're on a coach it has to park about 100 yards away and you have to carry your cases, though our drivers offered to help anyone who might struggle. All in all, a very pleasant stay.
Guest User
Stayed in Jun 2024
Other
4.0/5
Very Good
Posted on Jun 12, 2024
Staff were extremely helpful and informative, nothing was too much trouble. The hotel I would say is of an average travel lodge style. The beds and pillows were comfortable with an open hanging/shelf area in corner of the room but, unfortunately, there was no drawer space. The towels were changed and the room cleaned on a daily basis but before this took place, the bathroom tended to be a little smelly. There was a seating area for breakfast and light snacks situated near the reception area . The establishment was sited near the university/student accommodation and within easy reach of the river Seine where a multitude of restaurants could be found. It took a good half hour to walk into the city from the hotel with several historic areas of interest. It seems to be in need of little updating and would recommend for short stays.
Guest User
Stayed in May 2024
Other
3.0/5
Posted on May 19, 2024
Typical commercial type hotel. Rooms are adequate, very compact, good hot shower, beds comfy. Superb breakfast. Only option for evening food was Pizza, so after a busy day you will have to go out to find a proper meal. Parking available although we did not use.
JA W
Stayed in May 2024
Travel with friends
2.0/5
Posted on May 8, 2024
Small, basic room that was hotter than Hades! The air con didn't work, in fact it heated the room! We did ask reception to sort it but no action was taken so we slept with the window open trying to ignore the noise of cars and trams and waking every few hours because we were too hot. I dread to think what it would be like in summer unless they sort that out. The beds are very narrow too. The shower is up a step with no grab rail which was rather scary and there was one thin towel each. Breakfast was okay. Best bit about the hotel is the location as it is right next to a tram stop and an easy walk into the centre but that didn't compensate for not sleeping properly.
Response from Property: Hello, I'm sorry your stay didn't go well. In fact you came on the first days of fine weather in Rouen but the hotel was still set to heating mode because the day before it was 5 degrees outside. The hotel has now switched to air conditioning and if you come back to sleep at the hotel, the problem you encountered during your last stay has been solved. Concerning the shower, it is 20 cm higher. We have adapted rooms with shower rails and a walk-in shower (PMR room), which you can request from reception beforehand. I remain at your disposal for any further information. Best regards,