Hotels Near Amtrak Pacific Surfliner in San Juan Capistrano

Came to this particular hotel for business. Not sure what to expect as I know this part of Orange County is pretty barren. But ended up being pretty satisfied during my stay. Although, the way to get to the hotel is a little confusing the hotel itself is pretty nice. The rooms are nice, along with the beds being pretty comfy. The staff at this property at really something. From the team at the Front Desk including Logan, Walter & Rafael to the team at the Rooftop bar including Lisa & Cheryl this hotel is awesome. I will definitely be sure to stop by here again for business needs.

The meal was very good. It is convenient to go sightseeing. The customer service at the front desk was well serviced. This is an unpretentious hotel with a swimming pool.

Due to the emergency evacuation from the wildfire, I booked it on Ctrip, and I was able to move in before 3 o'clock. During the epidemic, the room was cleaned and sealed, and when it was disinfected with alcohol, it felt that it was disinfected before cleaning, and it could smell on the remote control. There are Starbucks in the surrounding area, a mall not far away, and a supermarket. There is in&out on the opposite side of Highway 5. Obviously the surrounding area is a good area. Parking is free.

When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

The facilities are very old, the toilet is filled with water manually intermittently, and the refrigerator makes a loud noise. The room is not soundproof. It's close to the beach and not far from restaurants and shopping streets. The location is good.