Hotels Near Cathedral Our Lady of Nahuel Huapi in San Carlos De Bariloche

I got there at check in time. The Receptionist asked me to wait 20 minutes for them to clean my room. 40 minutes later, I’m starting to question whether they forgot about me. Reception reassures me that they haven’t forgotten. 1 hour later, someone hands me a key and tells me it’s upstairs, the last room on the left. My reservation was ”1 room with Large bed”. When I got to the room, there were ”10 small beds”. I go back to reception asking what’s going on and clearly they try to push this back on me explaining how their bunk beds are bigger than standard. O_o I start pulling out photos and descriptions, booking refs and what not clearly showing that I booked a room with a large bed. I even got photos of the large bed from the publications. They say they’ll get the manager. About 30 minutes later, the manager doesn’t have the heart to come out himself and the reception explains that it’s not their booking platform and anyway, there’s no room available. I explain the platform isn’t theirs but it’s their account and their publication and it is therefore their mistake but nothing to be done. So basically they’re the type of people making obscure publications with contradictive descriptions and if you’re not happy with getting something else, well too bad, you already paid and tough luck. Ask any locals and they’ll assure you this isn’t a simple honest mistake. It’s very deliberate but they’ll tell you with a smile that this never happens and it’s not their fault. If they could at least be responsible for their mistakes but no. Please don’t support this kind of behavior, there are better places in Bariloche with better prices. And finally our cards to open the dorm stopped working and we started getting locked out of our room…

Our tour company, unexpectedly and at the last minute, changed the time of our departure from 7:45 am to 6am. Unfortunately, the hotel’s breakfast starts at 7am, with no exception, not even a single cup of coffee. Strict policy with no consideration of a guest’s request or desire. We could accept this unfortunate policy had they not been making an exception for another group in plain view. The breakfast policy in general should be reviewed because the previous morning we came down to find the dining room roped off but with people inside, with no sign of a hostess. Inquiring at the front desk, we were told we needed to wait so we can give our name and number. After waiting a long time with no sign of anyone, a guest walked by us, bypassed the rope and proceeded to a table. We followed suit and the dining room filled with guests all removing the rope or going around it. The hostess finally emerged from the back. Overall, the hotel was comfortable. The views were spectacular (look beyond the construction in front). A couple of chairs anywhere outdoors would have been greatly appreciated to take in the view and breathe the fresh air. We loved Patagonia but these minor breakfast “policy” issues were disappointing.

It is a hotel with a good price-product ratio, efficient, comfortable and with a very good view of the lake.The staff is very friendly, the amenities are adequate and it is also quite quiet, you can hear the wild animals.There is plenty of space to store or park vehicles.

Accommodation type individual apartments, with small kitchen, bathroom and the best: radiant slab-type heated floors. As it is about 15 km from Bariloche, you can rent a car or call remises (taxi). Attention, if you rent a car, do not drink. There are 3 police stations on the way and I was stopped for a breathalyzer. As I already knew and hadn't drunk, it was fine.