Hotels Near Truhlsen-Marmor Museum of the Eye in San Francisco

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

Convenient location, however if taking BART , walking from Powell station to hotel is an upslope. We had 3 luggage with us, even that it's a short walk, can be challenging. Food from bin480 is pretty good, we used our daily $30 credit there.

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

On the description it says the hotel opened in 2023, but it was actually an another hotel with another name before. It doesn't look new at all, it is rather in poor condition and outdated, only bathroom seem to have been partially remodeled. Aircondition doesn't work properly, and is very loud when heating up the room. Looks shabby inside too. Room was cold at night and doesn't get the desired set temperature. No a 4 star hotel, more like 3 stars. Service was good though and friendly receptionist.

The staff are friendly and mostly can speak cantonese. The location was alright, difficult to find on the first day. Parking in SF is generally expensive. Room was dusty and the sofa give me rashes. However, the walk from Powell Station has a street of homeless people which I feel unsafe for ladies and young kids.

Very nice new hotel with very nice well decorated rooms. Ideal location to stay in San Francisco close to all transport. Too bad there are additional taxes (fees) which increase the price of hotel nights

We loved everything about our stay. Starting with the warm greeting, the fabulous service, the amazing accommodations and the incredible views. We can’t wait to come back for another visit. If you need to recharge your batteries I highly recommend this location.

This place is beautiful located right on the water on the other side of the San Francisco bay. Not only is there a beautiful view of the city. But you can also see the Bay bridge and the Golden gate bridge very clearly. The hotel itself has been updated It was very clean, our room was comfortable and it is affordable. I would recommend a room with a view of the bay. There is a great aquatic park that the hotel is connected to which makes for beautiful walks and gorgeous sunsets I would definitely recommend a stay here.

The hotel booked for the driver, the hotel facilities are OK, worthy of this price, free parking, the price is cheap in this area, and breakfast is included.