No.360-1 Yingbin Road, Jiyang District, Sanya, Hainan, ChinaView Hotel Details
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Hyatt Place Sanya City Center Guest Reviews
4.6/5
Very Good
4635 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4635)
Positive reviews(4519)
Reviews with photos/video(1036)
Delicious breakfast(543)
Friendly front desk staff(454)
Great swimming pool(288)
Perfect for business trips(127)
Located downtown(127)
Stayed multiple times(62)
Loved the night views(56)
Easy to call taxis(45)
Negative reviews(116)
Sophie
Specialty King Bed
Stayed in Apr 2024
Couples
2 review
3.2/5
Posted on May 27, 2024
We stayed at the hotel at the end of April. Although they declared that the deposit would be refunded as soon as one checked out, the deposit of 1000¥ has not been refunded to date. I asked them to check if the transaction was processed successfully, but I have received no response. I didn’t expect this from such a big hotel like Hyatt. Really disappointed!!
Response from Property: Dear guests,Thank you very much for staying at Hyatt Place Sanya City Center and for giving us feedback。Couldn't give you a perfect stay,Please accept our sincerest apologiesWe have been committed to providing every guest with the warmth of "Jia" and attach great importance to the experience of every guest, we will also feedback to the relevant departments about the stay, actively improve and improve, and strengthen the service training of the staff, enhance the service awareness of the staff. The hotel lobby is located on the 23rd floor of the city center, the guest rooms are located on the 25th floor and begin to spiral up, the whole room type is over the floor 360° full floor-to-ceiling windows, and it also has a 36-story Internet celebrity high-altitude constant temperature swimming pool. We sincerely hope that in the near future, we will have the opportunity to provide you with better and better services to make up for this shortcoming. Have a great day
Laura丽每
Guestroom (2 Beds)
Stayed in Aug 2023
Family
12 review
5.0/5
Outstanding
Posted on Aug 12, 2023
Great and professional staff!
Fast check in, clean room and an amazing view from the window!
Love it!
YLT
Specialty King Bed
Stayed in Jul 2023
Couples
11 review
4.2/5
Very Good
Posted on Jul 13, 2023
Will have expected more from a Hyatt hotel as there are smokers seen quite frequently in the main lobby.
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
King Bed
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 19, 2023
I stayed at the Hyatt Place Sanya City Center for 3 nights and it was an absolute delight! Upon entering, the check in process was smooth and professional, however do be mindful that a security deposit of 1000 yuan will have to be made and then returned after your check out. The staff was incredibly helpful and even spoke English. The Breakfast Buffet was a mixture of both Western and Chinese Cuisine and had a vast variety of options so you will never leave hungry. The room was spotlessly clean and cleaning was done everyday immaculately. We truly enjoyed the room's view of the city that showed both nature and the beautiful city lights that came alive at night time. I would highly recommend you check this hotel out as you wont be disappointed. I would be happy to return again very soon.
funfun
Studio (2 Beds)
Stayed in Sep 2023
Family
5 review
4.0/5
Very Good
Posted on Sep 21, 2023
Only 1 restaurant in the hotel does not operate for dinner. I was planned to have a dining in the hotel during my stay. But when I was at restaurant entry from outside, i was told that it was not operated. This is quite disappointing.
Response from Property: Dear guests, thank you very much for staying at Hyatt Place Sanya Center,We sincerely apologize for not bringing you a perfect stay!Please believe that we have been committed to providing the warmth of "Jia" for every guest and attach great importance to the experience of every guest.We will also timely feedback your questions to the relevant departments, actively improve and continuously improve, and strengthen the optimization of hotel supporting facilities and services.
Guest User
Guestroom (2 Beds)
Stayed in Feb 2023
Business travelers
13 review
4.7/5
Amazing
Posted on Feb 28, 2023
That's my second time staying at this hotel. Enjoyed it as previously. Good service, very comfortable beds, top clean room, nice breakfast. The hotel is not at the seaside, but the location is good for business travellers as it is in the center of Sanya CBD district.
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Joanna Peh
King Bed
Stayed in Feb 2023
Business travelers
6 review
3.2/5
Posted on Feb 17, 2023
Last minute booking to stay in this hotel. Room is comfortable but lack of dining choice. Only one restaurant is open.
Breakfast spread is great.
Response from Property: Dear guests, thank you very much for your recognition of our hotel and staff. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to ensure a comfortable and hygienic check-in environment and continuously improve more considerate services. You can contact us at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
RachaelWorldwide
King Bed
Stayed in Jan 2023
Solo travelers
8 review
3.7/5
Posted on Jan 19, 2023
This is a great location if you want to explore the city. The room was big and spacious. The breakfast was a good mix of Chinese and Western. The carpet on the third floor had a bad smell that was quite strong. I would recommend this hotel to someone looking for easy access to the city
Response from Property: Dear guests, thank you very much for your recognition of our hotel. The hotel adopts a simple and fashionable design style as a whole to provide you with a comfortable rest environment. Through the panoramic floor-to-ceiling glass windows, you can overlook the city, mountains, rivers and seas of Sanya, and experience a very different trip to Sanya. The hotel will continue to guarantee a comfortable and hygienic check-in environment and considerate service. You are welcome to stay again for an experience. You can contact the hotel at any time for any check-in related needs. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Lawrence
King Bed
Stayed in Apr 2023
Business travelers
1 review
3.2/5
Posted on Apr 16, 2023
Spacious room with good design for stretching.
Denis
Guestroom (2 Beds)
Stayed in Feb 2022
Other
44 review
4.7/5
Amazing
Posted on Feb 3, 2022
Good location. Fresh facilities. Spacious and new rooms. Have a gym and a swimming pool on the rooftop.
Response from Property: Dear guest, thank you very much for your advice. Our hotel is located in the city center of Sanya with convenient transportation. We will continue to ensure a comfortable and healthy check in environment and considerate service. Thank you again for your affirmation of the hotel, wish you a pleasant journey!
Mohammed ALAKHALI
Queen Room With Sea View
Stayed in Jan 2023
Couples
8 review
5.0/5
Outstanding
Posted on Feb 1, 2023
Amazing hotel 🤩❤️
Nice service and clean
Guest User
Queen Room With Sea View
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 27, 2023
Thanks for hedy 🌹
FT
King Bed
Stayed in Jan 2022
Travel with friends
7 review
4.7/5
Amazing
Posted on Jan 25, 2022
Stayed here just for a night I was pleasantly surprised. Great value for money.
Response from Property: Dear guests, thank you very much for your advice. Our hotel is located in the city center of Sanya with convenient transportation. We will continue to ensure a comfortable and healthy check in environment and considerate service. Thank you again for your affirmation of the hotel, wish you a pleasant journey!
Stephan
Queen Suite With Sea View
Stayed in Dec 2021
Couples
4 review
4.5/5
Great
Posted on Jan 2, 2022
Good hotel, quite new. Quiet, spacy rooms.
Response from Property: Dear guests, thank you for your advice on our hotel. Our hotel is located in the city center of Sanya with convenient transportation. And our hotel will improve the service and continue to ensure a comfortable and healthy living environment. Thank you again for your affirmation of the hotel, look forward for your coming again, have a nice trip!