Hotels Near Casa de Francia in Santo Domingo

From the moment I planned this birthday getaway with this hotel. It has been nothing but EXCELLENT SERVICE. My group had 14 rooms, and ALL rooms were 150% clean. The front desk, bell man, and of course the HOUSEKEEPING department were giving great customer service. I was very impressed with the breakfast restaurant, especially Maria. I love this hotel. I give this hotel 10 stars. The pool area and food was EXCELLENT. IF you are ever in Santo Domingo. Please don't hesitate and make your reservation with this hotel. Great rates, great location, and GREAT STAFF. BOOK NOW!!!

Short vacation- 1st time in DR with my daughter. Loved the rooms, cleanliness, food, amenities (bath soaps etc were delightful). Good access to taxis- a must to get around. Did not attempt crossing the road in front; really wanted to go to the seaside- but that’s for next time 😊 Dined in most days- prices excellent (was not expecting room service to be so affordable in such a great looking hotel) Staff very professional. Did not feel hounded for tips at all, contrary to reports given elsewhere. Customer service was excellent- rapid responses to every issue we had (our phone wasn’t working on day 1, and we had to change rooms later bc thermostat needed to be fixed- was too cold🥶😅) I was genuinely shocked and pleased at how fast they responded and how sorry they were for the minor inconveniences. Bellmen Pablo and Alfredo 😘😘; they took care of us from start to finish. They made me forget I was in a foreign country, instead I felt like I was home. I truly wish them God’s blessings and hope they are there next time we visit! Santo Domingo very quickly became a favorite place of ours to visit. Renaissance Hotel made sure of that! Thank you all for your hard work- it is truly appreciated!

It's really close to the sea, the room is OK, the breakfast is OK, the front desk is friendly, and they help me get a taxi every time I go out

I would definitely consider staying at this property during my next trip to Santo Domingo. The property itself is beautiful and well-maintained. The staff is very nice. And also the pool is a great place to hang out. One of the better Radisson properties I have ever been to. A very good value. One thing to keep in mind: the breakfast is not free although at a lot of other hotels at this quality breakfast is free. It cost about $15 per person. My suggestion would be to look elsewhere. But other than that, it’s a fantastic place and great staff.

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

The Intercontinental in Santo Domingo provided not only the best location for business, pleasure and shopping, but the customer service is simply exceptional. I stayed for over 10 days on business and personal matters. Enjoyed the gym and the pool overlooking the city, the flawless rooms …and the best sushi bar in the city. The desserts at the restaurant are memorable. Special thanks to the employees at the desk who helped me and went out of the way when I lost my laptop charger (so profesional) and to the helpful limo driver Sr. Norberto. I have stayed at the Intercontinental in São Paulo and San Pedro Sula and they are also excellent. The experience in Santo Domingo was the best. Highly recommended!

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

It had been over 5 years since my last visit and now will be returning frequently and back to only this hotel. The services were all excellent. From the moment I needed to chat while delayed and was in need of urgent services prior to check-in, to my 1am check-in, room services, restaurant dining with local colleagues, on-site pre-trip covid testing services, everything that I wanted and needed was made available and with a smile. Everyone is so pleasant and courteous. Love the staff and services here - the rooms were very clean and comfortable as well of course. Oh and I left something in my room which I realized after returning home and it was found by housekeeping and mailed to my house! THANK YOU TEAM JW MARRIOTT SANTO DOMINGO!!!

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.