The Midtowner Hotel, SureStay Collection by Best Western Reviews

Convenient location. Amenities lacking but who cares really?

Upsetting the amount people that are okay with sub par service

I caretake for a handicapped 68 year old and they put us on the 3rd floor and the elevator was broken. Found out thru talking with another local guest it's been broken for months. Anyway the best part. I moved the mini fridge to find a plug to charge fone all other didn't work and the only lamp in the room had a burnt out bulb. When I did, and I kid you not over 100 inch long cockroaches went running everywhere. Went to the front desk and asked for there assistance in finding another room somewhere else he said he would do that. When I asked for a refund he told me to go back to the sunset lit room almost dark and take a picture or the situation. So I did, and not familiar with area my patient and I spent the night in the car. Will never stay nor recommend this place to another. Before caretaking I was in the hospitality industry for 18years. I've only seen an infestation on that level in text books in culinary school. As for the way it was handled, total B.S. they should tear Roy's down and build a real hotel.

Unfriendly and not even ready for toiletries