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Top rated hotels in Santiago

Searching for hotels near Strip Center Colón-Vespucio? Compare room rates and reviews to find your ideal stay.
Abba Presidente Suites Santiago
4.2/563 Reviews
We were in Santiago to meet new relatives who live there. For us, the location of the abba Presidential suites was perfect. We speak little Spanish but their front desk staff is bilingual so there was no problem for us. We were easily accommodated with early check-in for a dollars more, but that included their breakfast buffet which was perfect after the flights in from California. We went to the buffet a few times during our ten days there. They also serve dinner. The room was large, sunny, and very clean. The housekeeping was available daily if we wanted it, and very flexible with timing. The room has a safe, a kitchenette and plenty of sitting area to see friends and relatives, watch TV etc. While they provide an insta pot to boil water, there was no coffee or tea, sugar etc. we could have used a dishtowel and garbage can liners for wet trash. We know for next time. We will definitely be returning.
Icon Hotel
4.5/5128 Reviews
My husband and I stayed in an executive room for 5 nights in January-February 2020 while holidaying around South America. Positives: - a massive fresh, clean and modern room with nice views - good breakfast buffet - good wifi - friendly staff, except for the breakfast staff who were a bit aloof. - within walking distance to the metro station. We Ubered a lot, and this worked fine. (Taxi drivers, however, struggled, to locate the hotel for some reason.) - a nice cocktail bar on the rooftop. Negatives: - we had repeated issues with lack of hot water in the shower. Not acceptable. - we had to ask four times to get our laundry picked up. - no room service for breakfast, lunch or dinner. We were travelling for 3 months and sometimes you're just too tired to venture out for food. Had this been a business trip, I'd had been absolutely appalled as I tend to have room service dinner so as to get a moment's rest and solitude. Simply inexcusable not to provide this service. - music from the cocktail bar carried into our room one night, necessitating earplugs (we were on the highest floor). - the cocktail bar is, understandably, very popular with locals. While I fully support the hotel also providing a space for locals, there should have been some tables (as well as sun loungers during the day) exclusively reserved for paying hotel guests, because it was quite difficult to grab a spot in the relatively small area both during the day and evening. (The hotel appeared to sell daytime pool passes to non-guests.) - about to check out, we called the concierge to ask someone to help us and come pick up our luggage. To our surprise, they informed us that this service was not provided (?!) and that they'd had to ask for permission from someone higher up to send someone to help us. I thought it was a joke at first, it sounded so absurd. When we checked in, there was a bellboy who automatically took all our luggage so making a big show about providing this when checking out was just very odd. All in all, however, a solid four-star hotel.
Novotel Santiago Las Condes
4.3/5106 Reviews
We didn't get the housekeeping service in all our stay. We have the ”cleaning room” doorhanger hanging in our door, and nothing. We had to request for fresh new towels severals times (more than 7) and nothing.. We had to go down to get them. No new soap, no new shampoo or conditioner. We request room service the first day we arrived, the empty dishes stay outside in the aisle for more than 8hrs. And when we arrived, the front office lady that recieved us, was cero gentle. She could help us solve our problemas. She only wanted to charge us in Pesos Chilenos PLUS adding the TAX, because her POS couldnt recognize our card.
Ibis Santiago Las Condes Manquehue
3.9/589 Reviews
all most very clean hotel thanks to all workers to serving well for 11 days thanks to all the lady's who clean very good my room and the people who lock after me in the restaurant. very nice . and excellent food .
Stay by Time
3.7/52 Reviews
The hotel is located just a few minutes from the Costanera Center and the metro. + excellent WIFI signal + very good sleep quality, beds and cottons 10 points. + very good breakfast and lunch. + Excellent attention of all the staff of the hotel Why is it not suitable for demanding travelers? - One of the bathrooms broke and 30 days later wasn't fitted. - On January 2, the Gymnasium had the only two walkers out of service, on February 12 they still not worked. - Old and noisy refrigerator, lost water, they didn't solve it. - The water of the ice pool - The second room without TV. - Televisions without SMART. - There is a lot of disorganization of breakfast and lunch services. The hotel is very comfortable and very comfortable. In short, I thank the staff, recommending the renovation of small things that can make the stay more pleasant.
Norus Las Condes
4.3/533 Reviews
A sua boa localização permite acesso fácil a facilidades: Mercadinho, metrô, shopping e restaurantes. Foi o que sobrou – sua localização. Chegamos numa madrugada de sábado e recebemos as chaves na portaria do prédio sem problemas. Entretanto, encontrarmos um apto descuidado, desgastado pelo tempo, com cortinas e colchão surrados, ralos parcialmente entupidos, mecanismo do cofre com defeito e geladeira sem funcionar – calefação apenas na sala – aquecia também o quarto desde que a porta ficasse aberta, lógico. A infraestrutura é limitada – Disponível precariamente aos sábados e não funcionam aos domingos. Assim, somente na segunda-feira conseguiram resolver a questão do cofre, graças a única atendente que se empenhou para resolver os problemas – Depois, trocaram a geladeira, seguindo a recomendação do técnico que, no sábado, desistira de consertá-la e ele mesmo recomendara a troca. A comunicação com a administração é feita apenas por texto WhatsApp, sem qualquer iniciativa para oferecer um bom serviço - como se estivessem fazendo um favor. Não havia interfone no apto – qualquer problema com o celular do hóspede, causaria falha de comunicação. Também, não havia dicas e nem orientações dos serviços disponíveis nas redondezas. A limpeza não é um primor e em razão de pequena marca de um sabonete colorido (laranja) na toalha, erradamente confundida com maquiagem, recebemos, já no aeroporto, mensagens da Norus, sem identificação pessoal, cobrando (?) por uma mancha de maquiagem na toalha, insistindo que “maquiagem não sai” – sem sequer terem tentado sua remoção com uma simples lavagem - Isso, só isso. Fica agora a dúvida sobre a qualidade da lavanderia usada. Minha mulher retoca maquiagem com lenço de papel tipo Kleenex, levados de casa e eu não uso maquiagem e nem protetor solar, até deveria, mas não uso. Uma marquinha de sabão colorido ao pousá-lo sobre a toalha. Não recusaríamos o ressarcimento de eventuais danos causados, se efetivamente causados, ainda mais de valores tão irrisórios. Ninguém sai de seu conforto de casa, numa época de restrições de pandemia, a custos elevados de hospedagem, câmbio e passagens aéreas para se aborrecer por coisas tão insignificantes. Ao contrário, esperávamos sim, que se desculpassem pelo tempo que perdemos para lidar com as más condições do apto oferecido e talvez até relevado o desconforto, mas ao contrário, recebemos uma comunicação desnecessária e deselegante. Santiago vale a visita sempre e oferece excelentes opções de hospedagem com melhores diárias e atendimento mais profissional.

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