Hotels Near Macy's Backstage in San Francisco

The service is very good, people are very warm, very clean and comfortable, the location is super good, the only thing that is inconvenient is that the street to the right is indeed a lot of tramps, but it can be understood. .

good good goodgoodgoodgoodgoodgoodgoodgoodgoodgood good

The interior is elegantly decorated. The room is fully equipped. However, there is no electric kettle, only a coffee machine. If you need hot water, you need to go to the front desk. The location is excellent, and it is convenient to take BART or bus. The breakfast is relatively monotonous, but the taste is OK (all sweets), and there are fruits and yogurt, which can fill your stomach.

Well located if you are down to San Francisco only for a couple of days. Unfortunately the noise from the street (homeless was the main problem not quite safer if you are walking after the sunset) was very loud during the night. They tried to overcharge me with the resort fee that i have been paid already during my reservation with booking.com but of course on your arrival they don't double your reservation but they automatically try to charge you this extra. Please make sure that you check your bank account the day of your check out so the problem can be fixed in person. Our stay after all was ok. Not too bad for only 3 days.

Good location, restaurants nearby. Room is clean. Only thing that needs to be upgraded is coffee machine which is bit outdated. Food & beverage on main lobby is good and affordable, had a pepperoni pizza which was so good. Would book again when in SF

I stayed 3 nights in a female room, beds in a capsule style, a spacious and quiet room, a big locker, and it covered my bag, common bag and jacket. In every floor they have a lounge with TV, microwave, freezer, coffee and tea. The location is excellent, close to the market, public transport and tourist points at 20 minutes walk. I love and recommend!

This is a highly recommended honeymoon destination. First of all, they gave us a free upgrade and gave us a view of only the top floor. Cabana is located on the lower floor of the hotel bar, so there was a bit of noise until 10pm, but other than that, everything was good. Everything was good and I definitely want to visit again.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

During our recent stay at The Bay Room (May, 2024), Zachariah, truly went above and beyond to ensure our comfort. He provided a baby crib for our newborn and made sure my family had everything we needed. He even took the time to personally give us a tour of the establishment and provided a map of recommended local locations to visit. The Bay Room was perfect, offering amazing views of Alcatraz, the Bay Bridge, and downtown San Francisco. This room is ideal for families with children or for a romantic night with your partner. The fireplace with an eco-friendly log adds a cozy touch. Zachariah’s exceptional service made our stay unforgettable. The establishment's commitment to guest comfort and satisfaction is evident. Highly recommended! 10/10!

Near the Berkeley Marina, the entire hotel complex is very large. The rooms are large enough, clean and tidy. There are ice machines and drink machines on each floor. The surrounding environment is excellent. Sunrise and sunset, walk on the seaside, enjoy! It is not recommended to include breakfast. I feel that the breakfast coupon is an inducement for guests to spend money. They also have to pay tax and tips. It is really not cheap. Of course, the restaurant environment is still very good, except for the enjoyment type.