Guest User
August 10, 2024
OK. Well, it's a Budget Hotel, so no great expectations. Comfortable room. Clean & Tidy hotel. But it's the staff that take this budget hotel the extra mile... Emma, Nick, Helen, Josh, Lorraine... all Highly Commended to their dedication in making everyone's stay comfortable. I don't think I've laughed as much as I did in the hotel bar in the evening. Often like a scene from Faulty Towers, the staff negotiated their way around many a challenge thrown at them ! However, I'm afraid, the attitude of the owner leaves something to be desired. Not always on site and clearly oblivious to how the staff keep things together on a daily basis. I didn't like the attitude of the owner on arrival, who simply waved a finger, pointing me towards check-in telling me the 'he'll deal with you on reception', no hello, no welcome, no enquiry about my journey. And then whilst I was mid-conversation with a member of staff in the bar one evening, absolutely no acknowledgement of me being there... staff taken away to 'be spoken to' in the kitchen and then taken into reception. You may have bought a budget hotel, as customers we may not have paid top rate, but acknowledge your customers and take time to talk to them. Not once in my 10 days there was I asked how my stay was. I appreciate you've not owned the hotel for long and there are staffing issues, but we're all paying customers that expect a little respect !