Top 5-Star Hotels in Rusutsu

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

This time, I signed to South Wing on the tour I asked for at JAL. However, it was very inconvenient that the front desk on the South Wing side was not vacant and all procedures had to be done at the front desk of the North Wing. The bus departs and arrives on the north side, so it's better than the other side ... Some girls start meetings in the corridor at night because they are involved in a floor where high school students travel together. It's such a time when I have something to do at the front desk, but I told you on the phone because I can't help it. The large communal bath on the south side is an old facility without an open-air bath, so every time you go to the bath, you will have to walk a decent number of steps. It will be an exercise. Similarly, most of the restaurants are on the north side (hereinafter omitted, this time I used the massage in the hall as a couple, but my arms were quite well healed.

Nice stylish condo-styled hotel with full in room facilities (cooking, washing machines, dryer etc) which is really gd for long stay. Suites are big & spacious, awesomely clean & superd decor. Onsen is decent & gd for a quick dip but a little small if compared to noborebetsu ones. Ski area is outstanding with ample storage for ski gear. Truly ski in/ski out resort if u can ski wel as you can hit the slopes once you're all geared up. For beginner, u hv to carry your ski gear & walk down the slopes or walk indoor cutting thru the connected walkway to the main rusutsu hotel. Conclusion, will love to stay here again & for longer duration...😀

We stayed for a week at villa Rusutsu over the Christmas period. The cabins are located about 1.5km from the two main ski fields in Rusutsu, with free transfers provided in the morning, late afternoon and night. The villas themselves are charming cedar cabins, quite spacious, and with plenty of heating. Beds are comfortable, water temperature and pressure is great, and there is plenty of light. The only thing to be aware of is that the cabins are ”duplex-style”, ie, there is a common wall separating you from your neighbours. Sound travels *very* easily through the walls, so be aware of your noise at night, pack some ear plugs, and hopefully you are paired with similar travelers (e.g. families next to families, young people next to young people etc). In addition to the cabins, there is a main lodge and a sento (public bath). The bath is large, hot and lovely. Everything was always spotless, which is no mean feat with a small staff and snow everywhere! Breakfast is included in accommodation costs and is a small but delicious continental buffet and a hot choice of western or Japanese style food. You can also pre order dinners from the restaurants, which are Japanese style hot pots. These are large, and very delicious. Food on the whole was fantastic, and the bar is also reasonably priced. The highlight of Villa Rusutsu is the staff. Monique, Alex, Sherry, Ryoji-san and others are so friendly and helpful. Nothing was ever a problem for the staff, they were responsive and friendly, happy to provide tips and make restaurant bookings. It's really nice to feel you can rely staff to help you, and they really helped make the trip.

With a stay at this vacation home in Rusutsu, you'll be next to a golf course, within a 15-minute drive of Rusutsu Resort and Kyogoku Spring Water Village. This golf vacation home is 12 mi (19.3 km) from Lake Toya and 24 mi (38.7 km) from Niseko Mountain Resort Grand Hirafu.This smoke-free vacation home features snowboarding nearby, skiing lessons nearby, and ski rentals nearby. Recreational activities include ziplining nearby, hot springs nearby, and hiking/biking trails nearby.Featured amenities include luggage storage and laundry facilities. Free self parking is available onsite.Make yourself comfortable in this individually furnished vacation home, featuring a kitchen with a refrigerator and a stovetop. A Smart television with cable programming provides entertainment, while complimentary wireless internet access keeps you connected. A private bathroom with a shower/tub combination features a deep soaking tub and a hair dryer. Conveniences include a microwave and an electric kettle, and housekeeping is provided on request.

I can describe it with a perfect experience, the environment is good, clean, the room is fully furnished, the children like it very much.

With a stay at this villa in Rusutsu, you'll be within a 15-minute drive of Rusutsu Resort and Kyogoku Spring Water Village. This villa is 13.1 mi (21.1 km) from Lake Toya and 23.2 mi (37.3 km) from Niseko Mountain Resort Grand Hirafu.Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities.Make yourself comfortable in your villa. Complimentary wireless internet access is available to keep you connected. Conveniences include a washer/dryer and an iron/ironing board, and housekeeping is provided weekly.

Located in Rusutsu, Hupni is in a rural location, within a 15-minute drive of Rusutsu Resort and Kyogoku Spring Water Village. This vacation home is 12.1 mi (19.5 km) from Lake Toya and 23.9 mi (38.4 km) from Niseko Mountain Resort Grand Hirafu.This smoke-free vacation home features skiing lessons nearby, hiking/biking trails nearby, and snowshoeing nearby.Featured amenities include luggage storage, laundry facilities, and lockers. Free self parking is available onsite.Make yourself at home in one of the 5 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as microwaves and rice cookers.