KOKO HOTEL Sendai Station South

KOKO HOTEL Sendai Station South Reviews

KOKO HOTEL Sendai Station South

Chuo 4-7-1, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0021, JapanView Hotel Details
KOKO HOTEL Sendai Station South
KOKO HOTEL Sendai Station SouthKOKO HOTEL Sendai Station SouthKOKO HOTEL Sendai Station South
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KOKO HOTEL Sendai Station South Guest Reviews

4.4/5
Very Good
97 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(97)
Positive reviews(95)
Reviews with photos/video(23)
Clean and tidy(30)
Awesome stay(22)
Near shopping area(15)
Great service(14)
Great value for money(11)
Convenient for shopping(11)
Average sound insulation(8)
Negative reviews(2)
Anonymous User
Standard Semi Double Non-Smoking
Stayed in May 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on May 13, 2024
Sendai is a city in Japan’s Tohoku Region, northeast of Tokyo on Honshu island. The remains of 17th-century Sendai Castle, built for samurai lord Date Masamune on Aoba Hill, overlook the city and include a museum of historic artifacts. The Sendai City Museum focuses on the history and culture of Japan’s Edo period, and displays Masamune’s samurai armor.
Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae South. We are very happy to hear that your stay in Sendai was a meaningful one. If you have a chance to come to Sendai again, please use our hotel. Thank you for taking the time out of your busy schedule to post.KOKOHOTEL Sendai Ekimae South
Piyada
Moderate Twin Non-Smoking
Stayed in Jun 2024
Other
6 review
4.7/5
Amazing
Posted on Jun 26, 2024
The staff were quite attentive to the requests that we were asked to do so at the front desk such as receiving our luggage in our stead when it was delivered and there were many kinds of amenities to the personal choice of the guests.
Response from Property: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our hotel.We will continue our effort to provide the best service for our guests.We look forward to your next stay.KOKO HOTEL Sendai Station South
Guest User
Moderate Semi Double Room Non-smoking
Stayed in Apr 2024
Couples
2 review
2.0/5
Posted on Apr 30, 2024
Terribly noisy and hot. No air conditioner or way to control the room temperature. You could open the window, I guess. But that would increase the already unbearable noise of the construction rampaging directly outside. Thin walls too, could hear the couple next door giggling and playing through the night. So if you like hot, noisy spaces, this is the place for you. The bed and bathroom were totally fine. And maybe I was just there on the wrong day. But to have no air conditioner/heater in a hotel in a modern country like this, that's quite absurd. If you have the ability, stay somewhere else. It's not worth the risk.
Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae South. We apologize for any inconvenience caused during your stay. Based on the opinions we receive, we will strive to manage our facilities to ensure customer satisfaction. We apologize for the inconvenience, but all the staff are looking forward to using your service again. Thank you for taking the time out of your busy schedule to post.KOKOHOTEL Sendai Ekimae South
MC01
Standard Twin Non-Smoking
Stayed in Feb 2024
Family
4 review
4.0/5
Very Good
Posted on Mar 10, 2024
We had a pleasant stay at this hotel. It was clean, and the location was very convenient for a weekend stay at Sendai. There are several convenience stores nearby and lots of restaurants and malls within a short walking distance. I hope that they can provide more pillows as a default standard. :D
Guest User
Standard Queen Non-Smoking
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 3, 2024
It was a nice place to crash for 1 night. The room is quite small, same as the other decent hotels in Japan. But the location is THE BEST. Strategic and very close to everywhere!
Guest User
Standard Semi Double Non-Smoking
Stayed in Aug 2024
Solo travelers
5 review
3.0/5
Posted on Aug 24, 2024
It's about 5-10 minutes away from Sendai Station. The room is spacious. The hotel provides different types of skin care products. You can basically check in empty-handed. However, the bathroom faucet has separate hot and cold water. You need to adjust it yourself. It is very difficult to control the water volume and temperature. The drainage of the bathtub is a bit Slow. If you turn the water on high, water will accumulate. The bathtub shower curtain is yellow and there is mold around it. There is no ambient noise around, but the sound insulation is very poor, which is more obvious late at night. You can hear the voices and snoring of the people next door. There is also the sound of dripping water coming from the bathroom.
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Response from Property: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.We apologize inconvenience for you.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.KOKO HOTEL Sendai Station South
Guest User
Moderate Semi Double Room Non-smoking
Stayed in Jul 2024
Solo travelers
16 review
3.0/5
Posted on Aug 8, 2024
The hotel lobby is OK, the room is a bit old, but it's OK to stay in. It's not too far from the station, but not too close. If you have a big suitcase, check the route in advance because you need to find an elevator to cross the overpass, the road cannot be directly crossed, and some parts of the road are not suitable for traveling and dragging.
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Response from Property: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.We look forward to your next stay.KOKO HOTEL Sendai Station South
Shinsaku
Standard Semi Double Non-Smoking
Stayed in Jun 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Jun 27, 2024
It's behind E-Beans so it's a little far from the JR line (is Aoba-dori Station closer?), but the subway access is not bad. There's a 7-Eleven near the hotel, so it's convenient. The room was small for a business hotel, but I was comfortable. The cleaning of the unit bath was a little lacking, but it was within the acceptable range. The price is cheap, so I would definitely use it again if I have the opportunity to stay in Sendai.
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Response from Property: Thank you for staying at KOKOHOTEL Sendai Ekimae South. We are very pleased that you had a comfortable stay. We will strive to improve the cleaning of the unit bath. All our staff look forward to welcoming you back. Thank you for taking the time to post a review during your busy schedule. KOKOHOTEL Sendai Ekimae South
Diva
Standard Semi Double Non-Smoking
Stayed in Apr 2024
Solo travelers
8 review
4.0/5
Very Good
Posted on Jun 4, 2024
Not far from Sendai Station~ Except the toilet smells a bit wet The room overall is ok~ It's fine if you live alone, and it's fine if you spread out a 28-inch suitcase. Then the TV turns out to be a smartTV that can connect to YouTube!
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Response from Property: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.We look forward to your next stay.KOKO HOTEL Sendai Station South
Guest User
Standard Semi Double Non-Smoking
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The room is very cute. It is near Sendai Station, and it is very convenient to travel. There are supermarkets in front and behind to buy things. There is also a duty-free shop opposite. There are few people and a lot of things.
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Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae Minami. We are glad to know that your stay was a meaningful one. All of our staff are looking forward to using your service again. Thank you for taking the time to post in your busy schedule. KOKOHOTEL Sendai Ekimae Minami
Guest User
Standard Semi Double Non-Smoking
Stayed in Mar 2024
Business travelers
1 review
3.0/5
Posted on Mar 27, 2024
Although the name is Ekimae, it is actually located on a bridge a little far from the station (8 minutes walk). Firstly, the walls are very thin. Maybe it's because it's spring break season and there are a lot of students, but the room next door is noisy all night so I can't sleep. Even though I was here on a business trip, I couldn't get over my tiredness and it was very difficult. It's at a level where you can understand what kind of conversation they're having and what kind of music they're listening to. The reception staff aren't very nice, and there's no microwave, so if you can buy a lunch box, it's probably better to have it heated up where you buy it. (I ate a cold lunch because it got cold after a while) I should have checked that there was no microwave. Some people may think that it can't be helped because the price is cheap, but since I stayed for 6000 yen per person, I honestly thought there was something better for the same price.
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Response from Property: Thank you for using KOKOHOTEL Sendai Ekimae South. We sincerely apologize for the noise and the discomfort you experienced. We also apologize for the inconvenience caused by our lack of explanation of the microwave oven, which is available on the first floor. We will continue to use your feedback to strive to provide a comfortable hotel experience for our guests. Thank you for taking the time to post your review. KOKOHOTEL Sendai Ekimae South
Guest User
Standard Semi Double Non-Smoking
Stayed in Mar 2024
Solo travelers
3 review
4.5/5
Great
Posted on Apr 5, 2024
The next day after taking a shower, I heard a man and a woman fighting fiercely next door. I thought Japan was very open and yelled so loudly. After 15 minutes, it ended and they started chatting. I could still hear it...it turns out that the soundproofing of the hotel is very bad @@ Traveling alone and want peace and quiet Please think twice before sleeping... There are a lot of extras in the hotel. They are all placed in front of the stairs on the first floor. Remember to pick them up if you need them. Don't find out after checking out like me! 🥵
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Response from Property: Thank you very much for staying at KOKO Hotel Sendai Ekimae Minami. We apologize for any inconvenience caused by the soundproofing of the room. We will continue to work hard to be a hotel that customers can use with confidence. We apologize for the inconvenience, but the entire staff looks forward to using your service again. Thank you for taking the time to post in your busy schedule. KOKO Hotel Sendai Ekimae Minami
Anonymous User
Standard Queen Non-Smoking
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The location of the hotel is very good. You can drag your luggage from the station all the way from the overpass to the hotel. There are escalators and elevators available. The double room we stayed in was quite large. A large 26-inch luggage plus a boarding case can be unfolded, and the windows are also They are both large and bright, and the TV has a built-in audio and video player platform. However, the sound insulation is slightly poor, and there will be banging sounds from upstairs.
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Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae Minami. We are glad to hear that your stay was meaningful. All of our staff are looking forward to using your service again. Thank you for taking the time to post in your busy schedule. KOKOHOTEL Sendai Ekimae Minami
Guest User
Moderate Semi Double Room Non-smoking
Stayed in Mar 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Staying one more night is a great value considering the hotel reopened last year. It's about ten minutes' walk slower from Sendai Station, and about six minutes' walk from the subway, which is acceptable. Sendai Morning Market is not far away, and there's also a 7-11 and FamilyMart downstairs, but overall it's highly recommended. The service of the counter staff very good
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Response from Property: Thank you for staying here this time Our hotel is only walking distance from Sendai Station, so it will be very convenient for customers taking public transportation. As you said, there are convenience stores nearby and the morning market is nearby. I will be happy if you can come to our hotel next time you come to Sendai for sightseeing. KOKOHOTEL SENDAI STATION SOUTH
shadow0313
Standard Twin Non-Smoking
Stayed in Mar 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Apr 26, 2024
Came to see Yuzuru Hanyu's NS ice show and booked this hotel. It's quite close to Sendai Station, about 8-9 minutes walk. There are 711 and Lawson convenience store downstairs, which is quite convenient. Disposable items are available, pick them up at the lobby elevator entrance, which is quite useful. Lotion, rubber bands, cotton pads, bathrobes, toner, facial cleanser, makeup remover, etc. are all available. . This is quite good!! Hygiene: The room is very clean, the bedding is also clean, and I didn't feel uncomfortable with my skin after staying for a few nights. The space is also large (after all, Japanese hotels are relatively small), and two large 26-inch suitcases can be opened🧳🧳. Service: The front desk staff can speak English, and you can also store your luggage. The service attitude is very friendly and great. Facilities: The basic equipment is complete, and the hot water is large and hot enough to take a shower, which is very comfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae Minami. We are glad to know that your stay was a meaningful one. We will continue to work hard to satisfy our customers, and all of our staff are looking forward to your next visit. Thank you for taking the time to post in your busy schedule. KOKOHOTEL Sendai Ekimae Minami