Guest User
December 7, 2024
First, because the itinerary changed, I accidentally booked an extra night. The hotel refused to refund. Ctrip negotiated twice but to no avail. I applied to cancel the last night's accommodation two days in advance. The hotel insisted on not refunding due to policy issues (so it is recommended to be cautious when booking a few nights!!!)
Second, the room is a bit different from the photos. The "deluxe room" I booked is a bit different from the online photos, as shown below! Maybe the area is large enough, but the decoration is not so good. (I would like to praise Ctrip here for actively giving cash subsidies. I don't say how much, but the attitude is very good!)
Finally, let's talk about cleaning. The work is half done. The quilt is made, the bath towel is changed, but the dirty water in the washbasin is not cleaned up, and the old toothbrush is thrown away, but the new one is not replaced. Secondly, the hotel slippers need to be called every time, and they don't actively provide them for you.
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