Hotels Near Christmas In The Park in Santa Clara County

I stayed at the same hotel for the second time three years after the epidemic, but the name was changed and the service was even better. In the heart of San Jose, next to the University of San Jose. Breakfast was very good.

A new and nice hotel you will love it! we are very happy to meet the staff Leanne , she is so professional , friendly and helpful and make us feel like home! Highly recommended!

Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.

My office is very close by so this is the preferred hotel when we come into the office. I've stayed at AC Brand hotels a few times and like them. This hotel was great. Front desk staff extremely nice and helpful! Great lobby bar with a very talented mixologist, was not expecting that in a hotel bar! Breakfast was included in my rate and was super healthy and very tasty. Choice of a healthy egg entree with a breakfast buffet filled with healthy options including yogurt, fruit, juices and whole grain breads. My room was super spacious with a king size bed and a large banquette type couch. A nice desk area with lots of light. My bathroom was a completely closed space, but a colleague had a completely open bathroom with frosted shower and toilet doors which I thought was strange and probably not the best if traveling with kids or with family. I was on the freeway side of the building and was not bothered by the noise of the road, but another colleague was, so if you are sensitive to noise, ask for a room on the other side of the building. Thanks for a great stay! Will be happy to come back.

We went to see the 49 ers preseason game and my husband booked this room. Although we checked in pretty late and when we got to our room there were two ants in the bathroom by the shower tub, I told my husband and he said babe let’s go get something to eat so we left and went to get pizza and wings, when we got back we were eating and went took a shower fell asleep. My husband woke up at 6 am a turn the light on and wakes me up to tell me that the table is covered in ants and our food and clothes omg I was so pist off and called down to the front desk the lady said her manager was not there and to call back Monday. My husband was taking a shower and I told hi. He went down stairs to the front desk and told the lady about our room being infested with ants , she basically told him manger was not there so he got pist and told the lady look your telling me i have to wait in the room that’s infested with ants until 12 noon I don’t think so, she gave him a different room and said we’ll you’ll have to talk to the manager on Monday he said she was rude . We were able to get a different room and went to eat breakfast which was excellent and after that we went swimming in the pool it was very nice .overall, the hotels is a very nice quiet place we will definitely stay there again , but we will talk to the manager about our situation

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

We live in the Bay Area and have driven through Saratoga a million times (I even went to pre-school there a million years ago). As we started to ease out of the pandemic (or hopefully ease out) we wanted a 'staycation' so we could pickup wine from a nearby winery without having to drive far, enjoy a neighborhood we don't spend much time in, and visit Hakone gardens. The hotel has recently been updated, and everything was very refreshed. Service was delightful. The hotel was extremely clean. The location - right on the creek - was peaceful and idyllic. The bar was open that evening which was a nice extra, and there was an espresso rickshaw in the parking lot on Sunday morning. We accidentally left an item behind, and they reached out to us to let us know. Another great example of great service. Would cheerfully stay again.

Parking is very convenient and there are many parking spaces. The surrounding environment of the hotel is good, the rooms are spacious, there is a bar in the lobby on the first floor, and there will be performances. Dining is also special. recommend!

This is the worst of my experience in any of the properties by Marriott so far. I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel ... 1) When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins. 2) There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can't sleep. It took them 2 nights to fix the issue. 3) WORST ONE -- I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn't provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like-- when did u came, whom u complained for room cleaning, why can't u ask the people cleaning rooms to clean ur room etc etc .. I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing. I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also. The guests in hotel are getting treated on the basis of their race... Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen.. Finally trash in the kitchen started smelling badly in entire room. 4) Free Breakfast: they have minimal items on the name of breakfast, and they don't have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don't know ... I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don't have any such provisions, if you have issues don't eat them. Here are some pics of the room , which states they didn't feel responsibility to clean kitchen, bathroom, change towels etc ..

Truly one of the best staycations we’ve ever had! Had a two-night stay for my son’s 6th birthday. Friendly and very attentive staff. Check-in experience was smooth and easy, and the first few employees we spoke to greeted our son a happy birthday. We booked a 2-queen bedroom, which was located on the first floor with a pool view. Walked in to the biggest surprise for my son, who received a sweet treat, birthday card, and decor in our room! His reaction was absolutely priceless. He had shared that the Westin Palo Alto was by far his favorite hotel after that. The beds were like clouds. Room and bathroom was clean. The birthday celebrant requested room service for dinner, so we ordered dinner twice through the online Bonvoy app. The employee who delivered our food on both nights was very friendly. He asked us if we were enjoying our stay, if we needed anything, and if our son enjoyed his birthday surprise! It’s like the whole staff knew about it, which made it quite special. Hotel food was delicious and portions were generous! They also offer a nightly turn down service with bedtime treats located in the lobby. Location is great as it’s walking distance from Town & Country Village, filled with shops and restaurants. I have nothing negative to say about this property. A huge shout out to Leslie and the amazing staff at Westin Palo Alto. Truly a great team. Per their hand-written message on our son’s birthday card, their goal was to make our special trip as memorable as possible. They did just that and more. Fantastic property. We’ll be back!