Courtyard by Marriott Sapporo Reviews

Hotel Courtyard by Marriott Sapporo in Hokkaido has a huge parking lot, ensuring there's enough space for you to park your vehicle. Being a new hotel, its facilities are all very new and clean. If there's a chance, I'll definitely recommend it to my friends.

Wow talk about a disappointing stay - probably one of the most disappointing stays I've ever had in a Marriott hotel. TDLR: - Front desk prioritizes weird operation procedures over customers by not letting friends with different rooms check-in separately and also lack of care on disgusting and unhygienic room. - Bedsheets were unhygienic (another tldr: there was a HUGE blood stain on the sheets - warning, it's gross) - Hospitality service was not up to par at ALL. Firstly, when we checked in, there were two receptions at the counter, one was helping us and another helping my friends that we were travelling with. Our front desk asked whether we were all travelling together, so I said yes. She then said, “you can all check in together then” in which I replied “we have different bookings, different rooms”. She continued to tell us to check in together so I complied. The front desk that was helping our friends were clearly new and there were some complications with their booking. This whole time I was waiting for my friends to continue their check-in, while the front desk that helped us in the beginning was simply typing away at her computer. After 30 minutes, my friends were finally done and were able to go to their room…turns out we haven’t been checked in yet and the front desk had to now do ours. Which was another 10-15 minutes, while we could’ve already checked in if our original lady had helped us. Most ridiculous part was, our original front desk started helping other people check in while we were waiting for our friends to finish…. What kind of operations procedure is this to make the customers wait without reason and to help others first? Our friends and I weren’t even on the same floor or given rooms next to each other…so why did we wait? Finally, when we got into the room. As we were going to bed, we noticed a huge dried blood stain on the sheets near the pillow. The stain was under the covers and under a thin lining on top of the bed. Pic attached - t’s honestly quite hard to miss. As it was already 2am we decided to lay a towel on it and sleep instead because we knew it’d take a long time for housekeeping to come and we were already tired and in PJs. So next morning we told the front desk and the first and only response was to help us change the bed sheets. Didn’t offer for us to change rooms. Fine. We were in a hurry to go out, we left it at that. When we came back, I made it a point to tell the reception again about how unhygienic that was finding blood on our bed, and considering this is a relatively new hotel (well new or not) this is a pretty grave mistake and not to mention GROSS and super UNHYGIENIC. The front desk gave the same “we’re so sorry. This shouldn’t happen. I’ll make sure to tell housekeeping this doesn’t happen again. I’m sure they’ve changed your bedsheets since.” Nothing else. Didn’t offer to check whether it HAS been changed or not. And after I went back to the room, I realized the front desk guy didn’t even ask me for my room number??? So how much did he actually care about the situation!??! And guess what? They literally only changed the bedsheets and nothing else. Not even the pillow cases (I know because I had previously put a 1-time pillow case cover on my pillow and it was still there when I returned) Honestly. I’ve always enjoyed and usually pick Marriott hotels as I’m also a Bonvoy member but this is a seriously upsetting and disappointing stay. Dried blood bedsheets are something that’s so disgusting that even some motels are better than this. Also the lack of care of the customer in the service makes this 100000x more disappointing.

A new hotel in Sapporo by ING. Not locate in the most central part but walking distance to all the dinings

1. ** design, there is a door to the next room, the sound can be heard almost without attenuation. What is frustrating is that I didn't find this problem until the last night, I thought it was the sound in the corridor before. 2. The sheets and mattresses are stained. Their housekeeping expressed great apologies and could not understand their companions' negligence. 3. The front desk English needs to be improved. Since the hotel claims to have English service, the front desk can't say that they only know a little English. There will be no embarrassment of mistaking sheets for ****. 4. There is no laundry room. In short, the comments paid with real money should be taken seriously!

A very new and clean hotel with a convenient location. The hotel staff is very polite and willing to answer guests' questions. They will also recommend restaurants that locals like to eat. There is a shopping mall nearby and the station is also very convenient. Worth recommending to friends and will come again. 

I have stayed in three hotels in Japan. This one has excellent value for money. It is better than the five-star hotels in Tokyo 3) 4,000 per night. It is new and not expensive. I highly recommend it♥️👍

Brand new hotel, very convenient location, advanced and comfortable facilities. Arrived at the hotel close to 12 o'clock, the room was well reserved and checked in quickly. The price is more cost-effective for two people to stay.

The hotel is in a great location, near the center of Sapporo, close to many attractions. There are various convenience stores downstairs within a two or three minute walk, which is very convenient for shopping. The hotel environment is great, the layout is also OK, and it is mainly very clean. The only thing to note is that the hotel breakfast costs 4,000 yen if you are not a Marriott member, and only Marriott members can enjoy the price of 2,500 yen.

The hotel is close to the city center and there is a large park next to it. The hotel is relatively new, and there is a chemical smell in the room, which is stronger in the corridor. The WiFi signal is very poor and the phone cannot connect to the Internet.

The room is large, the bed is very comfortable, and the bathroom is good. The location is right at the Zhongdao Park subway entrance, which is very convenient.

New hotel, very clean and comfortable, but the soundproofing is a bit poor, I often hear the sound of cars outside the street

Newly renovated room, suitable for business and leisure travel

The room is OK, Facilities: OK, Service: Average

The decoration is tasteful